Experience

Relasio.com
• Indonesia
• Staffing and Recruiting
• 1 - 100 Employee
• Assistant Event Manager

  • May 2018 - Present


Hired Today

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Customer Care Specialist | Customer Care Department

  • Apr 2015 - May 2018

  Start on January 2017• Handle Customers Confirmation Team• Manage Team Accounts• Analyze potential Customer Database• Database Validation• In-house TrainingPrevious• Create job advertisements on website• Handling phone and email inquiry• Handling customers complain• Guide Corporate Clients to using system

• Customer Care | Customer Care Department

  • May 2014 - Mar 2015

  • Create job advertisements on website• Handle incoming call from Corporate Clients and Jobseekers• Handle email inquiry from Corporate Clients and Jobseekers



JobStreet Indonesia

• Indonesia
• Technology, Information and Internet
• 300 - 400 Employee

• Sales Administration | Sales Department

  • Mar 2010 - Feb 2012

  • Handle incoming call from corporate clients • Handle inquiry from web and email • Make a daily report of phone inquiry • Make a daily report of web and email inquiry • Make a daily report of Competitor Customer on Database System (ICAS) • Make a weekly report - Key Performance Index (KPI) of Sales Department (report directly to Head of Sales) • Make a weekly report of Competitor Market Share (report directly to Country Manager) • Handling vendor form from corporate clients • Handle incoming call from corporate clients • Handle inquiry from web and email • Make a daily report of phone inquiry • Make a daily report of web and email inquiry • Make a daily report of Competitor Customer on Database System (ICAS) • Make a weekly report - Key Performance Index (KPI) of Sales Department (report directly to Head of Sales) • Make a weekly report of Competitor Market Share (report directly to Country Manager) • Handling vendor form from corporate clients



Telkomsel

• Indonesia
• Telecommunications
• 700 & Above Employee

• Caroline Officer | Customer Care Department

  • Jan 2009 - Dec 2009

  • Give a new information related to products and events to Telkomsel customers (Simpati, Halo Regular, Halo Corporate) • Update a new information about products and events to Telkomsel customers (Simpati, Halo Regular, Halo Corporate) • Handle customers complain related to : - Blocked SIM Card - Billing Information - Signal • Make a daily reports of customer satisfaction on database system • Give a new information related to products and events to Telkomsel customers (Simpati, Halo Regular, Halo Corporate) • Update a new information about products and events to Telkomsel customers (Simpati, Halo Regular, Halo Corporate) • Handle customers complain related to : - Blocked SIM Card - Billing Information - Signal • Make a daily reports of customer satisfaction on database system