Heidy Rivero

Supporto clienti at EXEX.com
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Contact Information
us****@****om
(386) 825-5501
Location
Italy, IT
Languages
  • Español Native or bilingual proficiency
  • Ingles Native or bilingual proficiency
  • Frances Professional working proficiency
  • German Elementary proficiency
  • Italian Elementary proficiency
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Credentials

  • EF SET English Certificate 82/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Nov, 2022
    - Sep, 2024
  • SEO: Competitive Analysis
    LinkedIn
    Dec, 2021
    - Sep, 2024
  • Key Account Management
    LinkedIn
    Dec, 2019
    - Sep, 2024
  • DELF B2
    Ministère de l'Éducation nationale
    Jun, 2018
    - Sep, 2024

Experience

  • EXEX.com
    • Seychelles
    • Financial Services
    • 1 - 100 Employee
    • Supporto clienti
      • May 2023 - Present
  • Cubanacan
    • Hospitality
    • 100 - 200 Employee
    • Esperto di marketing online
      • Feb 2023 - Present
  • Concierge Adventure
    • Mexico
    • Travel Arrangements
    • Travel Specialist
      • Jan 2023 - Present

      Sale and coordination of transportation, accommodations, insurance, tours and activities. Advise clients regarding destinations, cultures, customs, weather and activities. Sale and coordination of transportation, accommodations, insurance, tours and activities. Advise clients regarding destinations, cultures, customs, weather and activities.

  • Empresa Comercial Caracol S.A
    • Cuba
    • Retail
    • 1 - 100 Employee
    • Commercial Specialist
      • Jul 2020 - Nov 2022

      Negotiation of contracts and operations with stakeholders, product development, communication (both internal and external). Negotiation of contracts and operations with stakeholders, product development, communication (both internal and external).

    • Commercial Sales Representative
      • May 2016 - Nov 2020

      Overseeing activities that attract client patronage and maximum profit for the hotels. The main functions entail selling of hotel services to customers to generate revenue for the management as well as assist clients in selecting the most appropriate service that meets their specification.Booking management, online sales

    • Graduate Trainee
      • Sep 2014 - Apr 2016

  • Iberostar Santiago de Cuba
    • Sales Executive
      • Jul 2017 - Dec 2019
  • Melia Santiago de Cuba
    • Trainee
      • Nov 2011 - Feb 2012

      Trainee in the Hospitality Industry Trainee in the Hospitality Industry

Education

  • University of Holguín
    Master's degree, Tourism and Travel Services Management
    2018 - 2021
  • Universidad La Salle México
    Diplomado en Gestion de Pequeños Negocios, Gestión de servicios turísticos y de viajes
    2011 - 2012
  • Universidad de Oriente. Cuba
    Licentiate degree, Tourism and Travel Services Management
    2009 - 2014
  • Alliance Française Trinidad and Tobago
    DELF B2, Langue Française
    2010 - 2018

Community

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