Business System Analyst

• Oct 2019 - Present

Account Installation Senior Analyst

• Jul 2013 - Apr 2019

Documented and analyzed test results. Aggressively located, tracked, reported, and regressed all issues. Planned, wrote, and maintained high quality test cases based on business requirements, specifications, and exploratory testing. Owned Process and Procedure documentation, gaining efficiencies and a quality process. Regularly and skillfully executed documented and exploratory testing of Cigna applications. Audited and reviewed Benefit Administration client specific configuration for accuracy for benefit plans, eligibility, and vendor file set-up. Met critical deadlines and established meaningful cohesive relationships with all levels of management and peers. Show less

Administrative Assistant

• Sep 2012 - Jul 2013

Answering incoming calls from customers. Creating work orders for materials needed from book of customers. Answered customers question regarding certain materials needed for a project. Provided quotes to salesman as requested accurately and timely. Responsible for running weekly team meeting to share updates on all projects in flight, upcoming and any feedback received from completed projects. Answering incoming calls from customers. Creating work orders for materials needed from book of customers. Answered customers question regarding certain materials needed for a project. Provided quotes to salesman as requested accurately and timely. Responsible for running weekly team meeting to share updates on all projects in flight, upcoming and any feedback received from completed projects.

Administrative Assistant

• Apr 2011 - Sep 2012

Answering phone calls from Service Technicians, inputting the job details into the Verizon system accurately and timely. Calling techs out to emergency calls, providing directions as needed to calls as needed. Any other tasks requested by Management. Answering phone calls from Service Technicians, inputting the job details into the Verizon system accurately and timely. Calling techs out to emergency calls, providing directions as needed to calls as needed. Any other tasks requested by Management.

Media Consultant

• Aug 2010 - Apr 2011

Managed a Book of existing customers. Responsible for upselling the prior year's Phone Book ad and listing. Identified new business by referrals and cold calling potential customers. Managed a Book of existing customers. Responsible for upselling the prior year's Phone Book ad and listing. Identified new business by referrals and cold calling potential customers.

Project Delivery Manager

• Sep 2008 - Oct 2009

Operations Delivery Leader

• Aug 1998 - Jun 2008