Experience

PhishLabs

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Threat Analyst Level II

  • Sep 2020 - Present

  - Responsible for providing threat intel by intelligence gathering, usually scraping information from public sources - Gathers intel-lookups for a prospect client/brand. Sources are from social media, open web, dark web, and monitoring newly registered domains for possible phishing attacks. - Responsible for providing Targeted Intel reports as per Sales Engineers and Account Executives request - Responsible for providing Proactive Intel reports and Intel Prospects to help the Sales… Show more - Responsible for providing threat intel by intelligence gathering, usually scraping information from public sources - Gathers intel-lookups for a prospect client/brand. Sources are from social media, open web, dark web, and monitoring newly registered domains for possible phishing attacks. - Responsible for providing Targeted Intel reports as per Sales Engineers and Account Executives request - Responsible for providing Proactive Intel reports and Intel Prospects to help the Sales Team - Responsible for training newly hired Threat Analyst and Solutions Engineers as per Managers' request - Responsible for updating Intel lookup processes etc.

• Suspicious Email Analyst

  • Nov 2022 - Jun 2023



Dreamscape Networks

• Singapore
• IT Services and IT Consulting
• 200 - 300 Employee

• Systems Support

  • Mar 2019 - Sep 2020

  Cebu City SYSTEM SUPPORT (SYSTEM ADMINISTRATORS) *Provide technical support for Web/Email/VPS/Dedicated hosting services. Follow SOP and SLA while assisting customers on their tickets/issues. *Assist customers on their Level 1 & Level 2 support request through Helpdesk system. *Assist Application Support Team on handling PRTG alerts as per their request. *Handle server reboot request as per SOP. *Handles Linux and Windows platform, web/application/domain hosting or cloud services… Show more SYSTEM SUPPORT (SYSTEM ADMINISTRATORS) *Provide technical support for Web/Email/VPS/Dedicated hosting services. Follow SOP and SLA while assisting customers on their tickets/issues. *Assist customers on their Level 1 & Level 2 support request through Helpdesk system. *Assist Application Support Team on handling PRTG alerts as per their request. *Handle server reboot request as per SOP. *Handles Linux and Windows platform, web/application/domain hosting or cloud services environment Show less



BG Technology

• Australia
• Information Technology & Services
• 1 - 100 Employee

• ICT Help Desk Technician

  • Mar 2016 - Mar 2019

  Suite 6 22 Ocean Street, Maroochydore 1300 468 486 ✓ Responsible for receiving calls routed to TechBench. ✓ Responsible for creating tickets for customer requests and incidents reports. ✓ Responsible with monitoring the Service desk Dashboard, alerts and warnings to ensure proactive action can be taken to all devices being monitored. ✓ Responsible for providing first level support to all incoming requests. ✓ Remotely for providing first support to customers and ensure esolutions are being served in the expected… Show more ✓ Responsible for receiving calls routed to TechBench. ✓ Responsible for creating tickets for customer requests and incidents reports. ✓ Responsible with monitoring the Service desk Dashboard, alerts and warnings to ensure proactive action can be taken to all devices being monitored. ✓ Responsible for providing first level support to all incoming requests. ✓ Remotely for providing first support to customers and ensure esolutions are being served in the expected timeframe. ✓ Responsible for assigning tickets to Technicians and Engineers. ✓ Responsible for calling customers, updating clients via phone or email. ✓ Responsible for updating Knowledge base. ✓ Responsible for maintaining Client Folders and Information. ✓ Responsible for conducting Monthly Server maintenance and reporting critical alerts. Take necessary actions to ensure server related warnings are being attended and escalate when necessary. ✓ Responsible for updating client Server Monthly Preventive Maintenance Report. Show less



Powertech

• Australia
• Engineering Services
• 100 - 200 Employee

• ICT Service Desk Analyst

  • Sep 2013 - Dec 2015

  Unit 905 Apple One Tower Cebu Business Park, Cebu City 6000 • Responsible on answering IT related inquiries via Email, Lync call and chat. • Administer the Service Desk Ticketing Systems, ensuring all incidents are entered, maintained accurately, and responded according to the service level agreement. • Provide excellent level 1 remote/site support for the organization ICT systems across Cebu and Australia staffs. • Performs general service desk requests such as user Management and access control, software/hardware installation, virus/malware… Show more • Responsible on answering IT related inquiries via Email, Lync call and chat. • Administer the Service Desk Ticketing Systems, ensuring all incidents are entered, maintained accurately, and responded according to the service level agreement. • Provide excellent level 1 remote/site support for the organization ICT systems across Cebu and Australia staffs. • Performs general service desk requests such as user Management and access control, software/hardware installation, virus/malware removal, application training, incident identification and management. • Ensure all relevant ICT records are updated whenever appropriate, such as the Asset Database, Site Address Information etc. • Process IT procurement and logistics functions, including quotes, purchase orders, shipment of items and filing of relevant documentations. • Assist other ICT team members with manual task where possible such as manual handling of equipment etc. systems preventive maintenance. • Liase with stake holders such as vendors and suppliers. Show less



Al mayya Veterinary Center

• Archive Clerk

  • Jul 2012 - Sep 2013

  Al Mayya Veterinary Centre Al Faseel Fujairah UAE • Responsible for answering incoming and outgoing calls, online and offline client inquires • Responsible for creating, entering and retrieving client information. • Responsible for updating marketing strategies to attract pet owners. • Responsible for daily cash sales report/inventory and credit applications • Responsible for handling cash and cheques. • Responsible for monitoring receivables /payables and monthly income summaries • Responsible for creating staff duty… Show more • Responsible for answering incoming and outgoing calls, online and offline client inquires • Responsible for creating, entering and retrieving client information. • Responsible for updating marketing strategies to attract pet owners. • Responsible for daily cash sales report/inventory and credit applications • Responsible for handling cash and cheques. • Responsible for monitoring receivables /payables and monthly income summaries • Responsible for creating staff duty route • Responsible for monitoring clinic maintenance and orderliness • Reports directly to the Managing Director Show less



AL ABDOOLI BUILDING MATERIALS SHOWROOM DIBBA AL FUJAIRAH(UAE)

• Follow-up Clerk/Accounts Receivable/Payable

  • Jul 2008 - Nov 2011

  DIBBA AL FUJAIRAH(UAE) • Responsible for Keeping track of Stocks and numbers • Responsible for encoding and decoding of Materials in the database • Responsible for reviewing all files and records • Wireless communications carrier with 200 customers and 80 vendors • Full charge processing of all accounts receivable and payable • Establish customer credit lines and set up credit accounts with vendors



Powertech

• Australia
• Engineering Services
• 100 - 200 Employee

• Western Union Money Transfer Operator

  • Jul 2008 - Sep 2008

  • Act as the main operator for frontliners in 200 branches nationwide • Responsible for conducting money transfer/receivables and refunds • Mapping control numbers, updating customer with currencies status • Filing and updating receipts from branches



Powertech

• Australia
• Engineering Services
• 100 - 200 Employee

• HTML Editor

  • Sep 2007 - May 2008

  • Handles Online Marketing Campaigns • Conducts Opt-In Email Advertisements to thousands of recepients • Email List Management • Web and graphic design editing for email sends

• Administrative Represenative/Agent

  • May 2007 - Sep 2007

  Bayantel Bldg. Corner Jakosalem St. Cebu City Assigned on Recruitment Department and personally handle on going applicants Conduct Orientation for newly hired and preparing the floor before operation Troubleshoots computers and network problems Generate team leads Calling prospects /investors around U.K Provides Business recommendation to prospects Screens customers before involving them in a financial market Scheduling prospects for an appointment with managers



Xlibris Philippines

• Marketing Service Associate/Preemptive Customer Representative

  • Jul 2005 - May 2007

  3rd Floor Mango Square Cebu Philippines • Assigned to do Online Marketing for books of different genres • Researched and mine sites / search engines • Assigned as a Q&A for all fulfillment • Does intense research and marketing strategies to launch new services for the company • Designs and layout posters bookmarks and postcards • Arranges shipment of requested goods and merchandise • Does quality checking before shipment to Philadelphia(main branch) • Tracks Schedules of all books for authors availing our… Show more • Assigned to do Online Marketing for books of different genres • Researched and mine sites / search engines • Assigned as a Q&A for all fulfillment • Does intense research and marketing strategies to launch new services for the company • Designs and layout posters bookmarks and postcards • Arranges shipment of requested goods and merchandise • Does quality checking before shipment to Philadelphia(main branch) • Tracks Schedules of all books for authors availing our publishing services • Plans a schedule expedited books and orders • Communicates with international authors tracking everyday with all other departments Show less