Heidi Shetley

Development Assistant- Annual Fund at Ole Miss Athletics Foundation
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Experience

    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Development Assistant- Annual Fund
      • Mar 2023 - Present

    • United States
    • Higher Education
    • 700 & Above Employee
    • Coordinator, Athletic Ticket Operations & Customer Relations
      • Oct 2022 - Mar 2023

      - Process ticket renewals and new sales through Paciolan and track the transaction on Salesforce. - Collaborate with Memphis Athletics Fund by assisting with required seat donation. - Train student workers to provide exceptional customer service to customers and to become proficient in the Paciolan ticketing software. - Provide timely, courteous and knowledgeable responses to information requests from customers. - Specialize in assisting customers with mobile ticketing needs at football, men’s basketball and baseball events.

    • United States
    • Spectator Sports
    • 100 - 200 Employee
    • Account Executive
      • Jan 2022 - Oct 2022

      - Conducted daily calls to potential customers to sell season tickets, mini plans, and group tickets for football, baseball, and basketball. - Coordinated Educator Appreciation Day, Boy Scout Day, and Girl Scout Day for the 2022 football season. - Generated $60,000 in new ticket revenue for University of Memphis Athletics from February to October. - Worked daily on Paciolan 7 and Salesforce to accurately track sales activity and account organization. - Attended various community events to promote special offers and identify potential customers for the upcoming football, basketball, and baseball seasons.

    • Technology Assistant
      • May 2018 - Jul 2021

      - Scanned and filed records from the previous school year.- Prepared and cleared computers for the upcoming school year.- Provided maintenance and technological help to employees.

    • Substitute Teacher
      • Dec 2018 - Jan 2021

      - Led classroom activities provided in lesson plans provided by the teacher.- Worked with the principal's office on disciplinary and safety issues.- Maintained a safe and orderly classroom in the absence of the primary teacher.

    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Outbound Sales Intern
      • Sep 2020 - May 2021

      - Connected with potential and existing donors through call campaigns such as Pledge Per Win. - Contributed to team efforts generating $120,000 in new revenue for Ole Miss Athletics. - Maintained accurate account and sales activity within Salesforce. - Developed relationships with potential donors which later lead to a major gift donation. - Connected with potential and existing donors through call campaigns such as Pledge Per Win. - Contributed to team efforts generating $120,000 in new revenue for Ole Miss Athletics. - Maintained accurate account and sales activity within Salesforce. - Developed relationships with potential donors which later lead to a major gift donation.

Education

  • University of Mississippi
    Bachelor's degree, Sports Administration
    2017 - 2021

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