Heidi Shawd

Customer Support Specialist at MVTV Wireless
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Contact Information
us****@****om
(386) 825-5501
Location
Milan, Minnesota, United States, US
Skills

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Bio

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Credentials

  • How to Motivate Yourself to Do What’s Most Important
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Ten Habits of Mentally Strong People
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • How to Organize Your Time and Your Life
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Overcoming Procrastination
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Overcome Overthinking
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Sleep Is Your Superpower
    LinkedIn
    May, 2022
    - Nov, 2024
  • How to Set Goals When Everything Feels Like a Priority
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Empathy for Customer Service Professionals
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Supporting Your Mental Health While Working from Home
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Being an Effective Team Member
    LinkedIn
    May, 2020
    - Nov, 2024
  • Improving Your Listening Skills
    LinkedIn
    May, 2020
    - Nov, 2024
  • Quality Standards in Customer Service
    LinkedIn
    May, 2020
    - Nov, 2024
  • The Five Thieves of Happiness (getAbstract Summary)
    LinkedIn
    May, 2020
    - Nov, 2024
  • Persuading Others
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Being Positive at Work
    LinkedIn
    Jun, 2019
    - Nov, 2024
  • Getting Things Done
    LinkedIn
    Jun, 2019
    - Nov, 2024
  • Quick Fixes for Poor Customer Service
    LinkedIn
    Apr, 2019
    - Nov, 2024
  • Procore Certified: Project Manager (Core Tools)
    Procore Technologies
    Mar, 2018
    - Nov, 2024

Experience

  • MVTV Wireless
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Support Specialist
      • Oct 2019 - Present

      Customer and tech support as well as scheduling and billing the broadband wireless industry. Customer and tech support as well as scheduling and billing the broadband wireless industry.

  • Procore Technologies
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Support Representative
      • Feb 2018 - Oct 2019

      Customer and tech support in the construction software industry. Customer and tech support in the construction software industry.

  • Terrapin Technologies, Inc.
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Help Desk Manager/Sr. Business Systems Analyst
      • Jan 2006 - Jul 2017

      Provide daily support, troubleshooting and problem resolution for help desk tickets on a web-based application used by banks and broker dealers. Monitor queue and assign tickets as appropriate. Follow up on overdue tickets; facilitate meetings if necessary to move forward with resolution. Hold monthly ticket review meetings for customers. Perform analysis on help desk tickets to determine issue patterns and trends. Work closely with colleagues to try and identify data related problems and solve them. Conduct research and collect data which will help in continual product development that will meet client needs. Ensure collection of high quality data. Process data requests into customer reports. Use SQL to create ad hoc reports as requested. Manage customer preferences/access. Manage products and concession rates. File analysis for missing accounts and analysis of data sent. Contact DTCC/NSCC mutual fund and annuity companies regarding file/account issues and initial setup of files. Compile monthly ticket statistics (count, time spent, average time spent per ticket). Function as Project Manager for small projects, both external clients and internal clients. Perform QA and system testing as needed. Participate in/facilitate other projects as requested. Show less

  • American Express Financial Advisors
    • Financial Services
    • 1 - 100 Employee
    • Business Systems Analyst
      • Jun 1990 - Jul 2005

      Business Systems Analyst II – Third Party Distribution (7/04 – 7/05) Production Support and Enhancements for Reporting systems Business Analyst II – Third Party Distribution (6/02 – 7/04) Project Management Office Sr. Business Systems Analyst – Retirement Services (10/00 – 6/02) BlueStar project (UAT team) Sr. Business Systems Analyst – Retirement Services (10/98 – 10/00) Production Support for IVR and WEB systems Business Systems Analyst – Retirement Services (1/97 – 10/98) BSA support and testing for Y2K project; Lotus Notes administration and development. Administrative Assistant – Various departments (6/90 – 12/96) Show less

  • Dairy Queen
    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Word Processing Specialist
      • 1987 - 1990

Education

  • Alexandria Technical College
    Certificate, Clerical/Word Processing and IISS
    1985 - 1987
  • South Dakota State University
    General courses, general courses
    1984 - 1985

Community

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