Experience

Province of New Brunswick

• 1 - 100 Employee

• Business Analyst

  • Jan 2019 - Present



Salesforce

• United States
• Software Development
• 700 & Above Employee

• Senior Quality Engineer

  • Apr 2010 - Sep 2018

  For 8+ years worked for Social Media CRM company as a quality engineer and in the last year have also been working as a hybrid developer (quality engineer + developer). Responsibilities have included: - Successfully reviewed and converted manual feature scenarios in RubyMine to automated tests, increasing test automation coverage by 70% for MC Social Studio Explore Team. - PRO(GitHub Pull Request Owner) for MC Social Audiences team, building and executing automated test scripts (Rubymine/Cucumber) - Designed test strategy, test plans, test cases; setup test environments & test data - Executed Social Cloud API Testing (Postman). - Responsible for analysis and design of new API endpoints and database requirements for prominent Social Audiences CRM project. - Code new features and fix bugs (Java & JavaScript); perform quality reviews on code. - Lead Regression testing & supported quarterly product releases of various CRM Applications. - As Scrum Master for Social Studio Analyze Team managed priorities & removed blocking issues for the team. - Worked with Product Owner to review bugs and features, identified sprint goals - Lead Sprint Planning, Sprint Review and Sprint Retrospective meetings. Show less



Mariner xVu

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior System Analyst

  • May 2005 - Jan 2010

  Over a 5 year period was responsible for detailed analysis, design, development, testing and implementation of telecommunication applications for Mariner clients. Held various roles in a number of projects for their clients including; programmer, senior analyst, business analyst and technical lead. Duties included: Requirements Analysis, Use Case Modeling & Data Mapping, Team Lead, GAP Analysis, Configuration Management, Code Development, Test Management: Test Environments/Test Data, Test Plans, Test Strategies, Test Cases, Test Execution; Defect Management Show less



NBCC Saint John

• Saint John, NB

• Assistant Instructor

  • Sep 2005 - Jan 2006

  Taught students the Microsoft Office Suite of tools: Office, Excel, MS Access; Also gave instruction on Windows Explorer and Internet navigation & tools. Taught students the Microsoft Office Suite of tools: Office, Excel, MS Access; Also gave instruction on Windows Explorer and Internet navigation & tools.



IBM Canada Ltd.

• Saint John, NB

• Senior Analyst

  • Oct 2003 - May 2005

  Over a 2 year period, worked on various retail application projects for a refinery company located in Saint John NB. Duties included: Requirements Analysis, Design Documentation, Estimating, Code Development, Test Cases, Test Execution, Defect Logging Over a 2 year period, worked on various retail application projects for a refinery company located in Saint John NB. Duties included: Requirements Analysis, Design Documentation, Estimating, Code Development, Test Cases, Test Execution, Defect Logging



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Analyst

  • Jun 1996 - Aug 2003

  Over a 7 year period was responsible for detailed analysis, design, development, testing and implementation of telecommunication applications for numerous clients. Held various roles in a number of projects with their clients; developer, senior analyst, business analyst, technical lead, training specialist. Duties included: Team Lead, Product Demonstrations, Technical Demonstrations, Training Presentations, UserGuide Development, Reports, Client Support, Requirements Analysis, Use Case Modeling & Data Mapping, GAP Analysis, Configuration Management, Code Development, Test Management: Test Environments/Test Data, Test Plans, Test Strategies, Test Cases, Test Execution; Defect Management Show less