Experience

Call Waves Solutions Finland Oy

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Key Account Manager / Senior Consultant

  • Jan 2022 - Present

  As Key Account Manager I am responsible for professional B2B-sales of outsourcing services related mainly to customer service, sales and digital CX-systems. My clients are high-end brands in private sector and significant public sector actors, which requires negotiation skills at CXO-level and deep knowledge of public tenders. As from September 2022 onwards I work also as a manager / team lead in Sales team. As Key Account Manager I am responsible for professional B2B-sales of outsourcing services related mainly to customer service, sales and digital CX-systems. My clients are high-end brands in private sector and significant public sector actors, which requires negotiation skills at CXO-level and deep knowledge of public tenders. As from September 2022 onwards I work also as a manager / team lead in Sales team.



Järvenpään Vesi

• Järvenpää, Uusimaa, Finland

• Board Member

  • Jun 2023 - Present



CityMark - Suomi

• Finland
• Information Services

• Sales Group Manager

  • Jan 2019 - Dec 2021

  As Sales Group Manager I was responsible for CityMark business (as Head of Business Unit) in Finland (sales management, account management, sales, research, marketing, team management, outbound campaigns). CityMark provides information and marketing services (i.e. outbound campaigns) for real estate companies, property owners and service providers. In 2020 I succeeded in growing sales by 30 % (compared to 2019) and was awarded with Star of the Year - sales award. In 2021 I succeeded in growing sales by 27 % (compared to 2020) despite the pandemic continuing to affect the commercial real estate market heavily. Show less



Kompan Suomi Oy

• Helsinki Area, Finland

• Inside Sales Manager

  • Feb 2017 - Dec 2018

  As Inside Sales Manager I was responsible for leading Inside Sales (Sales Support) and Telesales teams. My daily works consisted of operational management of sales support, customer service and telesales duties, bid and tender management and HR duties. My task also included operational financial management and being involved in financial planning. Previously I was also responsible for managing and producing marketing (SEO, SEM, eshots, social media) and internal and external communication. My biggest achievement was winning a public tender worth 2 MEur. Employees managed: 4-6. Show less



PostNord Oy

• Finland
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior Manager, Customer Service

  • Dec 2015 - Dec 2016

  As Senior Manager in Customer Service I was responsible for leading and developing Customer Service and integrating a new customer service team in the unit. The whole unit was responsible for customer service, customer satisfaction and customer loyalty. I was also a local team lead in a Nordic Salesforce project. I was a member of management board. Employees managed: 3 (directly), ~25 (indirectly). As Senior Manager in Customer Service I was responsible for leading and developing Customer Service and integrating a new customer service team in the unit. The whole unit was responsible for customer service, customer satisfaction and customer loyalty. I was also a local team lead in a Nordic Salesforce project. I was a member of management board. Employees managed: 3 (directly), ~25 (indirectly).



PostNord

• Sweden
• Truck Transportation
• 700 & Above Employee

• • Feb 2015 - Dec 2015

  As Senior Manager in Customer Service and Telesales I was responsible for leading and developing Customer Service and Telesales as a unit. The whole unit was responsible for customer service, customer satisfaction, customer loyalty, new sales, upsales and account management. I was a member of management board, senior manager team and business steering group.Employees managed: 3 (directly), ~25 (indirectly).

• • Dec 2014 - Jan 2015

  I continued working as a Manager in Customer Service, but was additionally offered to take over the management of telesales unit including four sales executives and a team leader responsible for both telesales and customer loyalty program. My responsilities included leading and developing customer service and customer experience and increasing the turnover in telesales. I was a member of management board.Employees managed: 4 (directly), ~25 (indirectly).

• • Mar 2014 - Nov 2014

  I was responsible for leading and developing customer service unit which included two teams, Contact Center and Key Account support. I implemented Real Time Management function and launched a new team with a responsibility of real time management and training. I was a member of the extended management team and sales management team.Employees managed: 3 (directly), ~20 (indirectly).



GoExcellent

• • Sep 2012 - Mar 2014

  As a Delivery Manager I was responsible (with full P/L responsibility) for leading and developing several multisite customer service units on both domestic and Nordic level, optimizing profitability and quality according to agreed KPIs, improving customer experience and managing client relationships. Upsales and new sales were also a part of my position. I was a member of the executive board and Nordic sales management board.Employees managed: 5 (directly), ~100 (indirectly).

• • Jun 2012 - Aug 2012

  As a Client Manager / Manager, Client Relations I was responsible for Key Account Management for several domestic and international corporations, prospecting new clients, new sales and upsales as well as business development and business relationship building. I was a member of the management board.

• • Sep 2011 - Jun 2012

  As a Client Manager / Manager, Client Relations I was responsible for Key Account Management for several domestic and international corporations, prospecting new clients, new sales and upsales as well as business development and business relationship building. I was a member of the management board.



Dicame Oy

• Telecommunications
• 1 - 100 Employee

• • Apr 2010 - May 2011

  As a Product Director I was responsible for product management and development, billing process and cooperation with several interest groups. I was a Project Manager at OSS anf BSS projects and responsible for launching the new systems.I was a member of the executive board.Employees managed: 2.

• • Feb 2009 - Apr 2010

  I was responsible for product management and development, billing and customer service. I started the OSS and BSS projects, developed billing processes and customer service and outsourced customer billing and a part of the customer service. I also managed several partnerships including MVNO and customer billing and customer service cooperations. I was a member of the executive board. Employees managed: 4 (directly), ~15 (indirectly).



GSM Suomi Corporation

• Finland

• Product Manager

  • Aug 2008 - Feb 2009

  I was responsible for product development projects and pricing. I was a project manager at a BSS project and team manager for product development and billing team. Employees managed: 2. I was responsible for product development projects and pricing. I was a project manager at a BSS project and team manager for product development and billing team. Employees managed: 2.



Elisa

• Finland
• Telecommunications
• 700 & Above Employee

• • Sep 2006 - Jul 2008

  I was responsible for international roaming agreement negotiations and coordination of roaming projects. I also acted as a Roaming Account Manager for an external service provider.

• • Sep 2004 - Sep 2006

  I was responsible for roaming agreement negotiations. I also acted as a Roaming Account Manager for an external service provider.