Heidi Pankratz

Director of Animal Care at California Wolf Center
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Contact Information
us****@****om
(386) 825-5501
Location
San Diego, California, United States, US
Languages
  • Spanish Full professional proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Enriched Air Diver
    PADI
    May, 2008
    - Nov, 2024
  • Open Water Diver
    PADI
    May, 2008
    - Nov, 2024

Experience

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Director of Animal Care
      • May 2019 - Present

    • Animal Care Manager
      • May 2015 - May 2019

      Leave of absence Apr 2016 - Sept 2017 to study in SpainLead animal care of Mexican and North American Gray wolves including husbandry, captures, and assisting with veterinary examsKeep detailed logs on behavioral and health observationsTrack food inventory, place orders and plan pick-upsEnsure compliance with all permits and protocolsLead public and private tours including presentation on wolf biology and guided tour of wolf packsTrain interns and volunteersPhotograph wolves and assist with social media content

    • Conservation Associate and Caretaker
      • May 2014 - May 2015

      Provide animal care to Mexican and North American Gray wolves including husbandry, captures, and assisting with veterinary examsKeep detailed logs on behavioral and health observationsTrack food inventory, place orders and plan pick-upsLive at the CWC and provide overnight care and securityLead public and private tours including presentation on wolf biology and guided tour of wolf packsProvide administrative and fundraising support including processing donations and donor communicationProvide assistance with facilities maintenanceAssist with outreach and development

    • United States
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Lead Pharmacy Technician
      • Jul 2011 - Oct 2014

      Entered prescriptions, filled prescriptionsSolved insurance problemsAnswered phones, patient consultationManaged inventory

    • United States
    • Museums, Historical Sites, and Zoos
    • 200 - 300 Employee
    • African Hoofstock Intern
      • Feb 2014 - May 2014

      Prepared diets and fed collection animals, including White rhinos, African wild dogs, reticulated and Rothschild giraffe, maned wolves, Grant's zebra, giant eland, Thomson's gazelle, and red river hogsCleaned exhibits and holding areasShifted animals on and off exhibitParticipated in training using positive reinforcementCreated enrichment for collection animals

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Intern
      • May 2013 - Dec 2013

      Prepared food for resident wolves and fed outCleaned enclosures by removing scat and carcasses and cleaning water tubsDrove center truck for food pick-ups including calves and fishHelped with wolf captures for vet exams or transfersHelped with public toursAnswered phones and e-mails

    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Volunteer
      • Dec 2012 - May 2013

      Answered visitor questionsDirected visitors where to go

    • Aquarist Assistant (Volunteer)
      • Aug 2011 - May 2013

      Cleaned tanks and protein skimmersPerformed water quality testingPrepared fish diets and fedAssisted in miscellaneous projects

    • United States
    • Retail
    • 700 & Above Employee
    • Pharmacy Technician
      • Jul 2008 - May 2011

      Filled prescriptions, answered phone calls, solved insurance issues.

    • United States
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Aquarist
      • Jan 2008 - May 2011

      Prepared meals, fed animals, helped to determine and treat diseasesMaintained tanks by water chemistry, cleanings, SCUBA diving and plumbing workMaintained exhibit inventory, placed orders, and data entryCollection and release of exhibit specimens including sharks and sea turtlesSupervised and trained volunteers

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Volunteer
      • May 2010 - Jun 2010

      Volunteered for 1 month at an after school program for childrenSpoke and translated Spanish for 5 weeks in Lima and Cusco, Peru

    • United States
    • Museums, Historical Sites, and Zoos
    • 100 - 200 Employee
    • Stranding Response Team Intern
      • May 2009 - Jul 2009

      Collected stranded sea turtles, dolphins and whalesPerformed necropsies and collected specimen samplesKept detailed logs of strandings and necropsiesPrepared necropsy samples for storage and shipment to labsPerformed husbandry tasks with live animals

Education

  • Universidad Complutense de Madrid
    Specialist in Exotic and Wild Animals
    2016 - 2017
  • Christopher Newport University
    Bachelor of Science (B.S.), Biology and Spanish
    2006 - 2010

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