Experience

ampliFI Loyalty Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Senior Project Manager, Client Delivery

  • Nov 2011 - Present

  Project Manager for assigned projects and project tasks. Includes implementing expected solution and program launch plans, conducting actual tasks within the plan, monitoring the schedule for seamless launch on time and to the delight of the client. The CD PM is responsible to create a positive, efficient and supportive working relationship with the client during implementation of project or task; providing regular updates to the ampliFI team, and cleanly handing off a happy client to the ampliFI Relationship Management Team.



Sterling Retail

• Design Services
• 1 - 100 Employee

• Director of Program Management and Implementation

  • Apr 2010 - Nov 2011

  Director within the new New England division, Sterling Retail, with a focus on adding retail merchandising strategies and systems to SterlingATM's established line of ATM surrounds and enclosures, representing a significant expansion of services and product offerings. Role includes heavy involvment in new business development; program scope of work & pricing model development|; new product & design development; account management; and delivery & logistic roll out implementation. Director within the new New England division, Sterling Retail, with a focus on adding retail merchandising strategies and systems to SterlingATM's established line of ATM surrounds and enclosures, representing a significant expansion of services and product offerings. Role includes heavy involvment in new business development; program scope of work & pricing model development|; new product & design development; account management; and delivery & logistic roll out implementation.



BrandPartners

• Director, Program Office

  • Feb 1996 - Apr 2010

  I began my career at BrandPartners, formerly Willey Brothers, as a Customer Service Rep. While our titles evolved, so did our approach and skills in project management. Our customer service goals always remained the same - we were not just another vendor, we were your partner, your problem solver, your solution provider. We were dedicated and loyal. As the company changed and evolved so did my personal growth. I found a natural skill and strength for leadership, motivation and a passion for the team environment. The following positions outline my professional evolution at BrandPartners.

• Team Leader, Merchandising Program Management

  • Oct 2003 - Jan 2005

  Co-managed a program management team. Responsibilities included support, training, and submission of evaluations to team members for common goal of providing adequate technical project management skill, professional client communication, and internal team leadership for the profitable fulfillment of both pre-sale and post-sale deliverables. Team Leader fulfilled role as liasion between merchandising deliverable teams, specific assigned clients and BrandPartners Account Executive team members. Team Leader was also expected to fill in as a Project Manger as workloads necessitated.

• CSR, Account Coordinator, Senior Client Specialist

  • Feb 1996 - Oct 2003

  Provided sales and support services to the Account Executive team members, included specific involvement in pre-sale, post-sale and relationship management of Tier 1 banking system prospects and clients. Tasks included, but were not limited to, lead generation, preparation of sales and marketing materials, cross-selling/mining additional business with existing client base, relationship management, implementation of contracted services throughout project schedue, and maintained client data integrity.



BrandPartners Retail, Inc.

• Director, Program Office, Retail Communications

  • Jan 2005 - Mar 2010

  Responsible for a core team of Project Managers and Program Coordinators as well as general process improvement initiatives within the retail communications business unit that help build consistent, repeatable and profitable programs. Includes responsibility for developing team members in their roles, managing their general workload, and providing tactical guidance, advice, and direction in an effort to provide successful fulfillment of account and client programs. Responsible for a core team of Project Managers and Program Coordinators as well as general process improvement initiatives within the retail communications business unit that help build consistent, repeatable and profitable programs. Includes responsibility for developing team members in their roles, managing their general workload, and providing tactical guidance, advice, and direction in an effort to provide successful fulfillment of account and client programs.