26 West Entrepreneurship Program Coordinator

• Apr 2023 - Present

Operations & Project Manager

• Nov 2021 - May 2022

• Developed standards and operating procedures for all new Subject Matter Experts that increased productivity and reduced errors by 25%. • Established and provided a weekly status report with action items for internal project team members resulting in a 50% increased workflow. • Led monthly project meetings, designed project plans, and milestones, and created scheduling requirements to ensure all project team members had 100% visibility of the project. • Researched and implemented the company’s first CRM to capture and track all business development leads to grow client contracts. • Performing onboarding for 6 new SMEs and designed a new training guide for a new project management tool implementation. Show less

Program & Marketing Manager

• May 2016 - May 2017

• Designed and developed communication plans and strategy through stakeholder management, prioritization, relationship building, and strong communication skills, which increased student applications by 25%+ and event attendance by 35%+. • Oversaw the rebranding of the company website by collecting stakeholder feedback and cross-team collaboration that resulted in the successful relaunch of the website on time, without error. • Led the logistics and operations, including scheduling, vendors, deliverables, and F&B to ensure delivery of 4+ events with 30+ attendees. • Co-managed a $30,000 PR contract, including gathering bids from agencies and ensuring deliverables were completed on time and within scope. • Recruited, oriented, and trained all incoming volunteers for events ranging from 30-450 individuals. Show less

Marketing Associate

• Jul 2014 - Mar 2016

• Spearheaded the successful creation and delivery of an e-newsletter using cross-functional team collaboration, which resulted in increased stakeholder engagement impacting 18 different programs and 8,000 individuals. • Introduced simplified change processes for documentation, outreach, and project management improvement that achieved a 25% increase in workflow efficiency. • Implemented brand awareness strategy and implementation via social media activity and donor outreach, increasing followers by 80%+. Show less

Certified Occupational Therapy Assistant- Multiple Contract Companies

• Jul 1996 - Oct 2011

• Documented the data of customers by monitoring their performance outcomes to meet outcome KPIs with a 90%+ success rate. • Solved 300+ patients’ pain points using needs assessments, treatment planning, training, and coaching designed to improve functional independence. • Negotiated Insurance approval for increased length of stay for patients by furnishing patient information and case documentation. • Documented the data of customers by monitoring their performance outcomes to meet outcome KPIs with a 90%+ success rate. • Solved 300+ patients’ pain points using needs assessments, treatment planning, training, and coaching designed to improve functional independence. • Negotiated Insurance approval for increased length of stay for patients by furnishing patient information and case documentation.

External Admissions Coordinator, Inpatient Rehab

• Jan 2005 - Jan 2006

• Marketed in-patient rehab services and requirements to 10+ doctors, facilities, social workers, and healthcare providers, through marketing strategies, influencing, and business acumen thus increasing admissions by 20%+. • Marketed in-patient rehab services and requirements to 10+ doctors, facilities, social workers, and healthcare providers, through marketing strategies, influencing, and business acumen thus increasing admissions by 20%+.

Co-founder of an Online Advertising & Promotional Company

• Feb 2002 - Oct 2004

• Owned the end-to-end design and delivery of monthly events for social networking including, managing venue, vendors, ticketing, marketing, and partnerships, and achieved milestones by increasing client membership by 4700%+ through the company course. • Owned the end-to-end design and delivery of monthly events for social networking including, managing venue, vendors, ticketing, marketing, and partnerships, and achieved milestones by increasing client membership by 4700%+ through the company course.