Experience

Trilogy Spa Holdings

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Director of Spa and Salon Operations - Green Valley Ranch

  • Jul 2023 - Present



Caesars Entertainment, Inc.

• United States
• Hospitality
• 700 & Above Employee

• Qua Spa and Salon at Caesars Palace

  • Jan 2021 - Jul 2023



MGM Grand Hotel & Casino Las Vegas

• United States
• Hospitality
• 700 & Above Employee

• • Jan 2015 - May 2019

  o Managed overall operations of the VIP Lounge and Stay Well department including; scheduling, staffing, budgets, inventory, and service levels. o Coordinated product development processes, marketing and sales strategy to increase Stay Well revenue and occupancy. Increased incremental revenue by an average of 18% year over year. o Established strategic alliances with brand partners to maximize Stay Well performance and brand standards across multiple divisions and sister properties. Show less

• • Sep 2013 - Jan 2015

  o Directed all aspects of the operations including staffing, licensing, facility maintenance, developing budgets, P&L, revenue goals, and working with marketing on promotions campaigns. o Restructured product inventory management, retail options, booking processes, service provider sales goal requirements, and implemented new training and service practices for aestheticians and massage therapists resulting in a 25% revenue increase.



Hard Rock Hotel & Casino, Las Vegas

• United States
• Hospitality
• 700 & Above Employee

• Director of Hotel Operations

  • Nov 2011 - Sep 2013

  o Oversaw all front of house departments including; Front Desk, VIP Services, Concierge, Bell Desk, Transportation, Valet, Guest Relations, Front Office Groups, Room Reservations and PBX. o Executed the development, implementation and measurement of guest service standards consistent with the company’s service standards resulting in a substantial increase in guest satisfaction scores. o Cultivated an environment of excellence where policies, systems and structures are consistently evaluated to ensure Team Members had the best tools and structure to deliver the highest levels of service. o Refined the upsell program resulting in a 50% incremental revenue increase Show less



The Venetian Resort Las Vegas

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• • Jun 2008 - Oct 2011

  o Managed daily and overall operations of VIP Services including; scheduling, P&L’s, staffing, food and beverage presentation, Lounge Butlers, forecast, inventory control and quality assurance. o Established and implemented new procedures for the grand opening Palazzo opening for VIP Services. o Implemented and expanded the Concierge program for VIP Services. o Maximized departmental revenue by redesigning and implementing an upsell program for VIP that doubled the department upsell revenue. Show less

• • Jun 2002 - Jun 2008

  •Responsible for daily operations; creating and implementing hotel policies and procedures. •Analyzed and generated special reports (forecast, budget, compensation, etc.)•Handled all department personnel and scheduling needs for a team of 150+.•Resolved guest and team member challenges while providing “Unmatched Guest Service”. •Organized and conducted meetings for problem resolution between departments. •Opening team for Sands, Macau Hotel and Casino.



Inter-American Data / Agilysis

• Las Vegas, Nevada Area

• Install Manager

  • Aug 1998 - May 2002

  •Coordinated software installation, Project Management, structured training schedules, and implementation of ARTS and LMS (software for dining, golf, spa, equestrian, transportation, events and tours). •Composed and edited documentation, timelines, conversion schedules, and training manuals. •Product demonstrations •Coordinated software installation, Project Management, structured training schedules, and implementation of ARTS and LMS (software for dining, golf, spa, equestrian, transportation, events and tours). •Composed and edited documentation, timelines, conversion schedules, and training manuals. •Product demonstrations