Technical Compliance Specialist

• May 2022 - Present

Bartender/Assistant Event Coordinator/House Managerer

• Mar 2018 - Present

• Assist with the coordination of public & private events, as well as educational programs; bartender & house manager for theatrical performances; oversee & direct supervise ushers during house management of events and performances, certified in crowd management & emergency procedures • Provide support to all functions within both theatres by having to prioritize multiples projects according to deadlines and exercise independent judgement when needed • Work collaboratively with Board of Directors to ensure visibility of projects and ongoing developments as required • Act as a go-to for any questions regarding ticket sales to events, educational classes, and renting the space for private & public functions • Assist in the promotion of upcoming events through the use of social media and ad campaigns purchased by local businesses Show less

Defined Benefits Processor: Retirement, Global Wealth and Asset Management

• Nov 2021 - May 2022

• Responsible for timely and accurately process plan participant transactions (distributions, deductions, ACH updates), record changes, as well as loading the retiree population for newly converted plans.• Reconciliation of daily, monthly, and annual reports• Researching and responding to PSC (call center) generated research requests• Maintaining a high level of service excellence• Assuming full accountability for client satisfaction from an administration servicing perspective• Coordinate with other groups under the Defined Benefits Business team as necessary• Identifies and implements opportunities for increased operational efficiencies Show less

Customer Service Liaison

• Dec 2018 - Nov 2021

• Answer calls, chats, and emails about Long-Term Care and Claims. Search accounts related to Long Term Care Insurance with John Hancock in high volume call center• Create and maintain a positive experience for all John Hancock clients while building customer satisfaction and loyalty, as well as while providing effective and timely resolution of customer inquiries• Work diligently to ensure accurate problem resolution• Maintain high level of confidentiality in regard to all private and personal account information. Well-versed in HIPAA • Proficient with CSC, Salesforce, Beacon, Promise, AWS, EFS, Avaya, CARE, LifePRO, 1099 Pro-net, Verint, Sharepoint, other Claims software Show less

Internet & Digital Marketing Manager plus Sales & Leasing

• Mar 2018 - Sep 2018

• Handled all internet inquiries and sales, including negotiation, financing, lender contracts, credit applications, & payment calculations • Created/maintained on-brand, best-in-class content with compelling calls to action on the company’s digital platform • Managed all 3rd party vendors remotely to incorporate dealership on all relevant digital platforms • Managed Search Engine Optimization & Search Engine Management • Reviewed monthly analytics and report to General Manager • Managed dealership website with up-to-date content • Managed all social media platforms including Facebook, Twitter, and Instagram Show less

Configuration Assurance Administrator

• Nov 2017 - Mar 2018

• Created, implemented, and finalized Change Requests and Orders in Arena • Reviewed and analyzed engineering data/drawings • Updated various forms of documentation per a Change Order • Member of project teams to ensure that projects followed proper documented procedures/control policies • Ensured data accuracy & completeness of documentation per a Change Order or Request • Created, implemented, and finalized Change Requests and Orders in Arena • Reviewed and analyzed engineering data/drawings • Updated various forms of documentation per a Change Order • Member of project teams to ensure that projects followed proper documented procedures/control policies • Ensured data accuracy & completeness of documentation per a Change Order or Request

International Import/Export Compliance Analyst

• Jul 2013 - Apr 2017

• Prepared and processed permanent, temporary, and technical data license applications for foreign military and government accounts, while maintaining high level of discretion & confidentiality Prepared and managed Warehouse Distribution Agreements, Technical Assistant Agreements, & Manufacturing License Agreements • Upon license approval, distributed and educated on provisos as set by the Department of State & the Department of Commerce, as well the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), Arms Export Control Act (AECA), Bureau of Alcohol, Tobacco, Firearms, & Explosives (ATF), Bureau of Industry & Security (BIS), Foreign Corrupt Practices Act(FCPA) and the (United States Department of Justice (USDOJ) • Monitored International imports and exports through Oracle; worked to resolve customs issues regarding seizures of product, ATF compliance, or disclosures • Assigned/updated Schedule B numbers (10-digit number used in the U.S. to classify physical goods for export to another country) in Agile • Screened all visitors for Sig Sauer and its facilities • Maintained positive & professional relationships with Licensing Officers at the US Department of State and the Bureau of Industry & Security; & with NATO representatives Show less

Technical Recruiter

• Mar 2013 - Jul 2013

• Recruited for positions such as software developers, system administrators, & technical engineers • Reviewed job descriptions to best pair the most qualified candidates for hiring managers • Used online resources to recruit potential candidates for technical positions throughout the United States • Determined the aptitude of a potential candidate by conducting phone interviews & screenings. • Managed/maintained confidential information of employment candidates • Recruited for positions such as software developers, system administrators, & technical engineers • Reviewed job descriptions to best pair the most qualified candidates for hiring managers • Used online resources to recruit potential candidates for technical positions throughout the United States • Determined the aptitude of a potential candidate by conducting phone interviews & screenings. • Managed/maintained confidential information of employment candidates

Crime Analyst, Quality Control Administrator

• Dec 2010 - Mar 2013

• Utilized Law Enforcement mapping solutions such as Crime View Desktop along with Microsoft Access, congruently with IMC (Information Management Corporation) Police Management Software to better analyze criminal activity data & attempt to forecast future occurrences in a crime series • Analyzed and predicted criminal activity, while looking for potential patterns, & tracked repeat offenders; prepared charts, graphs, & maps for trainings & presentations • Assisted with the goals of proactive policing by providing reports (crime mapping, bulletins, & data analysis) to better assist officers in identifying potential problem areas in the city •Maintained professional relations with surrounding law enforcement agencies to better share & disseminate applicable information involving crime in multiple locations Show less

Crime Analyst, Quality Control Administrator

• Mar 2008 - Dec 2010

• Utilized ArcGIS mapping software to pinpoint criminal activity & organize crime data • Analyzed & predicted criminal activity, while looking for potential patterns, & tracked repeat offenders; prepared charts, graphs, & maps for trainings and presentations • Assisted with the goals of proactive policing by providing reports (crime mapping, bulletins, & data analysis) to better assist officers in identifying potential problem areas in the city • Developed and maintained professional relations with surrounding law enforcement agencies to better share & disseminate applicable information involving crime in multiple locations • Created ODBC (Microsoft Open Database Connectivity) connection to develop & maintain Microsoft Access database to quickly query IMC information on demand Show less

Truancy Officer

• Sep 2007 - Mar 2008

• Monitored school attendance in order to identify at-risk students for truancy and attendance issues • Helped to decrease absenteeism, aided families in need of transporting children to school • Worked closely with school personnel, the Somersworth Police Department, and the Dover District Court System to enforce truancy laws and regulations • Met with students, their parents, & administration to determine reasons for truancy, develop plans for improving the student’s attendance, provide behavior management consultation (to include visits to the home & court meetings) • Prepared & monitored CHINS petitions until resolved Show less