Heidi Fong
Service Crew at Walking On Sunshine Singapore- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Chinese Professional working proficiency
Topline Score
Bio
Credentials
-
Certificate of Appreciation to Republic Polytechnic Muay Thai
Republic PolytechnicSep, 2021- Oct, 2024 -
First Runner-Up of SUSS Analytics and Visualisation Challenge 2021
Singapore University of Social Sciences (SUSS)Sep, 2021- Oct, 2024 -
Shopee Product & Design Challenge 2021 (Student Category)
ShopeeFeb, 2021- Oct, 2024 -
SUSS Brand Challenge 2020
Singapore University of Social Sciences (SUSS)Sep, 2020- Oct, 2024 -
Grade 7 Piano and Grade 6 Theory
ABRSMOct, 2018- Oct, 2024 -
Advance Elective Module (AEM) in Product Design and Development
Singapore PolytechnicAug, 2017- Oct, 2024 -
Personal Branding & Work Attachment Program 2017
JOBOOK SINGAPORE PTE LTD & ACORN TRAINING PTE LTDJun, 2017- Oct, 2024 -
National Youth Achievement Award Singapore (Bronze)
National Youth Achievement Award SingaporeJan, 2017- Oct, 2024 -
Leadership Excellence
CAMP CHALLENGE Pte LtdMar, 2016- Oct, 2024
Experience
-
Walking On Sunshine Singapore
-
Singapore
-
Consumer Services
-
1 - 100 Employee
-
Service Crew
-
Mar 2022 - Present
Provided high standards of customer service during high-volume and fast-paced operations - Handled cash and credit card transactions quickly and accurately- Maintained positive attitude and resolved customer complaints promptly and professionally- Took initiative to find extra tasks when scheduled duties were completed- Cross-trained new crew members - Used various selling techniques to suggest additional purchases and upsell to customers Provided high standards of customer service during high-volume and fast-paced operations - Handled cash and credit card transactions quickly and accurately- Maintained positive attitude and resolved customer complaints promptly and professionally- Took initiative to find extra tasks when scheduled duties were completed- Cross-trained new crew members - Used various selling techniques to suggest additional purchases and upsell to customers
-
-
-
RySense
-
Singapore
-
Market Research
-
1 - 100 Employee
-
Digital Marketing Intern
-
Mar 2021 - Jul 2021
- Launched and managed HappyDot.sg's Telegram Channel, connecting with 400 individuals over 3 months- Curated 10 months of content, and ran recruitment campaigns- Cultivated a close-knitted community using Telegram Channel, interacting with young adults and youths, and reposting articles on trendy topics while maintaining a consistent voice - Launched and managed HappyDot.sg's Telegram Channel, connecting with 400 individuals over 3 months- Curated 10 months of content, and ran recruitment campaigns- Cultivated a close-knitted community using Telegram Channel, interacting with young adults and youths, and reposting articles on trendy topics while maintaining a consistent voice
-
-
-
Sparklite.Co
-
India
-
Mechanical Or Industrial Engineering
-
1 - 100 Employee
-
Entrepreneur
-
Aug 2020 - Apr 2021
- Founded a home-based candle business which specializes in customisation and personalisation- Conducted a business plan and strategy, developed a business model and participated in all facets of the business development.- Collaborated with like-minded entrepreneurs to release exclusive products during festive periods - Founded a home-based candle business which specializes in customisation and personalisation- Conducted a business plan and strategy, developed a business model and participated in all facets of the business development.- Collaborated with like-minded entrepreneurs to release exclusive products during festive periods
-
-
-
Trovescape
-
Indonesia
-
Technology, Information and Internet
-
Social Media Marketer
-
Mar 2020 - Aug 2020
- Kickstart start brand's social media visibility by connecting with over 2000 individuals on Facebook and Instagram- Curated content and analyzed data from Google Analytics, Zoho Social, and Facebook Creator- Engaged in creating the brand's Shopify website - Kickstart start brand's social media visibility by connecting with over 2000 individuals on Facebook and Instagram- Curated content and analyzed data from Google Analytics, Zoho Social, and Facebook Creator- Engaged in creating the brand's Shopify website
-
-
-
-
Retail Assistant
-
Dec 2018 - Mar 2019
During my part time job as a retail assistant at Pet Lovers Centre, I picked up interpersonal skills and also learned how to talk to customers. I also learned how to sell products to customers based on their needs and convince them on why they should or should not get the product for their pets. I also learned how to suggest products which will benefit to them most. During my part time job as a retail assistant at Pet Lovers Centre, I picked up interpersonal skills and also learned how to talk to customers. I also learned how to sell products to customers based on their needs and convince them on why they should or should not get the product for their pets. I also learned how to suggest products which will benefit to them most.
-
-
Education
-
2022 -
University of Birmingham
Business Management with Communications -
2019 - 2022
Republic Polytechnic
High School Diploma, Consumer Behavior and Research -
2015 - 2018
Guangyang Secondary School
O Level
Community
