Volunteer Services Manager

• Jan 2022 - Present

Volunteer Services Coordinator

• Oct 2021 - Dec 2021

Service Care Advocate

• Nov 2020 - Sep 2021

• Serve as a patient and family liaison and actively seek opportunities to support them through services provided by Trellis.• Collaborate with clinical service team to ensure patients’ needs are met as well as work to bridge communication so that expectations are clear and manageable; contact primary caregivers to communicate any issues and advise about situations.• Act as a problem-solver and mediator for families, including high-stress and intense situations, offering solutions to diffuse emotionally-charged conflicts and bring resolutions to the table.• Provide compassionate care and customer service, both in-person and by phone, as needed.• Follow all communication and feedback protocols as established while maintaining clear records for training and follow up.• Process CAHPS Surveys and send to the CEO; follow-up with bi-weekly huddle meetings with CEO, VPs, and team managers to discuss issues, solutions, and intervention strategies.• Celebrate compliments, offering personnel recognition in a timely manner in order to boost morale and alert senior leadership, as well as contribute to the monthly department newsletter.• Serve on the Wellness and Long-Term Care Facility Committee.• Assist with Veterans events. Show less

Volunteer Coordinator

• May 2016 - Nov 2020

• Managed a team of 100+ volunteers with an annual average retention rate of 95%.• Coordinated annual volunteer assessments, reviews, training, and other requirements.• Onboard volunteers and coordinate training; document volunteer time and service.• Kept and managed all volunteer records for the volunteers at Kate B. Reynolds Hospice House; ensure all records are compliant with Medicare requirements.• Facilitated volunteer appreciation efforts.• Oversaw volunteer calendar; assign volunteers to patients and families, acting as a liaison between volunteers, patients / families, and organization.• Coordinated volunteers for special events, projects, or to fill in as needed.• Maintained an open-door policy to promote transparency and address concerns by volunteers, patients, or families – promoting a culture of compassion and care through exemplary service.• Established relationships through community outreach programs, including presentations to various groups. • Spoke to 25+ groups each year, including one-to-one discussions about volunteer opportunities; present at churches, corporate / agency fairs, etc.• Coordinated community volunteers, including baking, sewing, and gardening groups, as well as United Way, and more, resulting in an average recruitment of 20% new volunteers. • Established specific project for Veterans through sewing group at a local church to create blankets and pillowcases for Veteran patients; produced a higher level of Veteran status for the agency and appreciation for patients who served in the armed forces.• Managed annual grief counseling camp, “Camp Carousel,” and assign 40 – 45 volunteers to support the event, including camp decorations and training.• Attended various workshops and professional development courses, including several specific to Alzheimer’s and Dementia.• Recipient of the 2020 Spirit of Hospice Award. Show less

Auto Advisor

• Feb 2011 - Sep 2013

• Sales-oriented, averaging 95% of loan goals in car sales. • Built relationships at various Allegacy branches and presented the Credit Union Auto Buying Service (CUABS) to loan officers, increasing loans by 20% in the process. • Handled member issues with tact, diplomacy, and excellent listening skills while offering quick and effective solutions. • Averaged 100% satisfaction through excellent customer service, follow-ups, and repeat buyers. • Increased sales by 20% through strategic development efforts. • Established team-building lunches for the Call Center and The Lending Center. • Assisted with the DW Golf Tournament, including collected silent auction items. Show less

Auto Advisor

• Jun 1992 - Jun 2007

• Sold a variety of vehicles through CUABS, and in the process, received recognition for top sales and increased company revenue by 25%. • Greeted customers and assisted them as needed, offering solutions to meet their unique needs. • Attended conferences for top sales achievers • Sold a variety of vehicles through CUABS, and in the process, received recognition for top sales and increased company revenue by 25%. • Greeted customers and assisted them as needed, offering solutions to meet their unique needs. • Attended conferences for top sales achievers