Heidi Clemens
Business Operations Analyst at Coastline Equipment- Claim this Profile
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Bio
Brian Frantz
Heidi is a very detail oriented individual, and has the committment and dedication necessary to be successful. She not only works hard, but works hard at working smart, and would be an asset to any team.
Brian Frantz
Heidi is a very detail oriented individual, and has the committment and dedication necessary to be successful. She not only works hard, but works hard at working smart, and would be an asset to any team.
Brian Frantz
Heidi is a very detail oriented individual, and has the committment and dedication necessary to be successful. She not only works hard, but works hard at working smart, and would be an asset to any team.
Brian Frantz
Heidi is a very detail oriented individual, and has the committment and dedication necessary to be successful. She not only works hard, but works hard at working smart, and would be an asset to any team.
Credentials
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Six Sigma Green Belt Certification
Villanova University
Experience
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Coastline Equipment
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United States
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Machinery Manufacturing
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1 - 100 Employee
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Business Operations Analyst
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Apr 2018 - Present
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Western States Equipment
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United States
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Agriculture, Construction, Mining Machinery Manufacturing
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400 - 500 Employee
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ERP Business Analyst
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Jun 2017 - Apr 2018
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Honnen Equipment Co.
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United States
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Machinery Manufacturing
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100 - 200 Employee
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Customer Support Operations Manager
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2015 - Jun 2017
Ensure the moving pieces within Product Development and Product Support are operating at maximum efficiency and make improvements upon weak areas. Lead extensive group and individual training sessions and pre-launch of new software.
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Operations Analyst/Coordinator
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2012 - 2015
Improved service and billing systems to increase revenue, decrease costs, and provide a more relevant value offering to customers. Created pricing models, new service offerings, and upgraded software used for service and order creation. As a result: invoicing time dropped from 24 days to 13 and projected a cost savings of 400 labor hours and $40K in administrative burden; annual service contracts grew 200% annually.
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IT/IS Manager
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2006 - 2012
Responsible for IT function utilized by more than 200 employees, with a 300+ unit inventory. Managed the CMS (content management system), ERP, networks, infrastructure, severs, updates, drivers, utilities, desktop, mobile, hardware and software. Provided extensive training, resolved customer issues, resolved employee questions, and created a new-employee orientation program to acclimate new hires to company systems.
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Sales & IT Administrator
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2000 - 2006
Determined annual gross profit plans through analysis of inventory forecasts, equipment distributors data, internal projections, and market trends. Made adjustments to and established new sales quoting systems. Identified from a strategic perspective new products to acquire either for resale or as rental units. Fostered good working relationships with vendors, customers, distributors, and staff.
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Education
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Front Range Community College
Associate’s Degree, Business Administration, Management and Operations
Community
