Experience

Global Payments Integrated

• United States
• Financial Services
• 300 - 400 Employee

• Technical Support Specialist

  • Apr 2022 - Present



Henry Schein One

• United States
• Software Development
• 700 & Above Employee

• IT Support Technician

  • Dec 2018 - Apr 2022

  When our customers have issues with their dental software, I remote into their computer and troubleshoot to root out the cause of the problem. Then I efficiently resolve their problem. If I notice there are other issues that are easily fixed, I will do those also while on the call. I do this to avoid the customer's need to call us back again. I also work with the customer to teach them how to use the software, especially if they are new to Dentrix. When our customers have issues with their dental software, I remote into their computer and troubleshoot to root out the cause of the problem. Then I efficiently resolve their problem. If I notice there are other issues that are easily fixed, I will do those also while on the call. I do this to avoid the customer's need to call us back again. I also work with the customer to teach them how to use the software, especially if they are new to Dentrix.



IPTN North America

• Tukwilla, Washington

• Procurement Supervisor

  • Jan 1999 - Aug 2001

  Called vendors and negotiated prices on aircraft parts. Called vendors and negotiated prices on aircraft parts.



Aurora Vision Center

• Seattle, Washington, United States

• Office Manager

  • 1993 - 1996

  I began working there as the front desk, making appointments, billing insurance, helping the patients select glasses and dispensing them at pick up. When the doctor opened a practice in downtown Seattle in the Columbia Tower, he promoted me to office manager where I was responsible for ordering the glasses from the vendors, billing the insurance, helping our patients, and being responsible for the storefront. I began working there as the front desk, making appointments, billing insurance, helping the patients select glasses and dispensing them at pick up. When the doctor opened a practice in downtown Seattle in the Columbia Tower, he promoted me to office manager where I was responsible for ordering the glasses from the vendors, billing the insurance, helping our patients, and being responsible for the storefront.