Heidi Blake
IT Support Manager at Policygenius Inc.- Claim this Profile
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Bio
Kristin Braaten McPeak
Heidi and I served together on a leadership team at Globant. An experienced team lead/manager, Heidi always put the needs of people at the forefront of her decision making. I observed her handle challenges with firmness and with grace. Heidi’s default attitude is positive and I loved having the chance to work alongside her.
Steve Waggoner, clp
Heidi has been my manager for several years at IBM. Heidi is a great manager to work for. She always has a great attitude and knows how to motivate people to drive them to success. Since she came up from the ranks she knows what it's like to be in the trenches and is alway there to support her people. Thanks for being my manager at IBM Heidi!
Kristin Braaten McPeak
Heidi and I served together on a leadership team at Globant. An experienced team lead/manager, Heidi always put the needs of people at the forefront of her decision making. I observed her handle challenges with firmness and with grace. Heidi’s default attitude is positive and I loved having the chance to work alongside her.
Steve Waggoner, clp
Heidi has been my manager for several years at IBM. Heidi is a great manager to work for. She always has a great attitude and knows how to motivate people to drive them to success. Since she came up from the ranks she knows what it's like to be in the trenches and is alway there to support her people. Thanks for being my manager at IBM Heidi!
Kristin Braaten McPeak
Heidi and I served together on a leadership team at Globant. An experienced team lead/manager, Heidi always put the needs of people at the forefront of her decision making. I observed her handle challenges with firmness and with grace. Heidi’s default attitude is positive and I loved having the chance to work alongside her.
Steve Waggoner, clp
Heidi has been my manager for several years at IBM. Heidi is a great manager to work for. She always has a great attitude and knows how to motivate people to drive them to success. Since she came up from the ranks she knows what it's like to be in the trenches and is alway there to support her people. Thanks for being my manager at IBM Heidi!
Kristin Braaten McPeak
Heidi and I served together on a leadership team at Globant. An experienced team lead/manager, Heidi always put the needs of people at the forefront of her decision making. I observed her handle challenges with firmness and with grace. Heidi’s default attitude is positive and I loved having the chance to work alongside her.
Steve Waggoner, clp
Heidi has been my manager for several years at IBM. Heidi is a great manager to work for. She always has a great attitude and knows how to motivate people to drive them to success. Since she came up from the ranks she knows what it's like to be in the trenches and is alway there to support her people. Thanks for being my manager at IBM Heidi!
Credentials
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BetterCloud Administrator Fundamentals Class
BetterCloudSep, 2022- Nov, 2024 -
Jamf Certified Associate Exam - English
JamfFeb, 2022- Nov, 2024 -
BetterCloud Certified Administrator
BetterCloudNov, 2022- Nov, 2024 -
Certified ScrumMaster® (CSM®)
Scrum Alliance®Nov, 2018- Nov, 2024 -
IBM Certified Manager
IBM
Experience
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Policygenius
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United States
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Insurance
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300 - 400 Employee
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IT Support Manager
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Oct 2020 - Present
Policygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their insurance options, compare quotes, and buy a policy, all in one place. Policygenius has established headquarters in New York City and Durham, NC and raised over $150 million in venture capital in our quest to become a one-stop shop for all the financial protection you'll ever need. Policygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their insurance options, compare quotes, and buy a policy, all in one place. Policygenius has established headquarters in New York City and Durham, NC and raised over $150 million in venture capital in our quest to become a one-stop shop for all the financial protection you'll ever need.
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Globant
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Director
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Mar 2018 - Dec 2019
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Manager
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Oct 2014 - Nov 2017
People management for a department of 24 highly technical software engineers supporting IBM Sametime, IBM Connections Cloud Chat and Cloud Meetings. Culture and Climate Champion for Employee Engagement. In the top 10% for IBM Managers based on an Employee Engagement / Pulse survey. Consistently averaging 90% or higher customer satisfaction and exceeding all metrics related to problem resolution. Lead manager focal for Cisco Integration with our IBM product suite.
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Technical Support Manager
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Oct 2006 - Oct 2014
People management of 12 -18 highly technical software engineers supporting WebSphere Portal Server, IBM Traveler, Portlet Factory and Forms Builder. Resolved customer escalations to ensure high customer satisfaction. Exceeded metrics goals, promoted skill and personal growth of the engineers. Collaborated with Development and other Support teams in a global environment.
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Software Engineer
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May 1991 - Oct 2006
I joined IBM as a Software Engineer upon graduating from North Carolina State University. I supported ISPF on VM and MVS for 10 years before joining the Websphere Application Server L2 organization. I was the Team Lead for engineers supporting Websphere Edge Products, IBM HTTP Server, Websphere Plug-in, and Websphere Installation and Migration on multiple platforms.
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Education
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1987 - 1991
NCSU
BS, Mathematics
Community
