Human Resources Executive

• Sep 2022 - Present

Human Resource and Payroll Intern

• Feb 2022 - Aug 2022

Student Tutor

• Mar 2017 - Oct 2022

I started working as a part-time tutor since March 2017. I taught mainly Upper Primary Mathematics and Chinese Language. As of 2021, I'm teaching Upper Secondary Normal Academic Chinese. As a tutor, I take responsibilities in my student's academic performance. I provide assistance and guidance in my student's work whenever she faces any issues. I need to ensure that she understands and is clear in what she is doing. I try to come up with different methods such as giving real-life examples which would be more relevant to improve her understanding of the questions. Show less

Technical Support

• Feb 2019 - Oct 2021

I have been working as a Technical Support for SUSS Online Learning Classes from the end of February 2019 to the end of October 2021 depending on the assignments allocated (ad-hoc). The online classes are conducted using a platform called 'Zoom'. The meetings (classes) are being operated similarly to the Skype video call. Job Scope: - Zoom Technical Support for Online Instructors during Online Seminars - Ensure that all students have access to their respective classes prior to the commencement of the class (looking from the student's view) - Ensure that all lecturers have started the recording of the meeting (at the start of the class) - Take attendance 15 minutes after the classes start - Guide or help the lecturers with any issues they have encountered, e.g. bad wifi connection which stops them from joining the class meeting, notify lecturers when students face problems in using the video call functions,etc.) - Any other ad-hoc duties assigned by supervisor Show less

Circulation Marketing Intern

• Apr 2021 - Jun 2021

Mostly handling work for the Malay and Tamil languages publications - Berita Harian & Tamil Murasu. But there were also times when I am assigned tasks for other publications like The Straits Times and Business Times. Some tasks include: - Data collection (e.g. information on promo packages, etc) - Telemarketing - Meeting with external vendor/client for bundling project (for publication packages) - Writing of marketing copies - Ensuring that marketing copies (of Malay & Tamil publications) are properly translated (with approval by editorial team) - Vetting process of marketing print and copies - Drafting of documents such as Terms and Conditions, CS Briefing Document (specific information of campaign and things to note for the Customer Service team), etc - Editing the information shown on the eshop website (done on the backend using the Content Management System) - Cleaning of data for easier retrieval of information I was also given opportunities to be involved/participated in the brainstorming & creation process of three campaigns namely, the Business Times x Kaspersky 2021 Promo, Berita Harian Hari Raya Haji 2021 Promo and The Straits Times x Grabfood 2021 Promo. For the ST x Grabfood promo, the marketing copy which I came up with actually got accepted and used for the promo banner published on the eshop website, and I am really grateful for that. It was an insightful and enriching experience with SPH and the marketing team who I worked with, Really thankful for the guidance and opportunities they have given me, especially my mentors! Show less

Officer

• Feb 2020 - Feb 2020

Operations Coordinator

• Sep 2019 - Feb 2020

- Manages shipments' operations- Handles multiple types of shipments, ranging from Release Counters, FCL and LCL shipments with clearance, Buyer Console, NES Own Consolidation and Removal- Coordinates schedules and flow of shipments via a single or multiple carriers by sea- The middleman between multiple parties such as : Shipper (through Nippon Express Overseas branch) and our customer in Singapore (Buyer) : Customer and Haulier- Ensures that customer receives their goods as arranged, without any additional costs like demurrage, detention and repair charges incurred- Calculation of freight charges (FCL/LCL/Release Counter etc.) Show less

Warehouse Sales Retail

• Mar 2019 - Mar 2019

Charles & Keith Warehouse Sales Event Period: 11th March 2019 to 18th March 2019 I worked throughout all working days for this sale. I mainly do sorting for the event, like sorting and arranging all the stocks according to their code numbers, colours, in an 'S' line on the racks. It was a new experience working in a warehouse even though it was tiring as we carried and moved a lot of boxes around the whole warehouse throughout the event sales. Charles & Keith Warehouse Sales Event Period: 11th March 2019 to 18th March 2019 I worked throughout all working days for this sale. I mainly do sorting for the event, like sorting and arranging all the stocks according to their code numbers, colours, in an 'S' line on the racks. It was a new experience working in a warehouse even though it was tiring as we carried and moved a lot of boxes around the whole warehouse throughout the event sales.

Administrative Assistant

• Sep 2017 - Mar 2019

Job Period: September 2017 February 2018 - March 2018 March 2019 - Filing of documents - Photocopying and scanning of documents - Basic Accounting - Liaising with customers (Through emails or phone calls) - Perform data entry - Basic AutoCAD for drawings (Floor Plans) - Collation of email correspondence for all job projects Job Period: September 2017 February 2018 - March 2018 March 2019 - Filing of documents - Photocopying and scanning of documents - Basic Accounting - Liaising with customers (Through emails or phone calls) - Perform data entry - Basic AutoCAD for drawings (Floor Plans) - Collation of email correspondence for all job projects

Queue Control

• Aug 2018 - Aug 2018

Its Popular's annual book fair at its Headquarters. I'm in charge of the Queue control section. Even though Queue Control seems easy and not a heavy workload, we are required to stand for more than 12 hrs every day. We have to be very attentive in which counters (out of 18) are available for payment and guide the customers in line to the counters. When customers have a lot of trolleys or items, I will also help them bring the items to the counters. Its Popular's annual book fair at its Headquarters. I'm in charge of the Queue control section. Even though Queue Control seems easy and not a heavy workload, we are required to stand for more than 12 hrs every day. We have to be very attentive in which counters (out of 18) are available for payment and guide the customers in line to the counters. When customers have a lot of trolleys or items, I will also help them bring the items to the counters.

Stock Taker

• Aug 2018 - Aug 2018

Through MCI Corporation. Pte Ltd - Stocktaking of the different products that are sold in Cold Storage (Ngee Ann City Outlet) (Count the no. of each product in the shelves and input the data into a stock-taking app) Through MCI Corporation. Pte Ltd - Stocktaking of the different products that are sold in Cold Storage (Ngee Ann City Outlet) (Count the no. of each product in the shelves and input the data into a stock-taking app)

Customer Service Cashier

• Dec 2017 - Dec 2017

I helped out for the Secondary One Books Sales at Bukit Batok Secondary School on their Secondary One Orientation Day. Job Scope: - communicate with the parents politely and answered their questions promptly - assists the parents by preparing all the books and materials their child needs for their respective streams - handled cash or credit card payments from the parents meticulously - worked agilely and fast to make sure the parents do not have to wait too long due to the long queues at every counter It was a tiring and stressful situation due to the big crowd and first-time experience, even though it may sound easy. However, constant interaction and communication with new people enabled me to build my confidence and stay calm at all times. Show less

Retail Sales

• Jan 2017 - Feb 2017

Customer Service Cashier

• Jan 2017 - Jan 2017

- Cashiering Duties - Replenish Stocks - Serving Customers - Usage of the Point-of-Sale system while working at the front counter - Cashiering Duties - Replenish Stocks - Serving Customers - Usage of the Point-of-Sale system while working at the front counter