Experience

Canon Business Process Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Contract Administrator

  • Jun 2022 - Present

  • Ensure the ongoing management of the commercial and contractual aspects of contracts, through negotiation, contract drafting, while liaising with senior management, Sales, Legal, Services and other teams to promptly finalize contractual and commercial positions• Preparing, negotiating, and arranging execution of contracts, including contracts with CBS customers, business agents, partners, and subcontractors.• Ensures CBS sales opportunities are directly reflected in contracts and provides ongoing contracts advice to sales teams to maximize sales success.• Organizing the internal approval process for various contracts.• Contract change management including contract renewal, contract variations and extensions.• Preparing and reviewing confidentiality agreements.• Preparing Contract Summaries of Master and MDS Agreement outlining Canon’s key contractual commitments and distributing them to relevant stakeholders to action.• Maintaining the register of precedents of negotiated terms for future use in contracts and tenders.• Maintaining accurate and up-to-date registers (e.g., Master and MDS Agreements, Business Partners, and Business Agents registers) to assist the service delivery teams in delivering on Canon’s commitments, and to assist the leadership teams in their decision making.• Managing the novation/assignment of customer contracts.• Updating contract templates including Master, MDS (Managed Document Services), CBA (Canon Business Agent), CPC (Canon Partner Channel) agreements.• Maintaining and updating the standard form contract Schedules.• Providing contracts reporting and analysis as required by the internal teams.• Sending annual Canon insurance certificates updates to the Master and MDS customers.• Supporting the CBS Tenders team by reviewing customer contracts and advising on any other contractual matters included in the Requests for Tender.• Responding to queries from internal stakeholders and external customers. Show less

• Client Services Coordinator – (Managed Services) Canon Australia

  • Apr 2018 - Jun 2022

  • Enable the Managed Services and Service Delivery team to focus on core business deliverables with the preparation of monthly customer performance reports including; Manual customer reports using data from different sources and collate customer reporting as required by Client Services Managers. • Contribute to the operational business relationship management of large accounts by conducting review and moderately complex business analysis.• Review contract details, agreement, SLAs, charges, billing information are correctly entered into the system.• Identify potential issue and risks on contract requirements and recommend steps to reduce contract risks.• Liaise with internal department for contract requests and legal stakeholders for contract novation, contract summary etc.• Edit customer contracts as needed based on customer/ account manager feedback • Escalate any discrepancies with information or system set up with the relevant internal department, track information and follow through to completion.• Prepare monthly reports based on contract analysis, providing recommendation where needed and ensure a high client satisfaction is maintained at all times, building a strong professional relationship. Show less



CVG South East Asia

• Contract Management – Administrator (Canon Australia)

  • Dec 2014 - Apr 2018

  • Managed the execution of the complete Contracting Process including Service Contract creation, service contract enquiries, service contract updates • Proactively identify and understand Clients and Account Managers needs and propose competitive solutions. • Processing Contract Novation requirements and coordinating with internal teams until completion. • Act as subject matter expert on pre-award contracting and post award contract management processes. • Draft contract terms and conditions and associated exhibits for domestic and international contracting needs using legal approved contract templates; understands and can educate/provide guidance to business stakeholders on contracting risk philosophy, policies, procedures, and best practices. • Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLAs. • Liaise with relevant key stakeholders to ensure contracts are effectively maintained • Manually create and draft Service and Lease contracts in Oracle, as when required. • Responsible in obtaining and maintaining correct data to ensure customers are accurately billed on time. • Managing maintenance of contracts and supporting documentation in hard and soft copies. • Contract change management including contract renewal, contract variations and extensions. Show less



Singapore Post Ltd

• Singapore
• Transportation, Logistics and Storage
• 1 - 100 Employee

• Business Unit Coordinator

  • Nov 2011 - Dec 2014

  • Administer reports generation such as Invoices billed, Invoice dispute, outstanding charges for tracking and management use of Business Unit counterparts in Singapore. • Proactively raising credit reversal when needed for accounts found with disputes to ensure invoicing accuracy and high client satisfaction. • Resolves disputes of clients by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Process Executive

  • Feb 2011 - Nov 2011

  • Generated relationships that led to sales, incorporating needs analysis, building rapport, offering advice and overcoming objections. Assess existing and potential customer needs, utilizing product recommendations, features, benefits, business referrals and cross selling techniques. • Provide timely, complete and accurate response to all customers. Defuses irate customers and resolves challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer. Show less



Philippine House of Representatives (14th Congress)

• Legislative Staff (Political Affairs Officer II)

  • Mar 2007 - Feb 2011

  • Served as liaison between Rep. Narciso Santiago III and constituents on agriculturally related issues and legislations. • Established meetings between Rep. Santiago III and constituents, which provide input and insight into current issues and concerns. • Managed constituent requests and prepared follow up correspondence. • Organized campaign tour during the 2010 National Elections. • Maintained and updated computerized and hard-copy records of legislative bills, statutes and committee reports. Show less



Philippine Department of Labor and Employment

• Government Administration
• 300 - 400 Employee

• Research Associate

  • Apr 2006 - Oct 2006

  • Analyzed and evaluated labor issues and cases and report findings to labor arbiters. • Prepared legal documents and labor settlement brochures. • Analyzed and evaluated labor issues and cases and report findings to labor arbiters. • Prepared legal documents and labor settlement brochures.