Administrative Assistant

• Sep 2021 - Present

CSD Area Manager

• Mar 2018 - Jan 2021

➢ Online complaint handling with the help of a software PANACEA. ➢ Dealing with customers ➢ Reporting data to higher authorities ➢ Attending Concall once in a week with Delhi HO. ➢ Telephonically contacts with all over India branches. ➢ Find a solution for customer complaints. ➢ In charge of 6 Areas (Thalasseri,Kannur,Taliparamba,Payyannur,Khanhanghad,Nileshwar and Kasargod. ➢ Online complaint handling with the help of a software PANACEA. ➢ Dealing with customers ➢ Reporting data to higher authorities ➢ Attending Concall once in a week with Delhi HO. ➢ Telephonically contacts with all over India branches. ➢ Find a solution for customer complaints. ➢ In charge of 6 Areas (Thalasseri,Kannur,Taliparamba,Payyannur,Khanhanghad,Nileshwar and Kasargod.

Customer Relationship Management Specialist

• Mar 2015 - Mar 2017

➢ Introducing the product to customers. ➢ Educating the customers with the knowledge of the product ➢ Converting the customers with our product. ➢ Follow up the existing customers to retain with our products ➢ Keeping good inter action with customers ➢ Maintaining the growth of the company. ➢ Giving assistance to co-workers ➢ Introducing the product to customers. ➢ Educating the customers with the knowledge of the product ➢ Converting the customers with our product. ➢ Follow up the existing customers to retain with our products ➢ Keeping good inter action with customers ➢ Maintaining the growth of the company. ➢ Giving assistance to co-workers

Showroom Coordinator

• Nov 2014 - Feb 2015

➢ Communication with customers and performed as a recipient and routed them to the proper destinations. ➢ Processing of receipts as per NSN, Unit of issue nomenclature, and quantity and condition code in the show room. ➢ Co-ordinating Vehicle Registration ➢ Verification of accounts, letter drafting and all other assigned duties. ➢ Enters all the sales data in the system. ➢ Communication with customers and performed as a recipient and routed them to the proper destinations. ➢ Processing of receipts as per NSN, Unit of issue nomenclature, and quantity and condition code in the show room. ➢ Co-ordinating Vehicle Registration ➢ Verification of accounts, letter drafting and all other assigned duties. ➢ Enters all the sales data in the system.

Entry Control Associate

• Dec 2006 - Feb 2011

➢ Operates one or more management accounting systems. ➢ Performs tasked associated with accountability of all found on Installation Property (FOI) with assigned sub-hand receipts, as required➢ Performs tasks associated with cross-referencing part numbers and NSNs to FEDLOG and/or other databases required for classification of GFE property for disposition ➢ Processes Government Property for turn in with supporting documents required to DRMO utilizing the plant Clearance Automated Reutilization Screening System. ➢ Performs the duties of entering the data in daily applications status. ➢ Enters all the data in escort desk who forget their id cards, escort required,and,travel duty orders, ➢ Assists in printing foreign national ID cards,DOD,civilian, ➢ Answer questions from patrons and refers mare complex questions to leader or supervisor. Guides or directs patrons to area where it is located, ➢ Issue escort required and no escort required ID cards who forgot their id card. Who wish to enter the US army base. ➢ Screen all the applications and enter in daily application system. ➢ Register all the, private, company, army, DOD civilian vehicles in DBIDS system. ➢ Prepares schedule monthly, weekly for employees in the department. ➢ Make sure all the employees fill their time sheets on time every day. ➢ Assist in preparing , training signing sheet for the staff, ➢ Assists with the maintenance of section files using the Army’s ARIMS system. Assists with performing monthly and periodic inventory check in accordance with policies and procedures. Other duties as assigned Show less

Office Administrator

• Dec 2000 - Aug 2006

➢ Communication with customer and performed as a recipient and routed them to the proper destinations. ➢ Processing of receipts as per NSN, Unit of issue nomenclature, and quantity and condition code in the show room. ➢ Maintains cash control register and sundry debtor ledgers. ➢ Verification of accounts, letter drafting and all other assigned duties. ➢ Enters all the sales data in the system. ➢ Enters all the code numbers of spare parts in system. ➢ Removes the code numbers of the spare parts, which are being sold out, from the data in system. Show less