Experience

Azara Healthcare

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Client Services Manager

  • Jan 2015 - Present

  • Joined the company as Corporate recruiter and moved to Customer Success team after buyout. • Primary point of contact for onboarding and relationship management for multiple physician organizations including management of day-to-day account operations. • Responsible for training of payers and providers on the proprietary technology products. • Responsible for the timely follow ups and escalation of customer issues with monthly reporting on service performance vs. previously agreed upon SLAs. • Proactive management of client needs including ad-hoc reports, review of gaps in data setup and configuration, clinic implementation data review, and management of other SLAs per the contract. • Work with various technology teams to ensure high severity issues are identified and addressed in a timely manner and track progress via JIRA along with timely updates to the stakeholders. Drive RCA and Mitigation strategy discussions with customers. • Drive Weekly meetings with key updates with program stakeholders and internal management. • Assist users with a myriad of issues including data investigation, proprietary portal training, monthly clinic outreach, and coordinating clinic data implementations. • Identification of key risks and mitigation plans with stakeholders. • Assisted internal IT team with User Acceptance testing and data validations before delivering product upgrades and enhancements to the customers. Documenting & communicating defects with detailed recreation steps, screen shots & prioritization to the developers to aid in improving product quality.



MDDATACOR, INC.

• United States
• Software Development

• Talent Acquisition Recruiter

  • Jan 2014 - Dec 2014

  Key Accomplishments • Corporate full time recruiting for all levels of Technology organization. Worked with IT Leaders to capture requirements, seek talent via professional networking and responsibility for full life cycle of recruiting. Key Accomplishments • Corporate full time recruiting for all levels of Technology organization. Worked with IT Leaders to capture requirements, seek talent via professional networking and responsibility for full life cycle of recruiting.



Pyramid Consulting, Inc

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Talent Acquisition Recruiter

  • Jun 2013 - Sep 2013

  Key Accomplishments • Account management and complete ownership for recruiting contracting positions for a mid-sized Technology company. Successfully placed several candidates and doubled the team size within 3 months. Key Accomplishments • Account management and complete ownership for recruiting contracting positions for a mid-sized Technology company. Successfully placed several candidates and doubled the team size within 3 months.



Capricorn Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Recruiter

  • Feb 2013 - May 2013



eConsultants, Inc.

• Computer and Network Security
• 1 - 100 Employee

• Technical Recruiter

  • Jan 2011 - Jan 2013



Prithvi Solutions

• India
• Information Technology & Services
• 300 - 400 Employee

• Technical Recruiter

  • Oct 2006 - Oct 2009

  Roles and Responsibilities • Responsible for executing the full life-cycle recruitment process for Technical and Non-Technical roles using strategic researching and sourcing techniques. • Manage a team of junior offshore recruiters, oversee recruitment activities, allocate new requirements within the team, and progress tracking towards goals and outlined metrics. • Building relationships and working with Clients / Tier 1 Technology partners to capture needs. • Assist in strategic account management for key customer portfolios. • Periodic travel to customer locations to maintain and foster relationships and discuss project pipelines and understand resource needs. • Networking with the vendor partners to build relationships and co-ordinate on fulfilling requirements. • Negotiation of offers/compensation with candidates, presenting benefits and company policies to new hires and completion of all onboarding formalities. • Placed IT professionals in contract, contract to hire, and full-time positions on various technologies (Java, .NET, Databases etc.) across multiple roles (Architects, Developers, Administrators, QA, BA, Tech PMs). • Weekly status reports with progress, targets met and to plan effective utilization of offshore resources. • Coordinate with legal team to deal with issues related to candidate’s H1-B, Immigration. • Coordinate with operations/travel coordinators to handle logistics for candidates and new hires.



The iBusiness Group

• United States
• Professional Services
• 1 - 100 Employee

• Technical Recruiter (Internship)

  • Jan 2006 - Sep 2006



GTL Limited

• India
• Telecommunications
• 700 & Above Employee

• HR Coordinator

  • Jan 2003 - Apr 2003



Compass Connections, (Godrej)

• Mumbai Area, India

• Customer Care Analyst

  • Jul 2002 - Dec 2002