Heena Thadani, PMP

Associate Director - Client Solutions at Ambit Software
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN
Languages
  • English Full professional proficiency
  • French Limited working proficiency

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5.0

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Karsten Robbins

I have had the pleasure of working with Heena for the past 12+ months on a very complex SugarCRM + SAP implementation/Integration for a 100+ person user base. This project necessitated that we do the scoping, project plan, integration, roll out, and subsequent updates while the global 'patient' (the company) was going through a radical digital transformation. Put every complication and constraint on the table, and that is what we needed to accomplish within budget and scope. I would pick Heena and her team every time. From the great communication, attention to detail, and the relentless pursuit of 'getting it right', Heena led the project to a successful outcome. Heena is able to work up and down the management team stakeholders, carefully calibrating her responses and actions to ensure the right information was being properly communicated. Planning a project is hard enough, but to ensure it stays on track while the reality of the day to day is an art form. Heena brings her professionalism, humor, and solid experience to our project, and we are better for it. Look forward to working on another project with her in the future.

Shailesh Haribhakti [GCB.D]

Heena was one of our most engaged colleagues! She never baulked at any challenge. Whenever she presented her work, there was always a positive surprise. Wish her all the best in all she chooses to do..

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Credentials

  • Project Management Professional (PMP)
    Project Management Institute
    Nov, 2013
    - Nov, 2024
  • SugarCRM Solutions Architect
    SugarCRM

Experience

    • India
    • Information Technology & Services
    • 100 - 200 Employee
    • Associate Director - Client Solutions
      • Jan 2021 - Present

    • Principal Consultant & Account Manager
      • Aug 2018 - Dec 2020

      SugarCRM Solution ArchitectLeading the team of Functional Consultants

    • Project Manager
      • Mar 2016 - Jul 2018

      Assist clients’ to enhance and improve their business processes through technological implementations. Key projects include- SugarCRM implementation for a Swiss-based legal advisory & consulting organization - International SugarCRM implementation for a worldwide leader in the belting industry- Custom built Catalogue Management System (CMS) for a leading auction house - Multiple InforCRM implementations for India's largest central air-conditioning company - Offshore InforCRM implementations for several US-based clients Show less

    • India
    • Business Consulting and Services
    • 200 - 300 Employee
    • Head - Client, Quality & Knowledge - Shared Services
      • Feb 2007 - Nov 2015

      Program manager managing multiple projects to deliver the end objective - an IT enabled, process driven organization. Key projects include the selection/implementation of a - client reach out program targeted at increasing brand visibility - client relationship management software - web based, on-demand library portal - full-featured ERP system comprising of financial accounting, project management, client relations and human resources functionalities Additionally, functional ownership of client relations, quality certification/management, knowledge-sharing and corporate social responsibility related areas. (DH Consultants, erstwhile BDO Haribhakti) Show less

    • India
    • Banking
    • 700 & Above Employee
    • Assistant Manager - Business Analytics (RCSG)
      • Jul 2005 - Jan 2007

      Managed the performance measuring & reporting - product, channel & geography wise - of retail banking units. Enhanced & improved internal processes by building automated reports onto reporting systems. Managed the performance measuring & reporting - product, channel & geography wise - of retail banking units. Enhanced & improved internal processes by building automated reports onto reporting systems.

    • India
    • Business Consulting and Services
    • 200 - 300 Employee
    • Assistant Manager - Corporate relations
      • Mar 2004 - Jun 2005

      Centrally managed the business development process of the organization. Streamlined internal processes resulting in an increase in brand visibility and revenue. (DH Consultants, erstwhile BDO Haribhakti) Centrally managed the business development process of the organization. Streamlined internal processes resulting in an increase in brand visibility and revenue. (DH Consultants, erstwhile BDO Haribhakti)

    • Business Consulting and Services
    • 700 & Above Employee
    • Associate Accountant - Financial Management Services
      • Jul 2001 - Nov 2003

      Responsible for financial record keeping of the firms’ clients Responsible for financial record keeping of the firms’ clients

Education

  • ICFAI
    CFA (ICFAI), Masters in Finance
    2005 - 2008
  • Mount Saint Vincent University
    Bachelors in Business Administration (BBA)
    2001 - 2003
  • University of St. Martin
    Associate of Arts, Business
    1998 - 2003
  • St. Maarten Academy
    CXC, IT, Business, Accounts
    1995 - 1998

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