Heenaba Zala
Welcome Officer at Newham Council- Claim this Profile
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Gujarati -
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Hindi -
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Sanskrit -
Topline Score
Bio
Credentials
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Customer Experience Management with Salesforce Trainingcv
Coventry UniversityApr, 2022- Oct, 2024 -
edX Verified Certificate for Digital Marketing Strategy
edXFeb, 2021- Oct, 2024 -
Computer Science
Saurastra Univesity
Experience
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Newham Council
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Business Consulting and Services
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200 - 300 Employee
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Welcome Officer
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Feb 2023 - Present
Advice and support to help residents settle and integrate into their community and develop positive relationships with them to encourage them to share their issues and offer support when needed. - Solving ARC, BRP & sec 95 issues. - Home & hotel visits - DBS check - Supportive conversations with residents, whether they are a sponsor or arrival -Updating case manage system(s) -Giving information, advice and linking residents to support -Raising any safeguarding concerns Show less
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SETU OVERSEAS
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London, England, United Kingdom
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Community Work Volunteer
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Jan 2008 - Present
Volunteering with groups and organizations to help make measurable differences for program recipients. Finding correct accommodation for new comers and assisting in recruitment. Assisting with special events and programs. Planned and delivered numerous activities and special events. Greeted visitors and answered questions about program, requirements and opportunities. Encouraged youth clients to develop own activities and leadership skills. Advising students individually and in groups on academic programs for individual interests. Pointed students to relevant information about academic and personal support services available. Show less
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Private Tutoring
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United States
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Primary and Secondary Education
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700 & Above Employee
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Private Tutor
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May 2016 - Jun 2023
Great way to spend time for kids, learning through fun. It's not just activity, it's full of entertainment After School, during school time clubs & Holiday camp which will teach your kid something extraordinary with fun by fully trained staff. Our aim to Seed Best, Care Best, Grow Best! Great way to spend time for kids, learning through fun. It's not just activity, it's full of entertainment After School, during school time clubs & Holiday camp which will teach your kid something extraordinary with fun by fully trained staff. Our aim to Seed Best, Care Best, Grow Best!
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The City of London Academy, Southwark
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London, England Metropolitan Area
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Lettings Manager
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Jul 2019 - Oct 2022
I was responsible for managing the growth and development of the commercial income stream through ourLettings Ltd, utilising the School’s facilities and resources to raise additional funds, which are then reinvested into maintaining the School estate. Responsible for managing all lettings enquiries and liaising with external parties and school staff to arrange the hiring out of the extensive array of facilities on the school site. The hiring out of the premises to external groups and the general public needs to be undertaken in a manner that does not impact on the School’s use of the facilities and accords with the School’s desire to support the local community. I am also responsible for overseeing the hiring of our sport facilities whilst ensuring that a balance is struck between maximising commercial benefits and providing facilities for the School’s use. Main Duties: Liaise with Catering Manager to confirm catering requirements and related staff/food costs. Liaise with Cleaning Manger to confirm proposed arrangements and set-ups. Negotiate and produce contract hire agreements. Check appropriate risk assessments and insurance certificates to ensure the external group has all necessary Health & Safety and other legally required standards in place. Produce and provide hirer with safety briefings on fire evacuation etc. Maintain excellent working relationships with all group leaders and key contacts from outside groups to maximise repeat bookings. Manage all external lets’ fees and expenses, liaising with hirers and CoLA’s Bursary team to raise invoices and manage debtors.Monitoring current and forecast income against the outside lets’ budget. Maintain and update the calendar of lettings and events on a weekly basis for sports facilities bookings providing up to date information on all bookings. Keep up to date with current legislation, procedures and regulations relevant to external lettings. Show less
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Recruirtment Agency
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London, United Kingdom
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HLTA ( PPA cover, Intervention )
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Oct 2015 - Jul 2019
PPA cover, Intervention & SATs prepation. PPA cover, Intervention & SATs prepation.
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The UCL Academy
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Education Administration Programs
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1 - 100 Employee
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Community Use Manager/Letting Administrator-Fixed Term Contract
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Dec 2014 - Oct 2015
To be the first point of contact for all lettings related enquiries. Manage conferences and events. To coordinate the lettings programme including the management of bookings, invoicing, scheduling and liaison external contracted company. To promote the lettings offer at the Academy; maintaining a high profile in the local community and in key networks. Producing reports on excel for senior management team, tracing invoices etc., To be the first point of contact for all lettings related enquiries. Manage conferences and events. To coordinate the lettings programme including the management of bookings, invoicing, scheduling and liaison external contracted company. To promote the lettings offer at the Academy; maintaining a high profile in the local community and in key networks. Producing reports on excel for senior management team, tracing invoices etc.,
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Bell Lane Primary School
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London, United Kingdom
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Teaching Support through Engage 'education
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Jan 2014 - Jul 2014
Supported Kids in Maths and English. EAL support as per curriculum. Maths club, first aid & play ground duties. • Taught a range of students requiring intervention within year 5 and year 1. EAL support 1:1 support and small group teaching. • Morning reading with focused group in year 6 as per deputy head instructions to improve grammar skills. • support in Maths for focused group and EAL students. • Wet play & lunch time duty. Supported Kids in Maths and English. EAL support as per curriculum. Maths club, first aid & play ground duties. • Taught a range of students requiring intervention within year 5 and year 1. EAL support 1:1 support and small group teaching. • Morning reading with focused group in year 6 as per deputy head instructions to improve grammar skills. • support in Maths for focused group and EAL students. • Wet play & lunch time duty.
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Duty Manager/Front Desk Administrator
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Apr 2012 - Dec 2013
Oversee the entire Front Office operation to maintain high standards. • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement. • Serve as a point of contact for regular and important Guests. • Complete Night Audit duties. Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities. • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel • Act in accordance with all security and emergency procedures and manage the instigation of these, as required Compile adequate handover to Early staff / Duty Manager Show less
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Primary School
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Technology, Information and Internet
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700 & Above Employee
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Teaching Assistant through Engage Education
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Jan 2010 - Nov 2011
Work involved both targeted support within the classroom and engaging the child in specific programs designed to support his needs relevant to his visual impairment, promote language development, memory, concentration and positive social skills according to need. Preparing resources to support the child in accessing the curriculum. Working on S< target, performance management. Keeping of development records and observations. Supported AFL team [Assessment for Learning]. Catch up reading for year3. Supported Nursery, Reception class and year 1[1; 1] and full class support. Helped to run Cooking Club after School. Precision teaching for children who are in more need in Numeracy and Literacy. Very good knowledge of PECS and Makaton Show less
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Cranford Community College
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Cranford community college
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Sports Administrator
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2008 - 2009
Recording of all booking payments and cancellations, take bookings over the telephone and by email from customers for sports and room lettings. Accurately enter bookings on to the system and also to ensure that there are not clashes with other users or the school. Maintain and upkeep of the bespoke sports and booking system, invoice customers and take payment from customers and accurately enter information on to the system and forward payments to the Bursar with correct paperwork matching the payment to the invoice, chase late payments and to send reminder letters for outstanding payments. Communicate with Care taking staff regarding any changes to bookings and any stoppages for users for non-payment. Maintain staff weekend procedures including staff signing in/out book. Undertake, within reasonable parameters, other duties and responsibilities as required from time to time commensurate with the grade and seniority of the post. Perform manager duties in absence of manager Show less
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Premier Inn
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Hospitality
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700 & Above Employee
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Receptionist[Auditor]
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2007 - 2008
Managed and supervised the staff overnight fully aware of the hotel health and safety and fire. The efficient running of the night operations · responsible for the night audit and ensure that all the monies are held in a proper manner and in accordance with the specifications of the account department · To liaise with clients and staff and act upon any queries, complaints and compliments received and to take corrective action if necessary. Booked Seasonal tickets for theater, and tour & travel. Managed and supervised the staff overnight fully aware of the hotel health and safety and fire. The efficient running of the night operations · responsible for the night audit and ensure that all the monies are held in a proper manner and in accordance with the specifications of the account department · To liaise with clients and staff and act upon any queries, complaints and compliments received and to take corrective action if necessary. Booked Seasonal tickets for theater, and tour & travel.
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Squad Security Ltd
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United Kingdom
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Security and Investigations
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1 - 100 Employee
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Security Supervisor
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Nov 2004 - Dec 2007
Duties include loss prevention within the store, security tagging, apprehension and detection of staff and customer theft, patrolling of the sales floor to identify breaches of security and health and safety, checking cleaners in/out of premises, writing witness statements, liaising with the police and outside agencies. Live event & Crowd management, Co-operate Security. Duties include loss prevention within the store, security tagging, apprehension and detection of staff and customer theft, patrolling of the sales floor to identify breaches of security and health and safety, checking cleaners in/out of premises, writing witness statements, liaising with the police and outside agencies. Live event & Crowd management, Co-operate Security.
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London Hostels Association
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London, United Kingdom
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Receptionist
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2003 - 2004
Handled reception for youth hostel, helped students to find a job, college and prepared travel plan for them. Handled reception for youth hostel, helped students to find a job, college and prepared travel plan for them.
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Education
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1994 - 1997
The Maharaja Sayajirao University of Baroda
Accountancy and Auditing, Accounting -
1992 - 1994
Alembic Vidylaya
Higher Education, Accounting and Business/Management -
2022 -
Coventry University
Customer Experience Management with Salesforce Training, Customer Service Management
Community
