Transportation & Logistics Lead / Sr. Client Services Lead

• Feb 2019 - Present

● Maintained portfolio of clients. ● Mentored all Client Service team members on best practices, campaign optimization and troubleshooting. ● Participated in hiring of new team members for the service team. ● Took part in team’s quarterly performance reviews. ● Helped manage client relationships for all key accounts and helped maintain all of the team’s accounts. ● Conducted weekly 1 on 1’s and team meetings going over accounts, system issues and anything relevant to Client Success Analysts● Traveled to meet clients and presented Quarterly Business Reviews● Participated in the onboarding of both potential and new clients Show less

Client Success Analyst

• Nov 2017 - Feb 2019

● Used independent judgment and decision-making to manage book of business. ● Provided excellent service to all internal and external customers. ● Assisted Sales in bringing new clients on board and set them up in our systems. ● Monitored the performance and health of client campaigns and optimize them to ensure continuous improvement. ● As a client partner, sought opportunities for relationship and revenue growth. ● Became an expert on clients and their industry as specialist and helped them find the right talent. ● Worked with Sales and Engineering to implement positive changes that directly impact the company’s revenue and success. ● Communicated - by phone, email, or meeting - all updates, issues, and achievements to clients and internal teams in a timely, concise manner. ● Developed skills and became internally certified in SQL, Salesforce, JIRA, and Confluence. Show less

Member Of The Board Of Advisors

• Apr 2021 - Present

Geographic Information Systems (GIS) Technician/ Data Analyst

• Aug 2016 - Nov 2017

Analyzed, validated, enhanced data content, and assembled new content for consumer applications. Performed Quality Assurance and Quality Control on team members’ work. Responsible for updating training materials. Assisted others with arising daily issues. Reported daily and weekly accomplishments to leadership. Analyzed, validated, enhanced data content, and assembled new content for consumer applications. Performed Quality Assurance and Quality Control on team members’ work. Responsible for updating training materials. Assisted others with arising daily issues. Reported daily and weekly accomplishments to leadership.

Process Management

• Apr 2016 - Aug 2016

● Identified, coordinated solutions, and applied root cause analysis to improve existing processes. ● Defined training and communication needs for process improvements resulting from policy and procedure changes. ● Performed Risk analysis and produced evidence for control testing. ● Problem solved with a team in preparation for audits and compliance reviews. ● Reviewed business quality results while prioritizing key business initiatives. ● Assisted Business Analyst in implementing business change requests from various departments. ● Created a presentation proposing more cost-efficient enterprise content management software solutions. Show less

Senior Bilingual Customer Support Specialist I

• Aug 2013 - Apr 2016

● Assisted both Spanish and English-speaking customers facing financial hardships through the restructuring of loans, loan settlements and payment arrangements. ● Worked closely with customers to determine the best solution to their individual economic needs. ● Developed excellent negotiation skills needed to secure the interests of both the bank and card members when offering a payment solution. ● Maintained an excellent record of handling extremely sensitive personal information. Acted as a live translator between Spanish-speaking customers and other bank departments. ● Provided assistance in the form of advice and facilitated PowerPoint presentations to team members. Led team-based effort to secure canned food for underprivileged individuals. ● Collaborated with other lines of business in providing resolutions to customers. ● Recognized by management for productivity, regulatory compliance and achieved high performance ratings on a consistent basis. Show less

Geographic Information Systems (GIS) Intern

• Oct 2014 - Nov 2015

● Created geodatabases and edited infrastructure layers to deliver information requested by third party agencies under the Open Records Law. ● Collaborated with Engineers, Geographers, and inspectors on a daily basis to ensure proper documentation of field-gathered data. ● Edited and analyzed as-built maps related to constructed, archived and proposed city wastewater projects. ● Tutored high school intern regarding proper GIS techniques and procedures needed to perform effective GIS analysis of wastewater infrastructure. ● Constructed maps for presentation and GIS analysis. ● Created a comprehensive Bexar County school layer to be used by the aquifer protection department. ● Worked the life cycle of city infrastructure projects in GIS using both engineering construction plans and as-built maps. ● Performed management and analysis of water/waste water infrastructure. ● Worked with models, interoperability tool-sets and web mapping. Daily use of SQL queries to locate relevant assets and edit required attributes. Show less

Water Policy Intern

• Jun 2012 - Aug 2012

● Took leadership role in the Austin Beyond Coal campaign. Familiarized myself with policies intended to address current and future water deficits. ● Increased membership and event turnouts via effective advertising. ● Administered and collected funds for regional Water Symposium featuring government utility companies. ● Published conservation-related articles in the Texas Green Report. Participated and provided input in mayor Annise Parker’s Water Conservation Task Force (Houston, TX). ● Updated the organization’s member database (HELEN) on a regular basis. Canvassed for public support of the Austin Beyond Coal Campaign. Show less

Work Study Student

• Feb 2009 - Apr 2009

● Assisted students (both on the phone and walk-ins) with questions regarding the University's History department. ● Ran errands for professors that consisted in copying class materials and test reproduction. Helped with general administrative and accounting duties. ● Assisted students (both on the phone and walk-ins) with questions regarding the University's History department. ● Ran errands for professors that consisted in copying class materials and test reproduction. Helped with general administrative and accounting duties.