Experience

Forager

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operations Coordinator

  • Aug 2020 - Present



Self-employed

• Freelance Writer

  • Jan 2011 - Present



Echo Global Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Solutions Analyst

  • Mar 2016 - Mar 2020

• Account Executive

  • Nov 2014 - Mar 2016



Mitsui OSK Lines

• Sales Support Analyst

  • Nov 2013 - Nov 2014

  Obtain quotes for existing and potential customers for a wide array of international trade lanes; amend contracts based on customer needs; create/re-new contracts for customers; address booking issues; maintain steady relationship with clients through constant, reliable communication; create weekly reports for high-profile customers that depict performance figures and concerns; engage in weekly meetings with customers to discuss various topics

• Equipment Analyst

  • Mar 2013 - Nov 2013

  Address aging issues concerning containers/chassis and devise cost-effective plans to minimize high figuresFormulate container projections based on the demand of vessel lifts in west coast terminalsRe-position equipment accordingly across the United States taking into account surpluses/deficits

• Intermodal Coordinator

  • Oct 2011 - Mar 2013

  Managed the flow of import/export containers in U.S. territories to ensure timely deliveriesCreated customer-specific reports which depicted up-to-date activity, resulting in clearnessCommunicated with ports, terminals, and railroad companies to rectify logistics-related issues



ReSource Point of Sale, LLC

• Logistics Liaison

  • May 2011 - Sep 2011

  Managed the flow of goods and services between vendors and customersInteracted directly with vendors and customers to ensure client satisfactionProcessed daily operations in web-based business software suite, NetsuiteScheduled pick-ups, ordered call tags, accepted daily shipmentsExpedited purchase orders, processed return authorizations, oversaw sales ordersManaged company's inventory, including defective items for which cases were created and processedHands-on experience in an abundance of hardware products: terminals, computers, printers, scannersConducted general clerical duties such as filing, organizing, scheduling, copying, printing, faxing



Lakeshore Athletic Club

• Wellness and Fitness Services
• 1 - 100 Employee

• Front Desk Supervisor

  • May 2009 - May 2011

  Accurately processed cash, credit, and check payments for members, guests, and staff.Proficiently responded to queries from members and staff regarding but not limited to: account inquiries, cancellation or addition of classes, complaints regarding facility, event planning, health-basedTrained and supervised new employees; oversaw employees' efficiencyHosted club tours to potential members; participated in several health fairs where heath-related knowledge was dispersed to crowdActivated and deactivated alarm system; opened and closed the facilityAssisted members on fitness floors with regards to physical needs



Sports Zone

• Operations Manager/Youth Soccer Coach

  • Oct 2007 - Aug 2008

  Oversaw various components of recreational facility (food, recreation, fitness) to ensure a welcoming and safe environmentSurveyed adult and youth soccer games to prevent hostile escalationsUsed judgment to decide whether or not to dispatch law enforcement when necessaryData entry, telemarketing, direct customer serviceParticipated in various fairs where facility-based programs were promoted (soccer, fitness, event planning)Trained incoming employees (administrative) and oversaw their efficiency