Experience

Unifimoney

• United States
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Nov 2022 - Present

  San Francisco, California, United States



Intuit

• United States
• Software Development
• 700 & Above Employee

• Money Operations Servicing and Collections Specialist

  • Jun 2021 - Aug 2022

  San Francisco Bay Area • Manage our third party loan servicer vendor • Help scale our new products by onboarding in new lending technology • Optimize servicing and collections processes to scale in the upcoming future

• Operations Analyst III

  • Mar 2021 - Jun 2021

  San Francisco Bay Area • Formulate processes to service PPP loan high level issues derived from complaints, trends or new corner cases • Manage complaints resolution and reporting from 3rd party servicer to investors and compliance management • Help manage RTB of our Term Loan lending program, PPP program



Block

• United States
• Financial Services
• 700 & Above Employee

• Law Enforcement and Civil Response Analyst

  • Jun 2020 - Sep 2020

  San Francisco Bay Area • Audit risk and compliance on escalations by the customer operations team via Salesforce • Inspected and reviewed all complaints and disputes by leveraging FDIC regulations and Square internal guidelines to assign a level of risk for legal counsel review



Aura

• United States
• Financial Services
• 1 - 100 Employee

• Partner Operations Senior Associate

  • Mar 2019 - Apr 2020

  San Francisco Bay Area • Designed new partnership approval process that included extensive due diligence, risk mitigations via extensive background checks on directorship, and company financial audits which improved the approval process by 50% • Coordinated the on-boarding process of new partnerships which included: licensing of new retail stores, communicating with our field team to coordinate in-store training of our program, organizing logistics of materials needed for launches as well as inputting new user… Show more • Designed new partnership approval process that included extensive due diligence, risk mitigations via extensive background checks on directorship, and company financial audits which improved the approval process by 50% • Coordinated the on-boarding process of new partnerships which included: licensing of new retail stores, communicating with our field team to coordinate in-store training of our program, organizing logistics of materials needed for launches as well as inputting new user information data onto our system databases and internal directories to ensure a seamless launch • Worked cross functionally with field agents, partner managers, finance, product development, marketing and design teams on a daily basis to guarantee a seamless on-boarding of our product with our new partnerships

• Customer Experience Quality Assurance Team Lead

  • Jun 2018 - Mar 2019

  San Francisco Bay Area • Managed a team of 10 people across 3 countries and collaborated with different groups in operations to implement policy and protocol changes for our customer support service program

• Customer Experience Quality Assurance Associate

  • Jun 2017 - Jun 2018

  San Francisco Bay Area Monitored agent and customer interactions to secure policy and compliance adherence

• Customer Success Associate

  • Jan 2017 - Jun 2017

  San Francisco Bay Area • Help guide new clients through the loan application and troubleshoot all issues while constantly surpassed KPIs and team metric goals throughout the entire call center base



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Uber Partner

  • Oct 2016 - Jan 2017

  San Francisco Bay Area



NUEVE

• Mexico
• Spectator Sports
• 1 - 100 Employee

• General Manager

  • Mar 2013 - Oct 2016

  San Bruno, California, United States • Managed and trained staff on all restaurant protocols (menu, sale techniques, POS system, safety and regulation and customer satisfaction • Raised productivity and sales quotas by up selling and teaching others various methods, thus resulting in the restaurant remaining in the top 3 restaurants to visit around SFO Managed and trained staff on all restaurant protocols (menu, sale techniques, POS system, safety and regulation and customer satisfaction  Raised productivity and sales… Show more • Managed and trained staff on all restaurant protocols (menu, sale techniques, POS system, safety and regulation and customer satisfaction • Raised productivity and sales quotas by up selling and teaching others various methods, thus resulting in the restaurant remaining in the top 3 restaurants to visit around SFO Managed and trained staff on all restaurant protocols (menu, sale techniques, POS system, safety and regulation and customer satisfaction  Raised productivity and sales quotas by up selling and teaching others various methods, thus resulting in the restaurant remaining in the top 3 restaurants to visit around SFO Show less



La Perfumerie

• United States
• Retail
• 1 - 100 Employee

• General Manager

  • Sep 2010 - Sep 2013

  San Bruno, California, United States • Completed all inventories of merchandise on a biannually basis • In charge of daily opening and closing, staffing, ordering new product, coordinating with vendors