Learning and Development Manager

• Mar 2022 - Present

Learning and Development Manager

• Feb 2021 - Jan 2022

• Create and implement the department business strategy, including hierarchy, KPIs and, hiring plans• Responsible for Instructors’ Acquisition process from running the demo, signing the agreement, assigning instructors to scheduled workshops, until the TOT program implementation• Plan and implement our learning solutions and offerings (eLearning, ILT, VILT, Instructional Videos) • Looking for the latest learning methodologies, and market trends to set new strategies and potential partnerships for the company expansion• Manage the Instructional Videos development process with customers, media team, SMEs, and Instructional designers• Create Powerful Standard Operating Procedures (SOPs) with clear SLAs to ensure a smooth workflow and completion of new and/or current process/changes as per business needs with all departments • Create and build our library of the Off-Shelf & Customized Training Curricula & Design the training portfolio (workshops and certifications)

Senior Training Analyst

• Sep 2020 - Feb 2021

Instructioneal Design Responsabilities: • Design training programs for customers and internal Sales and support organizations• Develop e-learning, training programs, facilitator and participants’ guide, activities, and simulations• Create supporting material/media (audio, video, simulations, role-plays, games, etc.)• Connect with Subject Matter Experts to identify training needs and resources • Provide metric analysis and reporting on training readiness, and effectiveness• Design gamified learning and microlearning-based trainingLearning & Development Responsabilities:• Design, develop and coordinate a full-fledged onboarding program (Globally and locally)• Coordinate the orientation process of new employees and relevant arrangements• Design a competency framework for different levels across the organization • Design and implement performance Management System manually to RSA local business units• Identify training needs for internal capability staff

Senior Training Analyst – Instructional Designer

• Jul 2018 - Sep 2020

• Design and develop training material kit including measurable learning objectives, scenarios, simulations, audio scripts, educational videos, progress checks, reference glossaries, and knowledge assessments.., etc • Partner with Subject Matter expert to identify training needs and resources• Conduct stakeholder and SME interviews and business analysis to determine, recommend, and document project instructional standards, learner engagement strategies, and evaluation plans.• Provide metric analysis and reporting on training readiness and effectiveness• Design gamified learning and microlearning-based training• Design a full fledged onboarding program• Coordinate the orientation process of new employees and relevant arrangements

Learning and Development Consultant

• Oct 2015 - Jul 2018

• Design the learning journey including mapping competencies with outlines, selecting the learning tools, assessment tools, and experiential activities, simulations, and E-Learning solutions • Design Talent Development plans and L&D strategies for customers• Provide metric analysis and reporting on training effectiveness according to Kirkpatrick's Four-Level Training Evaluation Model • Design & develop training courses' full kit includes Course Outline, Course Presentations, Course Activities, Course's Manuals: Trainer's Manual, Participants' Manual, Activities Manual • Design team-building activities that satisfy and meet the client’s objectives• Write well-structured, formatted, and customized technical proposals for training tenders and Corporates training plans

Business Development Manager

• Jan 2012 - Jul 2015

• Conduct comprehensive market analysis including competitors' analysis, SWOT analysis• Develop Marketing and Sales plans to achieve the assigned target and to increase awareness• Organizing and coordinating the participation in exhibitions, Fairs, Seminars, Workshops• Grow and manage a lead (Individuals/ Corporate) pipeline of active prospects and identifies opportunities through a consultative selling approach • Conduct comprehensive market analysis including competitors' analysis, SWOT analysis• Develop Marketing and Sales plans to achieve the assigned target and to increase awareness• Organizing and coordinating the participation in exhibitions, Fairs, Seminars, Workshops• Grow and manage a lead (Individuals/ Corporate) pipeline of active prospects and identifies opportunities through a consultative selling approach

Enterprise Account Manager

• Jan 2007 - Dec 2011

• Build relationships with existing clients to transform them into key strategic accounts• Generate new business with accounts in different industries and regions • Manage a large client portfolio including large accounts and SMEs • Manage sales pipeline and forecast future business results• Prepare customer presentations, product demonstrations, and proposals and negotiate contracts• Assist our prospective clients in their preparation of training plans and training assessments for their employees if needed.• Manage client relationships, including making telephone and face-to-face sales calls to current clients on a timely basis to uncover opportunities and advance the sales process.• Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service