Market Research Senior Specialist

• Mar 2023 - Present

Market Research Specialist

• Mar 2021 - Mar 2023

1. Conducting real estate market research.2. Identifying the target market.3. Collecting and studying information about competitors.4. Collecting exhaustive and up-to-date data on the real estate market changes and trends.5. Converting this data into functional and accessible information that can help in understanding the changes in the market as a whole, current demand, pricing, and current real-estate marketing trends, as well as giving the client more insights.6. Investigating market activity.7. Analyzing published data and statistics.8. Investigating market activity.9. An ability to handle data to work in quantitative research.10. Accurate and clear written skills when producing questionnaires and reports.11. Methodical and well organized.12. Commercial awareness for work with corporate clients. Show less

Administrative Assistant

• Nov 2019 - Mar 2021

1. Handling calendar and meeting requests2. Manage staff appointments3. Arranging appointments and booking meeting rooms.4. Organizing travel and accommodation for Team5. Business trips coordination 6. Preparing meeting agenda & minutes of meeting7. Copywriting 8. Translation9. Write letters and emails on behalf of other office staff10. Maintain computer and manual filing systems11. Coordinate office procedures12. Headhunting & recruitment13. Preparation of regularly scheduled reports (Project Delivery Schedule- Payment Schedule-Due Update)14. Follow up with the team members regarding deadlines15. Preparing reports (hard copy) for delivery16. Account Payables and receivables follow up17. Finalizing soft copy reports18. Finalizing hard copy reports19. Maintaining records and Archiving20. Carry out administrative duties such as filing, typing, copying, scanning21. Order and manage stationery need and office supplies22. Financial Department communication23. IT communication24. HR communications25. Marketing Department communication26. Monitor invoices and Transportation fees Show less

Team Supervisor and Senior financial consultant

• Dec 2017 - Mar 2019

*Supports team manager and performs management duties when the manager is absent or out of office. *Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on orders where necessary. *Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. *Assists management with hiring processes and new team member training Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance Communicates deadlines and sales goals to team members. *Develops strategies to promote team member adherence to company regulations and performance goals. *Conducts team meetings to update members on best practices and continuing expectations. *Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. *Ensures company brand materials and physical working spaces meet and exceed company presentation standards. *Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints. Show less

Financial Specialist and Telesales Representative.

• Dec 2016 - Dec 2017

a consultant for banking products - Personal loans. - Corporate loans and facilities. - Credit-letter of guarantee. - Credit cards. - I score credit repair. a consultant for banking products - Personal loans. - Corporate loans and facilities. - Credit-letter of guarantee. - Credit cards. - I score credit repair.

International Account Advisor

• Dec 2014 - Oct 2016

Du account • Handling UAE customers' inquiries professionally and accurately. • Resolve customers' complaints and concerns ensuring achieve customer satisfaction. • Maintain the relation with the end-user using the customer care skills to optimize the opportunity of making customers for life. • Complete all necessary documentation related to the project operations. • Alert the Supervisor for issues that require escalation for complete resolution. • Enter customer data into the call center database using international Data entry standards. • Participate in individual and team training/ meetings in order to ensure that knowledge is up-to-date. • Making customers and their needs a primary focus of one’s actions. • Managing the relationship between customers and Du. Show less

Customer Service Representative

• Jul 2013 - Dec 2014

• Handling Egypt customers' inquiries professionally and accurately. • Resolve customers' complaints and concerns ensuring achieve customer satisfaction. • Maintain the relation with the end-user using the customer care skills to optimize the opportunity of making customers for life. • Complete all necessary documentation related to the project operations. • Alert the Supervisor for issues that require escalation for complete resolution. • Enter customer data into the call center database using international Data entry standards. • Participate in individual and team training/ meetings in order to ensure that knowledge is up-to-date. • Making customers and their needs a primary focus of one’s actions. • Managing the relationship between customers and Orange DSL. Show less

Account Advisor

• Oct 2010 - Sep 2012

HSBC "Corporate Division" Telemarketing and pre-sales for banking products Services, Facilities, and Insurance HSBC "Corporate Division" Telemarketing and pre-sales for banking products Services, Facilities, and Insurance

Financial Trainee

• Dec 2010 - Apr 2011

Credit Department Credit Department