Experience

Angazny

• Egypt
• Warehousing
• 1 - 100 Employee

• Act as an Operation Team Lead

  • May 2022 - Present

  1- Contact all the vendors and respond any inquires for them2- Ensure compliance with company policies and processes3- Guide the operation team to solve any problem stands in the delivery cycle4- Detects the relevant orders on the system, follows up missing/over payment status.5- Communicate with Operation Manager the Solutions for the obstacles that can be exists for the Operation Team.6- Analysis the reasons for the undelivered orders.7- Providing feedback on the efficiency of the shipping companies performance.8- Present all updates to Exec. Management periodically to conclude needed actions Show less

• Customer Operation Specialist

  • Dec 2021 - May 2022

  1- Responsible for managing customer purchase orders2- Resolving any shipping issues with customer and courier3- Deal directly with the operation team leader to maintain the operation cycle on the right track.4- Follow with the shipping company any obstacles can stand on delivering the orders.5- optimize and coordinate full order cycle6- Communicating with Vendors, Affiliates to solve any problem in timely manner.7- Acknowledging and resolving end-user’s (Customers) complaints8- Providing feedback on the efficiency of the shipping companies performance. Show less