Heba Al Gamal

Chief Operating Officer - Corporate at Sarwa Life
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Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Cairo, Egypt, EG
Languages
  • English Professional working proficiency
  • French Professional working proficiency
  • Arabic Native or bilingual proficiency

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Experience

    • Egypt
    • Insurance
    • 1 - 100 Employee
    • Chief Operating Officer - Corporate
      • Jan 2023 - Present

    • Germany
    • Insurance
    • 700 & Above Employee
    • Life Underwriter MENA region
      • Apr 2018 - Feb 2023

      ● Responsible for day-to-day handling of underwriting & claim referrals. ● Evaluation of large and complex life and living benefits. ● Evaluation of claims within the personal claim authority by using detailed knowledge. Support client company with claim investigations. ● Prepare high quality risk assessment decisions within personal underwriting authority, by using detailed knowledge of all risk factors impacting the acceptability. ● Support assessment of underwriting and claim outside personal risk authority. ● Set out risk assessment recommendations for consideration by appropriately authorized colleagues. ● Implement and improve risk management processes and standards, promote new concepts and international best practices. ● Contribute to projects and research related to risk management. ● Provide support in organizing and conducting underwriting and claim audits, trainings, workshops, and seminars. Show less

  • QNB Al Ahli Life
    • Cairo Governorate, Egypt
    • Underwriting Manager
      • Oct 2016 - Apr 2018

      ● Managing the underwriting department ● Creating department vision and mission in accordance with company objectives ● Setting department's major objectives , KPIs, procedures, and processes. ● Developing reports for departmental performance monitoring ● Collaborating with other departments to enhance underwriting processes ● Mentoring and training current and new staff members ● Ensuring the reinsurance underwriting guidelines are strictly followed ● Managing performance appraisal and assessment of employees ● Performing regular internal audit processes ● Creating technical underwriting training modules for new joiners ● Enhancing training modules for underwriting employees Show less

    • Egypt
    • Insurance
    • 300 - 400 Employee
    • Underwriting Manager
      • Jul 2014 - Sep 2016

      ● Managing the underwriting department ● Creating department vision and mission in accordance with company objectives. ● Setting department's major objectives, KPIs, procedures, and processes. ● Developing reports for departmental performance monitoring. ● Collaborating with other departments to enhance underwriting processes. ● Following and implanting the most updated international underwriting tools, like automated underwriting. ● Analysing the departments SWOT on regular basis and taking necessary initiatives to improve. ● Mentoring team members and new joiners. ● Working closely with claims department to identify gaps in the underwriting process. ● Creating technical underwriting training modules for new joiners ● Establishing and expanding medical providers network Show less

    • Senior Supervisor of Underwriting and Claims
      • Jul 2007 - Jul 2014

      ● Supporting the individual and group life underwriting and claims ● Supporting the individual and group life underwriting and claims

Education

  • Cairo University
    Master of Business Administration (MBA), Business management
    2010 - 2012
  • Cairo University
    Bachelor of Science (BSc), Pharmacy
    1996 - 2001

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