Experience

NILE.COM

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Professional Services Officer & Direct Supervisor For Customer Services Department

  • May 2009 - Present

  • Responsible for gathering project’s data & making analysis sheets and all required report for all customers and engineers and our projects • Gather and analysis all External & Internal tasks for all technical department’s engineers ( outside’s visits & Internal time sheets) , and making charts with each engineer’s working and wasted hour’s in specific periods. • Responsible for gathering all data about all Microsoft & IBM Training and Exams and make all the required analysis and related reports & following up with teams for doing they planned plan in its time. • Responsible for all technical departments internal issues ( missions, Visit Report sheets , DVD’s Sources & tools) • Reviewing all Customer Services work and give advices when needed to make work goes smother • Do all customers’ services work as a replacement when needed. • Doing All related filling and documentation work . * Following up any pending tasks in the technical department • Finally doing all it needs to make technical department’s work goes smoothly and in a good way Show less



6 of October School

• Computer Teacher

  • Sep 2006 - May 2007

  teaching for grads 4 ,5 and 6 teaching for grads 4 ,5 and 6



NILE.COM

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Services Coordinator

  • Sep 2003 - Sep 2006



Ali Elsawy accountant office

• Accountat & Auditor

  • Sep 2000 - Sep 2003

   Preparing general ledger ,assistant journal ,general journal.  Preparing trial balance to insure the accuracy of accounts balances.  Preparing final statements and adjusting entries .  Auditing all customer's accounts  Preparing general ledger ,assistant journal ,general journal.  Preparing trial balance to insure the accuracy of accounts balances.  Preparing final statements and adjusting entries .  Auditing all customer's accounts