Experience

No to Violence
• Australia
• Non-profit Organizations
• 1 - 100 Employee
• FV Counsellor

  • Feb 2023 - Present


Federation University Australia

• Australia
• Higher Education
• 700 & Above Employee

• Student Experience Officer

  • Jan 2022 - Feb 2023

  • Provide personalised student consultations across all aspects of the student life cycle, such as student inquiries, study pathways, and program enrolment, progression, and completion• Provide sound and timely advice and support to students, staff, and other stakeholders with excellence in process and judgement and adherence to compliance requirements• Perform administrative duties, such as processing enrolment requests, transfer of teaching locations, and requesting leave and/or withdrawing from studies with a focus on operational excellence• Consult with schools and departments regarding complex issues, disputes, and discrepancies• Ensure all relevant information, advice, and decisions are recorded and kept within the appropriate systems in accordance with best practice guidelines, policy, procedure, and protocols• Collaborate with schools and academic staff regarding student matters, credit, program changes and updates while ensuring student services and engagement functions are delivered in a seamless and effective manner• Review and update student plans according to accreditation requirements• Assist students with enrolment, progression, timetable clashes, CoE extensions• Collate and process credit applications, enrolment amendments, leave/withdrawal from studies, teaching location transfers, and academic plan change applications• Maintain service standards, including those pertaining to privacy, confidentiality, and procedures for issue resolution• Keep abreast of new information to maintain consistent service delivery• Provide feedback and suggestions about improvement of services relating to service practices, quality assurance, and customer service excellence • Contribute and participate in activities to ensure a positive workplace culture• Maintain open and effective channels of communication with staff, clients, and other stakeholders to support and facilitate effective service delivery Show less

• Food Relief and Nutrition Project Officer

  • Oct 2021 - Jan 2022

  • Demonstrated administrative skills, including the ability to maintain efficient and effective record-keeping and filing systems and databases by storing important data on a weekly basis, such as pantry invoices, project budget and expenditure, weekly pantry attendance (including campus and students’ IDs) to report to the government, photos of leftover pantry items, lists of pantry items to purchase, and PowerPoint presentation slides for the nutrition webinars in a secure, confidential database accessed only by NourishU team members• Demonstrated word processing and Microsoft Office skills, in particular MS Word, Excel, PowerPoint, and e-mail, by using excel sheets to enter budget expenditure, using MS Word to write meeting minutes, PowerPoint to prepare presentations for meetings with Government officials to report on project outcomes and achievements, and e-mail to promptly and efficiently communicate, liaise, and coordinate project duties and tasks with internal and external stakeholders under deadlines• Demonstrated problem solving, time management and organisation skills, including the ability to prioritise workloads and meet deadlines while paying attention to detail by successfully achieving the project’s aims and tasks on time, prioritising tasks based on level of urgency and importance, and recording and storing critical project data in an organised manner while paying attention to small details, such as the way the pantry is presented on shelves and tables to look pleasing to the eyes and increase customer demand and enhance satisfaction Show less

• Food Relief and Nutrition Project Officer

  • Oct 2021 - Jan 2022

  • Demonstrated communication and interpersonal skills, including the capacity to work collaboratively with a range of stakeholders by promoting weekly food pantries at Mt Helen and Churchill campuses by email and through social media in collaboration with the international student support office and ordering pantry items based on international students’ feedback and suggestions to ensure quality customer satisfaction• Demonstrated an ability to work independently by promptly responding to emails, organising, and chairing online, fortnightly team meetings, and running weekly food pantries at Mt Helen campus, as well as two pantries at the Australian Catholic University (ACU) campus• Demonstrated an ability to work as a contributing member of a team by taking minutes, discussing NourishU project updates, and brainstorming ideas for future events in team meetings that included my direct supervisor, a staff member from the careers office at Federation University, and a chaplain from ACU campus• Demonstrated a capacity to work in a collegiate manner with other staff in the workplace and across campuses by liaising and coordinating the promotion of various events, such as the weekly food pantry, nutrition webinars, and cooking workshops with internal stakeholders across campuses, including a staff member from SMB campus, staff members from the international student support and student engagement offices at Mt Helen campus, and with external stakeholders, including Ginkgo filming productions and Tim Bone, winner of Master Chef Australia in 2019 Show less



Berry Street

• United States
• Home Health Care Services
• 1 - 100 Employee

• Social Worker

  • Jun 2021 - Dec 2021

  • Completed training modules on drug and alcohol addiction and anti-discrimination organisation legislations, diversity, staff code of conduct, and rights of individuals identifying as LGBTIQA+• Demonstrated knowledge of the Best Practice Principles by reading legislations such as the Children, Youth and Families Act 2005 and the Family Violence Protection Act 2008 and understanding its relation to clients from diverse backgrounds, including First Nations Young People• Demonstrated an understanding of the Family Violence Sectors by reading the MARAM framework and the findings of the Royal Commission into Family Violence and how it impacts young people from culturally and linguistically diverse backgrounds, including those with a disability, First Nations Young People, those from diverse faiths, and those identifying as LGBTIQA+• Demonstrated experience and understanding of the criminal justice system by working with children and young people mandated by the child protection (CP) system who have experienced various forms of trauma, including domestic violence, family breakdowns, abuse, and homelessness • Participated in live, online trainings organised by the Domestic Violence Resource Centre Victoria covering comprehensive family violence risk assessments and immediate safety planning• Demonstrated experience in case management, assessment, care planning and service delivery through intake and follow-up phone calls and face-to-face meetings• Demonstrated knowledge and application of appropriate behaviours and communication skills when engaging with children, young people, and their carers, including those with a disability and those from culturally and/or linguistically diverse backgrounds• Demonstrated knowledge and application of Berry Street’s child safety standards by maintaining children’s, young people’s, and their carers’ confidentiality Show less

• Social Worker

  • Jun 2021 - Dec 2021

  • Implemented counselling techniques, such as solution-focused strategies and psychoeducation to help re-establish family links and empower clients who are either homeless or at risk of homelessness with the skills to live independently• Complied with Berry Street’s values, code of conduct, policies and procedures, and relevant government legislation and standards, where relevant, by undertaking training pertaining to Occupational Health and Safety, Privacy and Equal Opportunity, and reading legislations pertaining to child safety policy, such as the Child Wellbeing and Safety Act 2005 and the Commission for Children and Young People Act 2012• Cooperated with other team members to ensure the safety, protection and well-being of children who came into association with Berry Street by discussing client cases over the phone instead of sending emails or messages on teams and zoom and keeping clients’ information confidential• Ensured appropriate use of Berry Street’s resources by not exceeding the budget when purchasing gift vouchers for clients, prioritising the allocation of budget according to the clients’ situations and needs, using the organisation’s vehicles only for work purposes while recording the distance and date it has been driven, and using the office space only when necessary during COVID-19 Show less

• Social Worker

  • Jun 2021 - Dec 2021

  • Demonstrated experience in achieving positive outcomes by participating in family-mediation sessions between young people and their parents to identify and respond to their needs through counselling techniques, such as motivational therapy and cognitive behavioural therapy (CBT)• Demonstrated capacity to engage clients in service provisions and identify and manage risks while driving them from and to appointments with counsellors and GPs by applying negotiation skills• Maintained a client case load by developing and maintaining trust and rapport with children, young people, and their parents/carers• Followed up on actions, maintaining appropriate files and records, and handing them over to the appropriate Berry Street staff member to facilitate good case coordination and accountability• Maintained and storing accurate and objective case notes after every client contact• Demonstrated knowledge of trauma-informed practice (TIP) by working with clients and their carers who have been through different forms of trauma in a safe environment that acknowledges their strengths and assets• Worked with clients and their carers to enhance their personal, social, relationship, and economic skills through advocacy, mediation sessions, and weekly catch-up conversations to discuss and tackle any issues of concern• Provided individualised support by connecting and referring young people and their carers to a range of services, such as accommodation, vaccination hubs, creating new bank accounts, material aid, such as food, and accessing Centrelink services • Provided case management to clients who had been facing homelessness and had been couch surfing due to issues, such as domestic violence and diagnosed mental and physical disabilities and assessing their eligibility for secure, affordable, and long-term housing options Show less



Federation University, Student Senate

• Online/Long Distance Student Senate Representative

  • Mar 2020 - Dec 2021

  • Wrote a letter to the Vice Chancellor advocating for fee reduction for international students• Assisted in creating questions for a survey to be circulated among students to explore ways through which the university can further support students financially• Helped in writing the content for a petition to be attached to the survey• Promoted university services, programs, events, and new policies during COVID-19 by creating and sharing posts to the relevant Facebook pages and twitter page• Participated in a plagiarism hearing by the Academic Discipline Committee, where I was one of the members, asked questions and helped come up with a decision• Attended monthly student senate meetings, vote on new proposals, and share my ideas on new updates• Wrote a monthly report after every student senate meeting by filling a template with any issues students bring and any updates the senate executive committee needs to know as well as any proposals or recommendations, I have in mind• Passed on a proposal to renovate the prayer areas at Mt Helen campus in addition to creating an advisory group, which has been voted for by most of the members• Launched the multi-faith advisory group, advertised it through the university’s main portal, received ten applicants, and chaired two online meetings in a safe, welcoming, and inclusive environment• Helped the university decide on a more flexible grading system for semester one due to COVID-19, such as removing results from GPA, by sharing my thoughts on student senate Microsoft teams • Participated in a 3-day retreat organised for the senate members, covering topics such as cultural diversity, university budgets and student fees, and successfully applying for jobs• Wrote a monthly report after every student senate meeting by filling a template with any issues students bring and any updates the senate executive committee needs to know as well as any proposals or recommendations, I had in mind Show less

• Online/Long Distance Student Senate Representative

  • Mar 2020 - Dec 2021

  • Passed on a proposal to renovate the prayer areas at Mt Helen campus in addition to creating an advisory group, which has been voted for by most of the members• Workshoped my proposal with the senate executive committee in late June/early July• Helped the university decide on a more flexible grading system for semester one due to COVID-19, such as removing results from GPA, by sharing my thoughts on student senate Microsoft teams • Co-chaired an online forum for local and international postgraduate students to share any concerns or feedback about their courses anonymously Show less

• Peer Mentor

  • Jan 2021 - Aug 2021

  • Demonstrated experience in leading, coaching and developing young people to reach their potential by coordinating the provision and management of study support using appropriate technology to assist new international students in their transition to university• Demonstrated experience in working with culturally and linguistically different communities by offering tips based on my experience as an international student to prospective international students through the provision of information, consultation, and referral• Demonstrated experience in case management by providing services that respond to the individual needs of international students• Demonstrated experience in developing partnerships with internal stakeholders by consulting with other peer mentors and with my supervisors about issues facing international students and ways to enhance their participation• Contributed to the university’s culture by being a positive role model and providing student centred services that are outcomes focused and characterised by high quality• Demonstrated knowledge and application of the equal opportunity and anti-discrimination legislation in my professional dealings with my mentees, regardless of their protected characteristics• Clearly communicated available services and programmes on and off campus to incoming international students in face-to-face and online meetings• Demonstrated record-keeping skills by maintaining a record of challenges and/or any updates that arose in a weekly report• Assisted in the orientation of prospective international students, including those with disabilities, in their transition to university by coordinating the provision and management of study support using appropriate technology• Offered tips based on my experience as an international student to prospective international students, including those with a disability, through the provision of information, consultation, and referral Show less

• Peer Mentor

  • Jan 2021 - Aug 2021

  • Provided professional case management services that respond to the individual needs of international students, including those with a disability• Consulted with other peer mentors and with my supervisors about issues facing international students, including issues facing students with a disability, and ways to enhance their participation• Contributed to the university’s culture by being a positive role model and providing student centred services that are outcomes focused and characterised by high quality• Demonstrated knowledge and application of the equal opportunity and anti-discrimination legislation in my professional dealings with my mentees, regardless of their protected characteristics• Clearly communicated available services and programmes on and off campus to incoming international students, including those with a disability, in face-to-face and online meetings• Kept record of challenges and/or any updates that arose in a weekly report Show less



Federation University Australia, Health and Wellbeing Unit

• Researcher

  • Aug 2020 - Dec 2020

  • Demonstrated experience in project coordination as well as the ability to work independently and in a team by working in a dedicated team consisting of three other members from diverse backgrounds on ways to enhance students’ voices, improve their learning experiences in higher education (HE) contexts, and develop the university’s mental health services• Demonstrated ability to effectively manage own workload by following the safety planning, risk management, task plans, and project deadlines diligently • Demonstrated an ability to understand the rights of students undertaking TAFE and HE studies in an academic setting and assess the complexity of issues faced, by conducting a literature review• Maintained accurate records and statistical data of literature review findings by categorising research findings according to themes and referencing each article along with its summary in a confidential, secure filing system accessed only by the research team members• Maintained professionalism and effective communication skills during online interviews, by carefully choosing questions that are relevant to the research topic, with four of the university’s major internal stakeholders, which included the Student Senate, the Diversity and Equity Office, the Industry Placement Program, and the Aboriginal Education Centre• Participated in weekly team meetings with my task supervisor and individual fortnightly supervisions with my liaison officer • Read regulations and policy documents on the university’s website• Undertook online training about ways to avoid conflict of interest when conducting ethical research with participants before gaining approval from the ethics committee• Liaised with and coordinating tasks between my placement colleague and I • Completed various activities and exercises before my supervision pertaining to funding, personal and professional critical reflections, and institutional policies Show less

• Researcher

  • Aug 2020 - Dec 2020

  • Analysed academic articles and documenting recommendations on ways the research findings can enhance service provisions and programs delivery for our diverse student cohorts to improve their academic experience, amplify their student voice and student engagement, and improve staff responses at an individual and systemic levels, as requested by my supervisor• Assisted university programs and services by providing professional advice based on recommendations gathered from the literature review to establish and maintain policies and practices inclusive of the needs of students from diverse backgrounds• Maintained minute note taking during meetings and interviews • Implemented anti-oppressive and empowerment frameworks when designing questionnaires for students based on their academic experiences• Upheld social work practice and values by considering ethical implications, like confidentiality, privacy, anonymity, and doing no harm when storing data and formulating questions• Demonstrated professional written communication by writing literature reviews about the transition needs of diverse student cohorts in Australian HE settings• Conducted research on methods for data collection, such as mixed methods approach (qualitative semi-structured 20-minute interviews and quantitative questionnaires), thematic analysis, top-down (deductive) versus bottom-up (inductive) approaches, and differences between methods, methodologies, frameworks, and epistemologies• Prepared a 15-minute presentation about my placement experience and learning outcomes Show less



EY

• Entertainment Providers
• 1 - 100 Employee

• Field Interviewer

  • Sep 2018 - Dec 2018

  Conducted fare compliance surveys on public trains and buses in different locations using a tablet in a team of EY Sweeney staff and Authorised Officers (AOs) Conducted fare compliance surveys on public trains and buses in different locations using a tablet in a team of EY Sweeney staff and Authorised Officers (AOs)



Latrobe Community Health Service

• Australia
• Hospitals and Health Care
• 300 - 400 Employee

• Alcohol and Other Drugs (AOD) Student Placement

  • Jul 2018 - Dec 2018

  Conducted phone assessments with clients Co-lead face-to-face assessments with other clinicians Shadowed several face-to-face counselling sessions Debriefed with clinicians what I learned by discussing with them my observations and what I would have done differently if I were the counselor Participated in a student clinic simulation, where I learned about the different services Latrobe offers to clients in case I needed to refer a client Attended an art therapy training in which I learned how to express my thoughts and feelings through art Wrote several case notes on the system Show less



Save the Children International

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Placement Student

  • Jun 2018 - Aug 2018

  Provided face-to-face counselling to clients living in Upper Egypt in hospitals and community centres Discussed with clients confidentiality and consent at the start of every session Listened empathetically and non-judgmentally to clients’ problems related to financial instability, parenting problems, and domestic violence Helped clients explore their issues and come up with their own solutions Provided psycho-education around the disadvantages of physical abuse in parenting Kept a daily logbook for further reflection and exploration with my supervisor Show less



Monash University

• Australia
• Higher Education
• 700 & Above Employee

• Central Resident Assistant for Inclusion, Diversity, and Wellbeing at MRS

  • Feb 2018 - Aug 2018

  Chaired monthly meetings to listen to members’ suggestions and comments regarding event management and planningCommunicated with other central resident assistants to organise eventsContacted guest speakers and organisation representatives to host our eventsCoordinated task responsibilities among resident assistants before events

• Resident Assistant for Inclusion, Diversity, and Wellbeing for Monash Residential Services (MRS)

  • Feb 2018 - May 2018

  Contacted residents by phone and email to schedule meetings in a timely mannerListened empathetically to residents’ feedback regarding the services they receive in their accommodationCommunicated residents’ opinions and suggestions to the senior resident assistant

• Student Ambassador at the Faculty of Education

  • 2017 - 2018

  Graduate Student Conference volunteer, June 19, 2017 and June 20, 2017Open Day volunteer, August 7, 2017

• White Ribbon Member

  • 2017 - 2018

  Helped organise the White Ribbon Night on campus to raise awareness about domestic violenceParticipated in the “activation” campaign held on Clayton and Caulfield campuses to encourage Monash community to read and sign oaths to prevent violenceEncouraged students and staff at Monash University to read and sign oaths to prevent violence by communicating the purpose of our “activation” campaign Communicated the importance of consent in intimate relationships by explaining to students FRIES acronym in an engaging mannerPromoted awareness about domestic violence by volunteering to be featured in a professional video to be circulated among Monash community stating statistics of domestic violence Show less

• Assistant at Monash Connect, Caulfield Campus

  • Jul 2017 - Sep 2017

  Issued IDs for studentsTook photos of students for their IDsEscorted them to the right podsAnswered their queriesGave them ticket numbers according to the type of their queryOrganised queuesUsed the system to call out their ticket number

• Call Center Agent , Monash Connect

  • May 2017 - Jul 2017

  Contacted Monash alumni to update their records on our systemCollected potential successful stories for marketing and promotional purposes



Anglicare Victoria

• Australia
• Individual and Family Services
• 700 & Above Employee

• Placement Student

  • Apr 2018 - Jun 2018

  Shadowed multiple phone intakes in the alcohol and other drugs (AOD) programme Read about different types of drugs and their impacts Observed the way the clinician listens empathetically to clients over the phone and the way she engages with clients Read self-completion and comprehensive assessment forms Shadowed multiple phone intakes in the alcohol and other drugs (AOD) programme Read about different types of drugs and their impacts Observed the way the clinician listens empathetically to clients over the phone and the way she engages with clients Read self-completion and comprehensive assessment forms



7 Cups

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Placement Student

  • Mar 2018 - Jun 2018

  Provided online counselling by chatting with clients on 7 Cups website Participated in an online training regarding effective listening skills Listened to clients’ problems empathetically related to problems, such as relationship problems, career problems, and loneliness Built rapport with clients by reflecting back what they said Provided online counselling by chatting with clients on 7 Cups website Participated in an online training regarding effective listening skills Listened to clients’ problems empathetically related to problems, such as relationship problems, career problems, and loneliness Built rapport with clients by reflecting back what they said



Commercial Credit Services

• Australia
• Financial Services
• 1 - 100 Employee

• Debt Collector

  • Dec 2017 - Jun 2018

  Calling customers over the phone to make them aware of or remind them of outstanding balances that need to be paid Listening empathetically to the reasons behind their default Communicating effectively to reach a resolution for the matter Coming up with solutions for payment, like paying in instalments over a year Calling customers over the phone to make them aware of or remind them of outstanding balances that need to be paid Listening empathetically to the reasons behind their default Communicating effectively to reach a resolution for the matter Coming up with solutions for payment, like paying in instalments over a year



Life Saving Victoria

• Australia
• Public Safety
• 100 - 200 Employee

• OWLE Instructor

  • 2017 - 2018

  • Implemented a healthy diet and remained active • Passed the endurance test by swimming in the beach in a limited time and running on the sand • Undertook a cardiopulmonary resuscitation (CPR) training • Delivered a presentation in an engaging and simple manner simulating teaching a group of school kids as part of a screening process • Participated in several shifts and explained ways to “Be Aware and Be Prepared” to different ages of school students ranging from year three to prep 2, such as demonstrating rescue techniques using a range of flotation aids Show less



Silver Communications

• United States
• Software Development

• Warehouse Assistant

  • May 2017 - Dec 2017

  Cleaning telephones efficiently and in a timely manner before wrapping and delivering them to our customers Cleaning telephones efficiently and in a timely manner before wrapping and delivering them to our customers



Private Residence

• United States

• Gardener

  • Nov 2017 - Nov 2017

  • Raking • Carrying firewood in a trailer • Throwing green waste in the MIT • Carrying old antiquities in a trailer • Weeding • Raking • Carrying firewood in a trailer • Throwing green waste in the MIT • Carrying old antiquities in a trailer • Weeding



Westgate Park

• United States
• Construction

• Gardener

  • Apr 2017 - Apr 2017

  • Weeding • General maintenance • Spreading mulch • Pruning • Planting • Carrying tree branches • Weeding • General maintenance • Spreading mulch • Pruning • Planting • Carrying tree branches

• Communications and Data Quality Officer, Save the Children International (SCI)

  • Apr 2016 - Apr 2017

  Conducted photography training to 20 staff in Upper Egypt office whereby they were further encouraged to explore their creativity Shot various videos of many children in their natural context for sponsorship marketing assets. Captured different photos of children according to Save the Children’s guidelines Edited videos using movie maker and Filmora while adding music and subtitles Provided tips and mentoring to the translator when translating correspondences between sponsors and children and vice versa Created and updated checklists for quality Revised and checked the quality of child-to-sponsor correspondences according to our privacy and child safeguarding policies and guidelines Translated and edited success stories, blogs, and case studies for marketing assets Submitted timely and accurate collection of marketing deliverables to our Global Sponsorship Operations team in Save the Children, US Coordinated communication, marketing deliverables, and trainings among all program staff in Upper Egypt office Worked closely with the Sponsorship Operations Manager to meet all sponsorship-related objectives as related to quality, authentic, accurate and timely sponsorship communications and child information in the country office Show less



UBER Egypt

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2016 - Apr 2016

  Handled riders’ feedback, questions, and concerns by email in a timely, efficient, and professional yet friendly manner Conducted investigations on drivers’ accounts to answer riders’ complaints Handled riders’ feedback, questions, and concerns by email in a timely, efficient, and professional yet friendly manner Conducted investigations on drivers’ accounts to answer riders’ complaints



Al Bashaer International School-American Division

• English Co-teacher, KG

  • Aug 2014 - Mar 2016

  Attended multiple workshops about skills in teaching, NileTESOL/AUC Conference Assisted class teacher in lesson planning, choosing weekly songs, and in teaching Communicated with parents via different channels to clarify matters and solve problems Delivered constructive feedback to students in Math and English Administered quarterly assessments to students to keep track of their progress Promoted positive relationships among students by solving problems that arise Show less



Berlitz

• Venezuela
• Primary and Secondary Education
• 300 - 400 Employee

• English Language Instructor

  • Jan 2014 - Jul 2014

  Taught students in information technology institute (ITI) English levels 1 and 2 without speaking a word in Arabic through creative ways like playing games, acting, drawing, and listening to English conversations Developed positive and professional relationships with my students Marked and assessed their levels of progress through weekly homework, and mid-level exams Corrected and provided written and verbal feedback for further improvements through homework, exams, and meetings Show less



The American University in Cairo

• Egypt
• Higher Education
• 200 - 300 Employee

• Arabic Assignments Editor for the “Caravan” Newspaper

  • Jan 2013 - Dec 2013

  Assigned reporters pitchesUpdated the excel sheet several times weekly to indicate which reporters submitted their pitches and stories on time and who did notTranslated English articles into ArabicEdited Arabic articlesCoordinated with editors and reporters their assignmentsAttended newsroom meetings several times a week

• Peer Mentor at the Counseling Center

  • Sep 2011 - Aug 2013

  Reported students who are on academic probation by taking notes during phone calls and informing their supervisor in weekly meetingsScheduled appointments for studentsAdvertised counseling center's events by hanging posters and flyersCompleted office work and filing tasks

• News Reporter for "The Independent" Newspaper

  • Jan 2011 - Dec 2012

  Covered news on campusInitiated news stories to be coveredFollowed the deadline for submitting articlesWon "Best Reporter" award

• Reporter for the “AUC Times” Magazine

  • Jan 2011 - Dec 2011

  Abided by the deadlinesCritiqued issuesBrainstormed topics to be coveredWrote two articles every issueWent to monthly meetings

• Assistant at the Performing and Visual Arts Department

  • Nov 2009 - Dec 2010

  Promoted PVA events in the new campus by distributing flyers and postersUshered events like plays, concerts and movies in the old and new campuses



Hindawi

• United Kingdom
• Book and Periodical Publishing
• 400 - 500 Employee

• Copy Editor

  • Jul 2013 - Oct 2013

  Edited scientific articles for grammar, syntax, punctuation, spelling, and style conformity Wrote authors’ biographies Edited scientific articles for grammar, syntax, punctuation, spelling, and style conformity Wrote authors’ biographies



Fortune Promo 7 Advertising Agency

• Summer Trainee in Strategic Department

  • Jun 2011 - Sep 2011

  Collected desk research on telecom advertising Presented my research results on PowerPoint Filled questionnaires by calling clients Described the main message and analyses of telecom ads in print, TV and radio Formed questions for questionnaires Collected desk research on telecom advertising Presented my research results on PowerPoint Filled questionnaires by calling clients Described the main message and analyses of telecom ads in print, TV and radio Formed questions for questionnaires



Shell Exploration Egypt

• Summer Trainee in Communications Department

  • Jul 2011 - Aug 2011

  Formulated a marketing campaign for 2011 to encourage young entrepreneurs to join Shell's programme: Intilaaqah Conducted a research about different entrepreneurship programmes by NGOs and corporations in Egypt and compared them to Intilaaqah Generated a research about the corporate social responsibility of three of Shell's petroleum competitors: ENI, BP, and BG Captured images in a negotiation skills session and wrote an article about it Took photos in Shell's Lubricant Plant and typed a report about it Researched about, modified, organised and combined the information of Shell's stakeholders into one excel sheet Called stakeholders to update Shell's chart Show less



HSBC Private Bank

• Financial Services
• 1 - 100 Employee

• Summer Trainee in Customer Service Department

  • Jun 2010 - Sep 2010

  Performed filing tasks Opened and closed accounts on the system for customers Delivered ATM cards to customers Arranged staff's folders Performed filing tasks Opened and closed accounts on the system for customers Delivered ATM cards to customers Arranged staff's folders



Arab African International Bank

• Egypt
• Banking
• 700 & Above Employee

• Summer Trainee in Operations Department

  • Jul 2009 - Oct 2009

  Prepared checks for customers at the operations department Organised checks by type in a file in checks department Ordered files and papers in visa department Prepared checks for customers at the operations department Organised checks by type in a file in checks department Ordered files and papers in visa department

• English Literacy Program Member

  • 2009 - 2009

  Developed English language skills of three workers at AUC in writing, reading and conversing

• Talent Management Member, AIESEC

  • 2009 - 2009

  Went to sessions and meetings on leadership communication and professional skills

• Mass Communication Association Member

  • 2009 - 2009

  Celebrated orphans' birthday at the charity organisation ResalaFetched food and drinks to the birthday

• Judgin Committee Member, Student Awards Ceremony

  • 2009 - 2009

  Contacted academic club presidents of AUCMarketed events to heads of student organisations and convinced them to participateSurveyed and rated students' resumes according to their achievements and merits