Heaven Nikitenko
Training Coach at BuildingLink- Claim this Profile
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Topline Score
Bio
Susan Mauti
Heaven is a valuable asset and a welcome addition to any team. I had the pleasure of working with her and can attest to her intelligence, customer service skills, project management skills, responsiveness, and ability to meet deadlines. There is no problem too big or too small to focus her attention and watch her create a plan to resolve. She has single-handedly built out training guidelines, SLAs, and onboarding project plans. Her work ethic is second to none which reiterates her value. It is an honor to recommend her.
Tatiana Tikhonova
Working with Heaven was pure delight. She is exceptionally well organized and has a high sense of ownership. When taking on a task, Heaven would carry it through to the finish line, while making sure to keep the team updated and the client happy. Be it onboarding an enthusiastic client, training a group of existing users, or providing technical assistance to someone who had a bad day, Heaven's personable attitude and emphatic professionalism never failed to elevate the customer experience. Her positive attitude and energetic approach to problem solving made all the difference. I definitely miss interacting with Heaven on a daily basis now that we're in different companies, but hope there'll be an opportunity to work together again in the future.
Susan Mauti
Heaven is a valuable asset and a welcome addition to any team. I had the pleasure of working with her and can attest to her intelligence, customer service skills, project management skills, responsiveness, and ability to meet deadlines. There is no problem too big or too small to focus her attention and watch her create a plan to resolve. She has single-handedly built out training guidelines, SLAs, and onboarding project plans. Her work ethic is second to none which reiterates her value. It is an honor to recommend her.
Tatiana Tikhonova
Working with Heaven was pure delight. She is exceptionally well organized and has a high sense of ownership. When taking on a task, Heaven would carry it through to the finish line, while making sure to keep the team updated and the client happy. Be it onboarding an enthusiastic client, training a group of existing users, or providing technical assistance to someone who had a bad day, Heaven's personable attitude and emphatic professionalism never failed to elevate the customer experience. Her positive attitude and energetic approach to problem solving made all the difference. I definitely miss interacting with Heaven on a daily basis now that we're in different companies, but hope there'll be an opportunity to work together again in the future.
Susan Mauti
Heaven is a valuable asset and a welcome addition to any team. I had the pleasure of working with her and can attest to her intelligence, customer service skills, project management skills, responsiveness, and ability to meet deadlines. There is no problem too big or too small to focus her attention and watch her create a plan to resolve. She has single-handedly built out training guidelines, SLAs, and onboarding project plans. Her work ethic is second to none which reiterates her value. It is an honor to recommend her.
Tatiana Tikhonova
Working with Heaven was pure delight. She is exceptionally well organized and has a high sense of ownership. When taking on a task, Heaven would carry it through to the finish line, while making sure to keep the team updated and the client happy. Be it onboarding an enthusiastic client, training a group of existing users, or providing technical assistance to someone who had a bad day, Heaven's personable attitude and emphatic professionalism never failed to elevate the customer experience. Her positive attitude and energetic approach to problem solving made all the difference. I definitely miss interacting with Heaven on a daily basis now that we're in different companies, but hope there'll be an opportunity to work together again in the future.
Susan Mauti
Heaven is a valuable asset and a welcome addition to any team. I had the pleasure of working with her and can attest to her intelligence, customer service skills, project management skills, responsiveness, and ability to meet deadlines. There is no problem too big or too small to focus her attention and watch her create a plan to resolve. She has single-handedly built out training guidelines, SLAs, and onboarding project plans. Her work ethic is second to none which reiterates her value. It is an honor to recommend her.
Tatiana Tikhonova
Working with Heaven was pure delight. She is exceptionally well organized and has a high sense of ownership. When taking on a task, Heaven would carry it through to the finish line, while making sure to keep the team updated and the client happy. Be it onboarding an enthusiastic client, training a group of existing users, or providing technical assistance to someone who had a bad day, Heaven's personable attitude and emphatic professionalism never failed to elevate the customer experience. Her positive attitude and energetic approach to problem solving made all the difference. I definitely miss interacting with Heaven on a daily basis now that we're in different companies, but hope there'll be an opportunity to work together again in the future.
Credentials
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Level I: Customer Success Foundations
Growth Molecules, LLCNov, 2021- Nov, 2024
Experience
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BuildingLink
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Training Coach
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Oct 2015 - Present
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Training Specialist
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Dec 2014 - Oct 2015
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Technical Support Specialist
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Feb 2014 - Dec 2014
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