Heather Suarez
Business Support Manager at PASA - Pensions Administration Standards Association CIC- Claim this Profile
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Spanish Limited working proficiency
Topline Score
Bio
Jorge Fco. Suárez Basáñez
I got acquainted with the VA (Virtual Assistant) term thanks to the book "The 4 hour workweek" by Tim Ferris. It literally changed my life when i tried to emulate the plan and tactics in the book. Having a VA was a key piece in the whole puzzle. Freeing your time thanks to having someone RELIABLE, that you can trust even with your credit card, personal info and that can execute whatever mechanisms you put in place to do tasks is usually excruciating. I failed and failed and failed with so many, in upwork (odesk) and other platforms. When you finally get it right, when you find the right person to be your VA, life changes! I'm saving you precious dollars/pounds here! Heather IS THE ONE. Besides being proactive, professional, well mannered, kind and even tender to me and my team, she managed to anticipate what we needed and helped us out with it. We do videogames and apps for a lot of clients. Having here or someone in her team as a personal VA or as an extension of your company is a SURE BET. We have her considered for much more things in the near future of our company and endeavors. As a team member or a leader, Heather earns my highest recommendation.
Davide Ferreira
I couldn't ask for a better Sales Manager than Heather. No matter the challenge, she faced it down and over come it. Heather did not only focus on the number, but the team around her and how they could be better each day!
Jorge Fco. Suárez Basáñez
I got acquainted with the VA (Virtual Assistant) term thanks to the book "The 4 hour workweek" by Tim Ferris. It literally changed my life when i tried to emulate the plan and tactics in the book. Having a VA was a key piece in the whole puzzle. Freeing your time thanks to having someone RELIABLE, that you can trust even with your credit card, personal info and that can execute whatever mechanisms you put in place to do tasks is usually excruciating. I failed and failed and failed with so many, in upwork (odesk) and other platforms. When you finally get it right, when you find the right person to be your VA, life changes! I'm saving you precious dollars/pounds here! Heather IS THE ONE. Besides being proactive, professional, well mannered, kind and even tender to me and my team, she managed to anticipate what we needed and helped us out with it. We do videogames and apps for a lot of clients. Having here or someone in her team as a personal VA or as an extension of your company is a SURE BET. We have her considered for much more things in the near future of our company and endeavors. As a team member or a leader, Heather earns my highest recommendation.
Davide Ferreira
I couldn't ask for a better Sales Manager than Heather. No matter the challenge, she faced it down and over come it. Heather did not only focus on the number, but the team around her and how they could be better each day!
Jorge Fco. Suárez Basáñez
I got acquainted with the VA (Virtual Assistant) term thanks to the book "The 4 hour workweek" by Tim Ferris. It literally changed my life when i tried to emulate the plan and tactics in the book. Having a VA was a key piece in the whole puzzle. Freeing your time thanks to having someone RELIABLE, that you can trust even with your credit card, personal info and that can execute whatever mechanisms you put in place to do tasks is usually excruciating. I failed and failed and failed with so many, in upwork (odesk) and other platforms. When you finally get it right, when you find the right person to be your VA, life changes! I'm saving you precious dollars/pounds here! Heather IS THE ONE. Besides being proactive, professional, well mannered, kind and even tender to me and my team, she managed to anticipate what we needed and helped us out with it. We do videogames and apps for a lot of clients. Having here or someone in her team as a personal VA or as an extension of your company is a SURE BET. We have her considered for much more things in the near future of our company and endeavors. As a team member or a leader, Heather earns my highest recommendation.
Davide Ferreira
I couldn't ask for a better Sales Manager than Heather. No matter the challenge, she faced it down and over come it. Heather did not only focus on the number, but the team around her and how they could be better each day!
Jorge Fco. Suárez Basáñez
I got acquainted with the VA (Virtual Assistant) term thanks to the book "The 4 hour workweek" by Tim Ferris. It literally changed my life when i tried to emulate the plan and tactics in the book. Having a VA was a key piece in the whole puzzle. Freeing your time thanks to having someone RELIABLE, that you can trust even with your credit card, personal info and that can execute whatever mechanisms you put in place to do tasks is usually excruciating. I failed and failed and failed with so many, in upwork (odesk) and other platforms. When you finally get it right, when you find the right person to be your VA, life changes! I'm saving you precious dollars/pounds here! Heather IS THE ONE. Besides being proactive, professional, well mannered, kind and even tender to me and my team, she managed to anticipate what we needed and helped us out with it. We do videogames and apps for a lot of clients. Having here or someone in her team as a personal VA or as an extension of your company is a SURE BET. We have her considered for much more things in the near future of our company and endeavors. As a team member or a leader, Heather earns my highest recommendation.
Davide Ferreira
I couldn't ask for a better Sales Manager than Heather. No matter the challenge, she faced it down and over come it. Heather did not only focus on the number, but the team around her and how they could be better each day!
Experience
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PASA - Pensions Administration Standards Association CIC
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Business Support Manager
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Nov 2021 - Present
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HS Virtual Assistant
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London, United Kingdom
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Virtual Assistant & Business Support
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Jun 2017 - Present
Helping small businesses run more smoothly. - Implementing and reviewing processes - Research - Content creation / copywriting, editing and proofreading - Documenting procedures, writing staff handbooks and policies - Sounding board for ideas (and feedback where necessary!) - Email management ... and other day to day tasks that you never quite have time to do yourself. Helping small businesses run more smoothly. - Implementing and reviewing processes - Research - Content creation / copywriting, editing and proofreading - Documenting procedures, writing staff handbooks and policies - Sounding board for ideas (and feedback where necessary!) - Email management ... and other day to day tasks that you never quite have time to do yourself.
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Various Temporary Assignments
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Executive Offices
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100 - 200 Employee
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Administrative Assistant
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Feb 2016 - Sep 2016
-Invoicing and managing the Sage database -Processing sales orders -Data entry -Filing -Answering phones and taking messages -Processing phone payments -Organising couriers -Invoicing and managing the Sage database -Processing sales orders -Data entry -Filing -Answering phones and taking messages -Processing phone payments -Organising couriers
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David Lloyd Leisure
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United Kingdom
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Wellness and Fitness Services
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700 & Above Employee
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Sales Consultant
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Nov 2015 - Feb 2016
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Virgin Active
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United Kingdom
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Wellness and Fitness Services
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700 & Above Employee
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Membership Consultant
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Sep 2015 - Nov 2015
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Travelling South East Asia and Mexico
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Mexico, South East Asia and Australia
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Backpacker
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Oct 2014 - Jul 2015
Mexico, Thailand, Australia, Malaysia, Singapore, The Philippines, Indonesia, Cambodia and Vietnam. Fulfilled a dream of long-term travel: Explored many different cultures, creatively dealt with finances to keep within budget, organised travel plans via various methods of transportation and adapted to ever-changing circumstances. Mexico, Thailand, Australia, Malaysia, Singapore, The Philippines, Indonesia, Cambodia and Vietnam. Fulfilled a dream of long-term travel: Explored many different cultures, creatively dealt with finances to keep within budget, organised travel plans via various methods of transportation and adapted to ever-changing circumstances.
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Virgin Active
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United Kingdom
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Wellness and Fitness Services
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700 & Above Employee
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Membership Consultant / Temporary Sales Manager
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Aug 2013 - Oct 2014
-Meeting and exceeding targets-Planning outreach and referral marketing strategies-Managing personal data lists-Analysed sales figures to identify weaknesses and areas of success-Supported the team to reach their personal targets-Guided the club to exceed target 4 consecutive months
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Service Manager
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Jul 2012 - Aug 2013
-Responsible for day to day operational running of the club-Lifeguard manager-CRM In-club support for pilot CRM system-Planned club social events
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Front of House
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Jun 2012 - Jul 2012
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Virgin Active
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United Kingdom
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Wellness and Fitness Services
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700 & Above Employee
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Front of House Assistant/ Service Manager
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Oct 2011 - May 2012
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Interlingua México
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Mexico
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Consumer Services
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100 - 200 Employee
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English Teacher
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Jul 2010 - Sep 2011
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Front of House Assistant
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2007 - 2009
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Education
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2007 - 2010
University of Wales Institute, Cardiff
Bachelor of Arts (BA), Educational Studies and Humanities
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