Heather May

Director of Operations Keller Warehousing & Co-Packing at Keller Logistics Group
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Contact Information
us****@****om
(386) 825-5501
Location
Whitehouse, Ohio, United States, US

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Experience

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Director of Operations Keller Warehousing & Co-Packing
      • Mar 2021 - Present

    • Regional Operations Manager
      • Jun 2017 - Mar 2021

      Defiance, OH • Manage warehouses in Ohio, Illinois, Kentucky, Georgia and North Carolina. • Implement individualized solutions for various customers involving both case and pallet pick operations.

    • Project Lead
      • Jun 2014 - Jun 2017

      • Worked with customers, both internal and external, to develop and implement solutions to various business issues. • Ensured proper training and successful solution roll-out to end-users. • Managed project schedule and duty assignments for all project team members. • Coordinated with different departments to ensure timely implementation of projects. • Managed startup and continued to oversee operations of warehouses in Kentucky and Illinois. • Worked directly with IT to develop… Show more • Worked with customers, both internal and external, to develop and implement solutions to various business issues. • Ensured proper training and successful solution roll-out to end-users. • Managed project schedule and duty assignments for all project team members. • Coordinated with different departments to ensure timely implementation of projects. • Managed startup and continued to oversee operations of warehouses in Kentucky and Illinois. • Worked directly with IT to develop various reporting capabilities to improve productivity and inventory accuracy.

    • Management Trainee
      • Jan 2014 - Jun 2014

      Completed various projects and training in the following areas: Warehousing, Packaging, Brokerage, Trucking, Customer Service, Human Resources, Safety, Recruiting, and Sales.

    • Operations Supervisor
      • Oct 2011 - Apr 2013

      Toledo, Ohio • Assisted with the start-up of the company by conducting applicant interviews, developing and writing policies and operational procedures, and training of workforce. • Supervised multiple areas consisting of 10-20 full-time employees, as well as a fluctuating temporary workforce while adjusting staffing needs to meet productivity requirements. • Successfully worked with team members to improve operational productivity by an average of 18%. • Coordinated the scanning, sorting, and… Show more • Assisted with the start-up of the company by conducting applicant interviews, developing and writing policies and operational procedures, and training of workforce. • Supervised multiple areas consisting of 10-20 full-time employees, as well as a fluctuating temporary workforce while adjusting staffing needs to meet productivity requirements. • Successfully worked with team members to improve operational productivity by an average of 18%. • Coordinated the scanning, sorting, and loading of freight to meet changing demands of customers. • Managed overall operational flow of freight throughout the facility while also maintaining individual work area and ensuring quality handling and serviceability of approximately 30% of 150,000 to 200,000 daily package volumes during peak season. • Promoted a safe, team-oriented environment with a focus on employee development. • Communicated with suppliers to maintain proper inventory levels of materials. • Acted as back-up Operations Manager as needed. Show less

    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Supervisor
      • Aug 2006 - Sep 2011

      • Coordinated the build-up and loading of freight to meet ATI and FAA regulations, while also maintaining ISO standards through audits and record retention. • Planned the operations based on alerted volumes to ensure efficient processing. • Established good relationships and communicated nightly operational needs with colleagues and field stations to accommodate high visibility customers. • Developed employees through coaching, performance evaluations, and personal… Show more • Coordinated the build-up and loading of freight to meet ATI and FAA regulations, while also maintaining ISO standards through audits and record retention. • Planned the operations based on alerted volumes to ensure efficient processing. • Established good relationships and communicated nightly operational needs with colleagues and field stations to accommodate high visibility customers. • Developed employees through coaching, performance evaluations, and personal training. • Examined customer service trends by pulling up scanning reports to analyze and correct shipping deficiencies thereby improving shipping times and customer satisfaction. • Increased productivity through total quality management.

    • Sorter
      • Aug 2000 - Aug 2006

      • Processed both small and large size freight according to ATI and FAA regulations. • Operated forklift while following OSHA safety procedures. • Trained employees and acted as back-up supervisor as needed.

Education

  • Bowling Green State University
    Bachelor of Science in Business Administration, GPA: 3.82 Dean's List, Magna Cum Laude
  • Delta High School
    Diploma
    1996 - 2000

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