Heather May
Director of Operations Keller Warehousing & Co-Packing at Keller Logistics Group- Claim this Profile
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Bio
Experience
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Keller Logistics Group
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United States
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Director of Operations Keller Warehousing & Co-Packing
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Mar 2021 - Present
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Regional Operations Manager
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Jun 2017 - Mar 2021
Defiance, OH • Manage warehouses in Ohio, Illinois, Kentucky, Georgia and North Carolina. • Implement individualized solutions for various customers involving both case and pallet pick operations.
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Project Lead
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Jun 2014 - Jun 2017
• Worked with customers, both internal and external, to develop and implement solutions to various business issues. • Ensured proper training and successful solution roll-out to end-users. • Managed project schedule and duty assignments for all project team members. • Coordinated with different departments to ensure timely implementation of projects. • Managed startup and continued to oversee operations of warehouses in Kentucky and Illinois. • Worked directly with IT to develop… Show more • Worked with customers, both internal and external, to develop and implement solutions to various business issues. • Ensured proper training and successful solution roll-out to end-users. • Managed project schedule and duty assignments for all project team members. • Coordinated with different departments to ensure timely implementation of projects. • Managed startup and continued to oversee operations of warehouses in Kentucky and Illinois. • Worked directly with IT to develop various reporting capabilities to improve productivity and inventory accuracy.
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Management Trainee
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Jan 2014 - Jun 2014
Completed various projects and training in the following areas: Warehousing, Packaging, Brokerage, Trucking, Customer Service, Human Resources, Safety, Recruiting, and Sales.
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Operations Supervisor
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Oct 2011 - Apr 2013
Toledo, Ohio • Assisted with the start-up of the company by conducting applicant interviews, developing and writing policies and operational procedures, and training of workforce. • Supervised multiple areas consisting of 10-20 full-time employees, as well as a fluctuating temporary workforce while adjusting staffing needs to meet productivity requirements. • Successfully worked with team members to improve operational productivity by an average of 18%. • Coordinated the scanning, sorting, and… Show more • Assisted with the start-up of the company by conducting applicant interviews, developing and writing policies and operational procedures, and training of workforce. • Supervised multiple areas consisting of 10-20 full-time employees, as well as a fluctuating temporary workforce while adjusting staffing needs to meet productivity requirements. • Successfully worked with team members to improve operational productivity by an average of 18%. • Coordinated the scanning, sorting, and loading of freight to meet changing demands of customers. • Managed overall operational flow of freight throughout the facility while also maintaining individual work area and ensuring quality handling and serviceability of approximately 30% of 150,000 to 200,000 daily package volumes during peak season. • Promoted a safe, team-oriented environment with a focus on employee development. • Communicated with suppliers to maintain proper inventory levels of materials. • Acted as back-up Operations Manager as needed. Show less
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BAX Global
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Supervisor
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Aug 2006 - Sep 2011
• Coordinated the build-up and loading of freight to meet ATI and FAA regulations, while also maintaining ISO standards through audits and record retention. • Planned the operations based on alerted volumes to ensure efficient processing. • Established good relationships and communicated nightly operational needs with colleagues and field stations to accommodate high visibility customers. • Developed employees through coaching, performance evaluations, and personal… Show more • Coordinated the build-up and loading of freight to meet ATI and FAA regulations, while also maintaining ISO standards through audits and record retention. • Planned the operations based on alerted volumes to ensure efficient processing. • Established good relationships and communicated nightly operational needs with colleagues and field stations to accommodate high visibility customers. • Developed employees through coaching, performance evaluations, and personal training. • Examined customer service trends by pulling up scanning reports to analyze and correct shipping deficiencies thereby improving shipping times and customer satisfaction. • Increased productivity through total quality management.
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Sorter
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Aug 2000 - Aug 2006
• Processed both small and large size freight according to ATI and FAA regulations. • Operated forklift while following OSHA safety procedures. • Trained employees and acted as back-up supervisor as needed.
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Education
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Bowling Green State University
Bachelor of Science in Business Administration, GPA: 3.82 Dean's List, Magna Cum Laude -
Delta High School
Diploma