Experience

Washington State Department of Veterans Affairs

• United States
• Government Administration
• 100 - 200 Employee

• Brain Injury & Recovery Program Manager & the Region 3, Regional Coordinator Vet Corps Program

  • Jun 2022 - Present

• Traumatic Brain Injury Program Specialist &Region 3 Vet Corps Corrdinator

  • Sep 2019 - Aug 2022

  Here at the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of “Serving Those Who Served.” As a national leader in our advocacy for more than 500,000 veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. The Traumatic Brain Injury Program provides the highest quality assistance to veterans that have received a brain injury in every aspect of… Show more Here at the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of “Serving Those Who Served.” As a national leader in our advocacy for more than 500,000 veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. The Traumatic Brain Injury Program provides the highest quality assistance to veterans that have received a brain injury in every aspect of their life. The majority of brain injuries sustained by our military go un/under noticed, un/under diagnosed and/or not treated. Research supports that a variety of symptoms can often result from even a mild brain injury. These symptoms when left unrecognized/treated can lead to a decrease in functional independence and places the veteran at a higher risk for issues such as suicide, intimate partner and domestic violence, substance abuse and coming into adverse contact with the justice system. As the TBI Program Specialist, I am relied upon to empower and offer options to those veterans who have survived a brain injury. As a subject matter expert, I serve as a liaison to the general public and community i.e. criminal justice system, tribes, social service agencies and higher education. Your ability to champion the program and build collaborative partnerships with a wide variety of stakeholders will be critical in expanding the scope and reach of the agency in support of veterans suffering from and living with TBI symptoms.

• Nort Eastern Regional Coordinator VetCorps Program (Independent Contractor)

  • Jul 2013 - Sep 2019

• TBI Outreach Coordinator (Independent Contractor)

  • Sep 2015 - Jun 2019



US. Army

• Army Engineer/ Transportation Specialist

  • Nov 1992 - Nov 2014



AmeriCorps and Washington Department of Veterans Affairs

• Eastern Washington VetCorps Navigator and Fairchild AFB Trasition

  • Aug 2011 - Jul 2013

  Skillful and dedicated Veteran Services Officer with extensive experience in the coordination, planning, and support of our Veterans, strong back ground and network in Veteran Support Services to include State, Federal and local organizations that support our local Veterans. Not limited to Veterans Benefits and applicable RCW’s. Demonstrated capacity to provide comprehensive support for our Veterans regarding Veterans Benefits and support services in our local community to include Federal;… Show more Skillful and dedicated Veteran Services Officer with extensive experience in the coordination, planning, and support of our Veterans, strong back ground and network in Veteran Support Services to include State, Federal and local organizations that support our local Veterans. Not limited to Veterans Benefits and applicable RCW’s. Demonstrated capacity to provide comprehensive support for our Veterans regarding Veterans Benefits and support services in our local community to include Federal; State and programs. Adept in the document retrieval such as DD214, birth and death certificates as well as documentation preparation that assist Veterans with preparation of medical care applications as well as claims for service-connected disabilities and non-service connected pensions. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Proficient in Microsoft Office System, Microsoft Visio®, Microsoft Windows® operating systems; type 60 wpm with complete accuracy. Show less Skillful and dedicated Veteran Services Officer with extensive experience in the coordination, planning, and support of our Veterans, strong back ground and network in Veteran Support Services to include State, Federal and local organizations that support our local Veterans. Not limited to Veterans Benefits and applicable RCW’s. Demonstrated capacity to provide comprehensive support for our Veterans regarding Veterans Benefits and support services in our local community to include Federal;… Show more Skillful and dedicated Veteran Services Officer with extensive experience in the coordination, planning, and support of our Veterans, strong back ground and network in Veteran Support Services to include State, Federal and local organizations that support our local Veterans. Not limited to Veterans Benefits and applicable RCW’s. Demonstrated capacity to provide comprehensive support for our Veterans regarding Veterans Benefits and support services in our local community to include Federal; State and programs. Adept in the document retrieval such as DD214, birth and death certificates as well as documentation preparation that assist Veterans with preparation of medical care applications as well as claims for service-connected disabilities and non-service connected pensions. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Proficient in Microsoft Office System, Microsoft Visio®, Microsoft Windows® operating systems; type 60 wpm with complete accuracy. Show less



1041st Transportation CO

• Fairchild AFB Spokane,WA

• Training NCO (Technician)

  • Dec 2008 - Apr 2010

  Provide high-level Training and administrative support to the Readiness NCO of the 1041st/1161st Task Force. (Currently Deployed) Perform key Training functions, addressing daily inquiries of current Soldiers in the rear and forward deployed, communicating with the 420th as well as the 96th Troop CMD, as well as maintain all training files and coordinating monthly IDT Training and ATRRS school reservations. Collaborate with Unit Chain of Command and outside civilian groups such as the Red… Show more Provide high-level Training and administrative support to the Readiness NCO of the 1041st/1161st Task Force. (Currently Deployed) Perform key Training functions, addressing daily inquiries of current Soldiers in the rear and forward deployed, communicating with the 420th as well as the 96th Troop CMD, as well as maintain all training files and coordinating monthly IDT Training and ATRRS school reservations. Collaborate with Unit Chain of Command and outside civilian groups such as the Red Cross; Spokane Patriot Guard; Vet Center and Department of Veterans Affairs and other programs to assist Soldiers and Families during deployment as well as daily Soldier Care. Assisted in the preparation of medical care application and aided in the preparation of service-connected disabilities and non-service connected pensions. Develop spreadsheets to improve and inform quality and risk-assessment initiatives. Prepare meeting agendas and carefully monitor all action items. Show less Provide high-level Training and administrative support to the Readiness NCO of the 1041st/1161st Task Force. (Currently Deployed) Perform key Training functions, addressing daily inquiries of current Soldiers in the rear and forward deployed, communicating with the 420th as well as the 96th Troop CMD, as well as maintain all training files and coordinating monthly IDT Training and ATRRS school reservations. Collaborate with Unit Chain of Command and outside civilian groups such as the Red… Show more Provide high-level Training and administrative support to the Readiness NCO of the 1041st/1161st Task Force. (Currently Deployed) Perform key Training functions, addressing daily inquiries of current Soldiers in the rear and forward deployed, communicating with the 420th as well as the 96th Troop CMD, as well as maintain all training files and coordinating monthly IDT Training and ATRRS school reservations. Collaborate with Unit Chain of Command and outside civilian groups such as the Red Cross; Spokane Patriot Guard; Vet Center and Department of Veterans Affairs and other programs to assist Soldiers and Families during deployment as well as daily Soldier Care. Assisted in the preparation of medical care application and aided in the preparation of service-connected disabilities and non-service connected pensions. Develop spreadsheets to improve and inform quality and risk-assessment initiatives. Prepare meeting agendas and carefully monitor all action items. Show less



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Executive Payroll Coordinator

  • Mar 2004 - Dec 2008

  Provide high-level payroll and administrative support to the Senior Vice President of four leading company Contracts such as Virgin Mobile USA; Sprint PCS; GMAC Financial and HPF (Home Preservation Foundation (Government)). Perform key payroll functions, addressing daily inquiries of current employees, communicating with corporate payroll, and maintaining Kronos payroll systems. Collaborate with Corporate payroll and Senior VP on daily payroll procedures and budget management. Develop… Show more Provide high-level payroll and administrative support to the Senior Vice President of four leading company Contracts such as Virgin Mobile USA; Sprint PCS; GMAC Financial and HPF (Home Preservation Foundation (Government)). Perform key payroll functions, addressing daily inquiries of current employees, communicating with corporate payroll, and maintaining Kronos payroll systems. Collaborate with Corporate payroll and Senior VP on daily payroll procedures and budget management. Develop spreadsheets to improve and inform quality and risk-assessment initiatives. Prepare meeting agendas and carefully monitor all action items. Show less Provide high-level payroll and administrative support to the Senior Vice President of four leading company Contracts such as Virgin Mobile USA; Sprint PCS; GMAC Financial and HPF (Home Preservation Foundation (Government)). Perform key payroll functions, addressing daily inquiries of current employees, communicating with corporate payroll, and maintaining Kronos payroll systems. Collaborate with Corporate payroll and Senior VP on daily payroll procedures and budget management. Develop… Show more Provide high-level payroll and administrative support to the Senior Vice President of four leading company Contracts such as Virgin Mobile USA; Sprint PCS; GMAC Financial and HPF (Home Preservation Foundation (Government)). Perform key payroll functions, addressing daily inquiries of current employees, communicating with corporate payroll, and maintaining Kronos payroll systems. Collaborate with Corporate payroll and Senior VP on daily payroll procedures and budget management. Develop spreadsheets to improve and inform quality and risk-assessment initiatives. Prepare meeting agendas and carefully monitor all action items. Show less



WASHINGTON ARMY NATIONAL GUARD RECRUITING & RETENTION

• Spokane, Washington Area

• Administrative Assistant

  • Jan 2002 - Mar 2004

  Coordinated office calendars for five Recruiters, and answered a multi line phone system. Conducted background checks and scheduling appointments for prospective enlistees as well as current members of the Army. Proficient in Microsoft Office System, Microsoft Visio®, Microsoft Windows® operating systems; type 60 wpm with complete accuracy. Coordinated office calendars for five Recruiters, and answered a multi line phone system. Conducted background checks and scheduling appointments for prospective enlistees as well as current members of the Army. Proficient in Microsoft Office System, Microsoft Visio®, Microsoft Windows® operating systems; type 60 wpm with complete accuracy.



Southwest Airlines

• Airlines and Aviation
• 700 & Above Employee

• Operations Agent

  • Jan 1997 - Sep 2002

  Coordinate Ramp and Operations agendas, Open and close the station. Advise dispatch and flight Info. Ctr. (FIFO). Transmit required information regarding weather as well as operate station communication equipment between inbound aircraft, dispatch and air traffic control. Prepare weight and balance forms for pilots and advise dispatch of flight arrivals/departures, all while managing security in strict time restraints. Coordinate Ramp and Operations agendas, Open and close the station. Advise dispatch and flight Info. Ctr. (FIFO). Transmit required information regarding weather as well as operate station communication equipment between inbound aircraft, dispatch and air traffic control. Prepare weight and balance forms for pilots and advise dispatch of flight arrivals/departures, all while managing security in strict time restraints.