Heather Morton
Senior Resource Manager at Jellyfish- Claim this Profile
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Topline Score
Bio
Matthew Kent 🦖
Heather was an absolute pleasure to work with. Regardless of the situation, she was positive and incredibly responsive in her approach to resourcing teams and overcoming challenges.
JM Palm (Kitner), MBA
I'm lucky to have had the opportunity to work at two different companies with Heather over the course of the last 8 years. She is a highly skilled workforce planning and operations professional. Heather is masterful at connecting with people and earning their trust and respect. She demonstrated this by being able to connect with all levels from the C-suite to entry level team members. Her ability to tell a story using data is second to none. Heather has a strong intellectual curiosity and passion that drives her to get to the bottom of challenging situations. Any company out there looking for someone with this skill set would be lucky to have her on their team. I can only hope someday we make it round three for us!
Matthew Kent 🦖
Heather was an absolute pleasure to work with. Regardless of the situation, she was positive and incredibly responsive in her approach to resourcing teams and overcoming challenges.
JM Palm (Kitner), MBA
I'm lucky to have had the opportunity to work at two different companies with Heather over the course of the last 8 years. She is a highly skilled workforce planning and operations professional. Heather is masterful at connecting with people and earning their trust and respect. She demonstrated this by being able to connect with all levels from the C-suite to entry level team members. Her ability to tell a story using data is second to none. Heather has a strong intellectual curiosity and passion that drives her to get to the bottom of challenging situations. Any company out there looking for someone with this skill set would be lucky to have her on their team. I can only hope someday we make it round three for us!
Matthew Kent 🦖
Heather was an absolute pleasure to work with. Regardless of the situation, she was positive and incredibly responsive in her approach to resourcing teams and overcoming challenges.
JM Palm (Kitner), MBA
I'm lucky to have had the opportunity to work at two different companies with Heather over the course of the last 8 years. She is a highly skilled workforce planning and operations professional. Heather is masterful at connecting with people and earning their trust and respect. She demonstrated this by being able to connect with all levels from the C-suite to entry level team members. Her ability to tell a story using data is second to none. Heather has a strong intellectual curiosity and passion that drives her to get to the bottom of challenging situations. Any company out there looking for someone with this skill set would be lucky to have her on their team. I can only hope someday we make it round three for us!
Matthew Kent 🦖
Heather was an absolute pleasure to work with. Regardless of the situation, she was positive and incredibly responsive in her approach to resourcing teams and overcoming challenges.
JM Palm (Kitner), MBA
I'm lucky to have had the opportunity to work at two different companies with Heather over the course of the last 8 years. She is a highly skilled workforce planning and operations professional. Heather is masterful at connecting with people and earning their trust and respect. She demonstrated this by being able to connect with all levels from the C-suite to entry level team members. Her ability to tell a story using data is second to none. Heather has a strong intellectual curiosity and passion that drives her to get to the bottom of challenging situations. Any company out there looking for someone with this skill set would be lucky to have her on their team. I can only hope someday we make it round three for us!
Credentials
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Prepare Data for Exploration
CourseraAug, 2023- Nov, 2024 -
Ask Questions to Make Data-Driven Decisions
CourseraAug, 2023- Nov, 2024 -
Foundations: Data, Data, Everywhere
CourseraAug, 2023- Nov, 2024 -
Process Data from Dirty to Clean
CourseraJan, 2023- Nov, 2024
Experience
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Jellyfish
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United Kingdom
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Advertising Services
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700 & Above Employee
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Senior Resource Manager
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Aug 2021 - Jul 2023
Responsible for developing, implementing, and managing the paid media department's resource management strategy and insights. This department generated over $2 million in revenue for the agency annually, representing 25% of total revenue. Responsible for developing, implementing, and managing the paid media department's resource management strategy and insights. This department generated over $2 million in revenue for the agency annually, representing 25% of total revenue.
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T. Rowe Price
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United States
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Financial Services
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700 & Above Employee
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Workforce Analyst
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Jan 2018 - Jul 2021
Oversaw and scheduled 400 associates across three locations in the US, ensuring optimal coverage and SLAs (80% customer satisfaction)
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Real Time Desk Analyst
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Jan 2015 - Jan 2018
• Managed the contact center operations and staffing for multiple locations, including monitoring the inbound call traffic and incoming processing requests across all customer service centers, averaging over 3000 calls per day • Provided key insights to leadership team on day-to-day operations and helped identify and close financial gaps, enabling the company to grow profitably
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Participant Service Associate
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Oct 2012 - Jan 2015
Provided world class customer service to individuals enrolled in retirement plans by addressing their inquiries and concerns. (Achieved 100% satisfaction rating from customers surveyed) • Developed an error tracker that led to the creation of better work practices; reduced errors by 50% awarding my team with the most outstanding team of the 4th Quarter.
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Education
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2005 - 2009
Clark Atlanta University
Bachelors of Arts, Fashion Merchandising
Community
