Program Support Specialist Supervisor

• May 2022 - Present

Director Of Education

• Jul 2021 - May 2022

Streamlined organizational processes, rebuilt programming with COVID-19 protocols, and managed and supported students, staff, and patrons in collaboration with the Education Department team. Achievements: - Planned and tracked project schedules, prepared contractual agreements, procured supplies, and managed personnel for programming - Assembled qualitative and quantitative data for program assessment and improvement utilizing digital (QR codes, Microsoft Forms) and traditional collection methods (check-ins, observations, paper records) - Curated program data with Microsoft Sharepoint and PatronManager (Salesforce) databases - Presented budget, development, and engagement data analysis in bi-weekly and monthly meetings with the department and leadership teams through Canva infographics and slide decks - Anticipated organizational needs via data analysis and implementing program changes to prioritize immediate considerations and improve workflow - Collaborated with the department team to deliver programming and apply protocol - Developed new policies and training to support continuous team development - Built and implemented year-long multicultural, multilingual programming for students - Generated a 50% increase in program engagement with blog and multimedia posts Show less

English as a Second Language Teacher

• Aug 2020 - Jun 2021

Simplified new instructional technologies, collected baseline data to inform future teaching and engagement strategies, and supported multicultural instruction through an equity lens. Achievements: - Developed and sustained classroom sites for in-person and remote learning using Blackboard, Canvas, and Google Classroom learning management systems - Created digital and hard copy instructional materials applying North Carolina Common Core and WIDA Standards using Blooket, Canva, EdPuzzle, Kahoot, Quizlet, PearDeck, and Screencastify Increased student engagement by 50% through qualitative and quantitative feedback on materials - Collaborated with departmental and cross-curricular educators to provide content area and skill-based instruction aligned with curriculum standards and education plans - Evaluated student education plans and curriculum during weekly data meetings with administrators and support staff to identify intervention strategies Show less

English Language Arts Teacher (Interim)

• Jan 2020 - Jun 2020

Simplified new instructional technologies, collected baseline data to inform future teaching and engagement strategies, and supported multicultural instruction through an equity lens. Achievements: - Developed and sustained classroom sites for in-person and remote learning using Blackboard, Canvas, and Google Classroom learning management systems - Created digital and hard copy instructional materials applying North Carolina Common Core and WIDA Standards using Blooket, Canva, EdPuzzle, Kahoot, Quizlet, PearDeck, and Screencastify Increased student engagement by 50% through qualitative and quantitative feedback on materials - Collaborated with departmental and cross-curricular educators to provide content area and skill-based instruction aligned with curriculum standards and education plans - Evaluated student education plans and curriculum during weekly data meetings with administrators and support staff to identify intervention strategies Show less

English Language Arts Teacher

• Jul 2018 - Jan 2020

Simplified new instructional technologies, collected baseline data to inform future teaching and engagement strategies, and supported multicultural instruction through an equity lens. Achievements: - Contributed to the 2020 World-Class Instructional Design and Assessment Standards for English as a Second Language and laid the groundwork for future curriculum design - Developed and sustained classroom sites for in-person and remote learning using Blackboard, Canvas, and Google Classroom learning management systems - Created digital and hard copy instructional materials applying North Carolina Common Core and WIDA Standards using Blooket, Canva, EdPuzzle, Kahoot, Quizlet, PearDeck, and Screencastify - Increased student engagement by 50% through qualitative and quantitative feedback on materials Collaborated with departmental and cross-curricular educators to provide content area and skill-based instruction aligned with curriculum standards and education plans - Evaluated student education plans and curriculum during weekly data meetings with administrators and support staff to identify intervention strategies Show less

English as a Second Language Teacher (Interim)

• Apr 2018 - Jun 2018

Simplified new instructional technologies, collected baseline data to inform future teaching and engagement strategies, and supported multicultural instruction through an equity lens. Achievements: - Created digital and hard copy instructional materials applying North Carolina Common Core and WIDA Standards using Blooket, Canva, EdPuzzle, Kahoot, Quizlet, PearDeck, and Screencastify - Increased student engagement by 50% through qualitative and quantitative feedback on materials - Collaborated with departmental and cross-curricular educators to provide content area and skill-based instruction aligned with curriculum standards and education plans - Evaluated student education plans and curriculum during weekly data meetings with administrators and support staff to identify intervention strategies Show less

ESOL Program Coordinator

• Jun 2016 - Apr 2018

Served adult students living or working in Orange County through literacy education and increased access to community resources. Achievements: - Managed 15 onsite and offsite classes throughout the scheduling, registration, testing, placement, and instructor support process - Assisted over 25 students in transitioning into the workforce or obtaining citizenship - Created and cultivated a WordPress resource site for in-person and remote use by students and tutors - Streamlined communications with students by implementing the Remind platform, which allowed for translated messages and clear communication - Managed partnerships with NCWorks, Durham Tech, Alamance Community College, and Orange County Schools to provide classes and student support - Co-authored two successful grant proposals for NC Community College funding that comprised 70% of the organizational operating budget - Trained approximately 15 tutors on adult learning theory and produced a 25% increase in student test scores Show less

English as a Second Language Teacher (Interim)

• Jan 2016 - Jun 2016

Simplified new instructional technologies, collected baseline data to inform future teaching and engagement strategies, and supported multicultural instruction through an equity lens. Achievements: - Developed and sustained classroom sites for in-person and remote learning using Blackboard, Canvas, and Google Classroom learning management systems - Created digital and hard copy instructional materials applying North Carolina Common Core and WIDA Standards using Blooket, Canva, EdPuzzle, Kahoot, Quizlet, PearDeck, and Screencastify Increased student engagement by 50% through qualitative and quantitative feedback on materials - Collaborated with departmental and cross-curricular educators to provide content area and skill-based instruction aligned with curriculum standards and education plans - Evaluated student education plans and curriculum during weekly data meetings with administrators and support staff to identify intervention strategies Show less

AmeriCorps Service Member

• Aug 2013 - Jul 2015

Served with the Student Coalition for Action in Literacy Education at UNC-Chapel Hill and expanded literacy instruction at host sites. Achievements: - Increased community literacy engagement through fundraisers, recruiting materials, and training, culminating in over 30 new volunteers during my service terms - Presented training to 25 service members on building relationships with language learners - Planned National Literacy Action Week, Global Youth Service Day, and MLK Day of Service opportunities that reached over 100 participants Show less

Native English Teacher

• Mar 2008 - Mar 2013

International recruitment for language development and fostering student cultural competency through immersive learning. Achievements: - Introduced over 600 students to regional US culture and immersive English language skills - Developed a two-week folklore summer camp integrating cross-cultural storytelling techniques - Created curriculum for English learners leading to 80% of students reading and writing on or above end-of-year school target - Presented Southern culture seminar at the international community center for approximately 35 attendees Show less