Heather Bedillion

Customer Success Specialist at TrainingPros
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Contact Information
us****@****om
(386) 825-5501
Location
Buford, Georgia, United States, US
Languages
  • English Native or bilingual proficiency
  • French Elementary proficiency

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5.0

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Robert Poole

I have thoroughly enjoyed working with Heather over the past three years at Emory University Continuing Education. Her infectious smile, willingness to help, and dedication to all involved made her a valuable asset to her program. She was highly regarded among her peers, students and instructors as a "go-to" person that could get things done. She excelled at establishing strong relationships with her constituency and worked tirelessly to deliver the best program possible. I highly recommend Heather!

Everett Morris

Heather ran the OLLI program where I have taught for several years. She was always well organized and friendly and a pleasure to work with.

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Credentials

  • Event Planning Certificate
    Emory University
    Apr, 2015
    - Nov, 2024
  • National Certified Counselor
    National Board for Certified Counselors
    Oct, 2010
    - Nov, 2024

Experience

    • United States
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Customer Success Specialist
      • Aug 2017 - Present

    • Administrative Operations Manager
      • Jan 2019 - Present

    • United States
    • 700 & Above Employee
    • VEA - Marketing/Project Administrative Professional
      • Jan 2017 - Present

    • United States
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Special Project Assistant
      • Jul 2019 - Present

    • United States
    • Design
    • 1 - 100 Employee
    • Interior Design Project Assistant
      • Aug 2017 - Feb 2021

    • United States
    • Higher Education
    • 700 & Above Employee
    • Program Coordinator
      • Apr 2013 - Dec 2016

      As Program Coordinator, I planned all logistics and managed all operations for OLLI at Emory. In December 2015, I assisted in securing a second $1 million endowment from the Osher Foundation for the OLLI at Emory program! I entered every class into our system (50+ each session), Jenzabar Higher Reach. I worked closely with each instructor to assist them and answer questions pertaining to their course and other inquiries. I responded to emails and phone calls from current OLLI members and instructors, and perspective members. The program manager and I doubled the membership for our OLLI program in one year so I provided coordination and support to almost 1,400 members. I compiled all course information and edited the quarterly catalogs. I planned many events for the members of the program such as holiday lunches, volunteer recognition events and instructor trainings. I created an Instructor Manual so our instructors know policy and procedure for OLLI and for Emory. I helped train our instructors by creating an instructor orientation where they would be trained on the technology in our building and provide them with copies for their classes, information on using the instructor portal to monitor their own classes and more. I managed the volunteers and student workers for the program. I also participated in and facilitated committee meetings, organized the course proposals, kept all electronic files, and maintained order and daily function of the OLLI office.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Professional Academic Advisor
      • Feb 2011 - Mar 2013

      I provided one-on-one academic advising to all business and healthcare management students at least once per semester. Kept meticulous records of advising sessions and entered information into Banner. I assisted students in completing graduation plans, and appropriate paperwork required per the Registrar. Provided strong customer service skills by answering emails and phone calls from current and prospective students. I planned the College of Business events for the Dean. In addition, I assisted with new student orientations by doing presentations and analyzing transfer courses.

    • Higher Education
    • 700 & Above Employee
    • Office Manager III
      • Aug 2008 - Jan 2011

      I advised PhD students at a distance on program information, courses and scheduling, as well as dissertation information and university policies and forms. In addition, I assisted the Program Director with projects and other requests. I maintained all student records as well as a working lists of graduates, admission packets, dissertations, and more. I prepared literature for conferences and marketing materials and worked closely with faculty and staff while also supervising the graduate assistants and interns. I maintained strong relationships with community colleges in Virginia (VCCS) and planned annual events for summer institute and the advisory board.

Education

  • Old Dominion University
    Master of Science - MS, Counselor Education/School Counseling and Guidance Services
    2008 - 2010
  • Robert Morris University
    Bachelor of Arts - BA, Social Science
    2003 - 2006

Community

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