Executive Dean

• Jun 2023 - Present

Dean of Career and Technical Education

• Jan 2023 - Jun 2023

Associate Dean

• Sep 2022 - Jan 2023

Executive Director

• Jan 2022 - Sep 2022

Workforce Education Program Manager

• Jan 2021 - Jan 2022

Workforce Coordinator

• Feb 2019 - Jan 2021

Instructor

• Oct 2015 - Aug 2019

As the Program Instructor for The Public Safety Communications Program, I prepare students for a challenging career in emergency communications. Teaching fundamental professional skills in an innovative classroom environment, my instructional content is lecture based, that encourages discussion, and feedback. In addition, I have redesigned the course content to exceed the national standards. As the Program Instructor for The Public Safety Communications Program, I prepare students for a challenging career in emergency communications. Teaching fundamental professional skills in an innovative classroom environment, my instructional content is lecture based, that encourages discussion, and feedback. In addition, I have redesigned the course content to exceed the national standards.

Director of Customer Experience

• Jun 2016 - Mar 2018

Led the managing software support team, coordinating sales and marketing, and was the initial contact with key decision makers, developing solid customer relationships, which contributed to increasing overall revenue by over $500k within a two year period. By analyzing system feedback, I presented business cases for product enhancements and advised development and deployment teams according to industry trends, client feedback, and operational requirements. Additional roles included providing Level 2 software support including web based applications, SQL queries and reporting. Conducted updates with customers, and coordinated software training for the Records Management System (RMS), Computer Aided Dispatch (CAD), and Mobile. Show less

Professional Standards Manager

• Aug 2013 - Sep 2015

Implemented major contributions in providing cost-effective solutions. This included an innovative re-design on a product component, developing course content, online training and software applications in addition to performing program and process analyses. These processes reduced the company’s cost by 56% and increased customer engagement by 68%. Defined professional standards and produced assets to train employees and customers. Collaborated with cross functional teams to ensure standards were met. Developed emergency medical call handling protocols for national implementation. Show less

Integrated Assessment Program Manager - Research Associate

• May 2011 - Jul 2013

Oversaw a staff of twenty-five licensed clinicians, four clinical supervisors, and two administrative assistants.Managed a $4 million state grant from the Illinois Department of Children and Family Services (IDCFS). Improved the hiring process from nine months to one month which retained funding from the grant source and maintained adequate staffing. Responsible for statistical database management, data analysis, and quarterly reporting to IDFCS. Evaluated and reported employee performance quarterly. Managed recruitment, interviewing, hiring, and training of clinical staff. Show less

Trauma, Mental Health, and Recovery Lab Research Assistant

• Jan 2009 - May 2011

Designing a research project from conceptualization to publication under the mentorship of Dr. Michelle Lilly. I was responsible for the design, methodology, proposal, data collection, data analyses, and publication of findings. I published the seminal article on PTSD symptomology in 911 Telecommunicators in the Journal of Traumatic Stress (IF = 2.7) and received international recognition with a press release. Several other peer reviewed articles have been published from the dataset that I created. Show less

Research Assistant

• Apr 2010 - Jun 2010

Project Title: Social Reasoning in Pre-School Children

School Psychology Lab Assistant

• May 2009 - Aug 2009

Assisted with research data collection and entry.

Administrative Assistant

• Jun 2006 - Sep 2007

911 Telecommunicator

• Sep 1999 - May 2005

Supervised the afternoon shift while designing a statistical database and detailed reporting method that improved the center’s readiness. Answered and processed emergency and administrative service phone calls, dispatching emergency units and monitored radio traffic. Coordinated public safety responses to multiple incidents. Supervised the afternoon shift while designing a statistical database and detailed reporting method that improved the center’s readiness. Answered and processed emergency and administrative service phone calls, dispatching emergency units and monitored radio traffic. Coordinated public safety responses to multiple incidents.