Experience

Jon F. Swift Construction

• United States
• Construction
• 1 - 100 Employee

• Project Coordinator

  • Dec 2018 - Present



Tri County Air Conditioning and Heating

• United States
• Consumer Services
• 1 - 100 Employee

• Account Manager

  • Aug 2016 - Aug 2017



Air & Energy

• United States
• Construction
• 1 - 100 Employee

• Installation Coordinator

  • Apr 2014 - Jun 2016



Creative Packaging

• Customer Service Representative

  • Nov 2012 - Jul 2013



Aer-Flo, Inc

• Customer Consultant

  • Oct 2011 - Oct 2012

  Receive and process all Anniston, AL division customer orders, inquiries, and/or complaints Maintain an ongoing relationship with customers and sales staffResponsible for entering estimates and sending price quotes for custom itemsObtain drawings for custom items that require sign-off Obtain resolution of routine customer complaints and issues Receive and process all Anniston, AL division customer orders, inquiries, and/or complaints Maintain an ongoing relationship with customers and sales staffResponsible for entering estimates and sending price quotes for custom itemsObtain drawings for custom items that require sign-off Obtain resolution of routine customer complaints and issues



Smurfit-Stone Container Corporation

• Customer Service Representative III

  • Oct 2007 - May 2011

  Direct contact for ten + customer accounts, including major national accounts, which make up approximately 95% of the entire plant businessReceive and process routine customer orders, inquiries, and/or complaints covering items or products orderedMaintain an ongoing relationship with selected customers and sales staffResponsible for entering estimates for new itemsOrder finished products from other facilities that are not produced in Bradenton plantKeep customer product specifications accurate and up to dateCommunication link between customers and sales staff to assure responsivenessTrack order activity and alert appropriate staff of any potential delivery problemsObtain resolution of routine customer complaints and issuesInitiate debit/credit memo when necessaryTrack warehouse inventories and replenishmentsSuggest alternative products or services to meet customer needsArrange delivery for all outgoing loadsEnsure all bills of lading are properly preparedVerify all bills of lading are signed and date stamped when picked upVerify all orders were shipped on time and correct quantity was shipped

• Human Resources Clerk

  • Apr 2007 - Oct 2007

  Processing applicationsInitial screening for potential candidatesScheduling interviews, assisting with interviews when necessary.Process all new hire paperwork including background check information and pre-employment physicalsPerform new hire orientation with regard to explanation of benefits and company policiesResponsible for processing all job changes including shift, position, and pay rateProcess all benefit selections and changes throughout the year and assist employees with any benefit issuesKeep attendance records up to dateInput any payroll deductions for hourly employeesAlso perform other clerical duties including but not limited to keeping personnel files and employee medical files as well as backup payroll and billing processing when necessary

• Payroll/Benefits Clerk

  • Dec 2006 - Apr 2007

  Responsible for processing daily and weekly payrollAssist employees with benefits issues



Gould and Lamb LLC

• Cost Analyst

  • Apr 2004 - Apr 2006

  Prepare Medicare Set-Aside Allocations for Worker’s Compensation Insurance companies.Research Medicare coverage guidelines when necessary. Medical record review Contact with medical providers, attorneys, and insurance adjusters when necessary. Workers Compensation state fee schedule research when necessary. Prepare Medicare Set-Aside Allocations for Worker’s Compensation Insurance companies.Research Medicare coverage guidelines when necessary. Medical record review Contact with medical providers, attorneys, and insurance adjusters when necessary. Workers Compensation state fee schedule research when necessary.



Bealls Inc

• Sales Auditor

  • Feb 2001 - Apr 2004

  Audit store’s Daily Cash Summary (DCS) reports.Balance DCS reports daily. Download and match store deposits to bank deposits. Answer calls from stores that need assistance balancing DCS report.Weekly reporting to Loss Prevention on missing deposits. Writing and keying of Fixed Assets. Keying of New Vendors and Vendor Changes. December, 1998 – April, 2000 Southeastern Family Publishers Audit store’s Daily Cash Summary (DCS) reports.Balance DCS reports daily. Download and match store deposits to bank deposits. Answer calls from stores that need assistance balancing DCS report.Weekly reporting to Loss Prevention on missing deposits. Writing and keying of Fixed Assets. Keying of New Vendors and Vendor Changes. December, 1998 – April, 2000 Southeastern Family Publishers



Plasma Components

• Shipping/Receiving clerk

  • Aug 1997 - Feb 1999

  Package all parts to be shipped Pull and ship all orders Receive any packages delivered Order parts to be manufactured if needed Package all parts to be shipped Pull and ship all orders Receive any packages delivered Order parts to be manufactured if needed