Experience

Answer Plus

• United States
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2016 - Present

  take first notice of loss for an insurance claim from customers, contact adjusters and contractors on behalf of the insureds, take messages for licensed agents to follow-up take first notice of loss for an insurance claim from customers, contact adjusters and contractors on behalf of the insureds, take messages for licensed agents to follow-up



SP Data

• Software Development
• 1 - 100 Employee

• Consumer Inside Sales Representative

  • Sep 2011 - Jan 2016

  Use consultative selling skills to identify opportunities, overcome objections and acquire new customers for the client. Audited orders to ensure accuracy and save both us and the client money. Use consultative selling skills to identify opportunities, overcome objections and acquire new customers for the client. Audited orders to ensure accuracy and save both us and the client money.



Robarts Research Institute

• Canada
• Research
• 100 - 200 Employee

• Lab Technician

  • May 2011 - Aug 2011

  Research: Projects included researching the efficacy of Lipitor and identifying mutations in specific genes that cause lipid disorders Data Entry: Created and maintained Excel spreadsheets, reconciled patient records Lab Work: Prepared samples for sequencing, ran PCR reactions, made and ran agarose gel electrophoresis, made buffers, racked pipette tips Research: Projects included researching the efficacy of Lipitor and identifying mutations in specific genes that cause lipid disorders Data Entry: Created and maintained Excel spreadsheets, reconciled patient records Lab Work: Prepared samples for sequencing, ran PCR reactions, made and ran agarose gel electrophoresis, made buffers, racked pipette tips



Fleming College

• Canada
• Education Management
• 700 & Above Employee

• Note Taker

  • Sep 2009 - Apr 2011

  Data Entry: For each class attended took detailed notes on my computer, located and added pictures to the notesAdministrative: Photocopied notes and distributed them to the people who needed them

• Conference Assistant

  • May 2010 - Sep 2010

  Customer service: Assisted guests with check-in and check-out, provided extra towels and supplies as needed, was on call in case the guests needed anything outside of office hoursHotel management: Made the rooms prior to conferences beginning, stripped the beds afterwards, laundry



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2007 - Jul 2009

  Customer service: Assisted customers over the phone with billing issues, provided technical support for smartphones as needed Customer service: Assisted customers over the phone with billing issues, provided technical support for smartphones as needed



Aditya Birla Minacs

• India
• 1 - 100 Employee

• Performance Coach (QA Analyst)

  • Nov 2002 - Mar 2007

  Quality Assurance - Evaluated performance of employees based on an established guideline set by the client, consistently met target Coaching - Provided feedback based on quality scores, developed a coaching plan for each agent on my team and created training modules to improve their abilities Customer service - Assisted customers with their technical needs, consistently exceeded expectations on all metrics Quality Assurance - Evaluated performance of employees based on an established guideline set by the client, consistently met target Coaching - Provided feedback based on quality scores, developed a coaching plan for each agent on my team and created training modules to improve their abilities Customer service - Assisted customers with their technical needs, consistently exceeded expectations on all metrics