Experience

Brookings Auto Mall

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Administrative Assistant

  • Aug 2015 - Present

  Responsible for providing administrative support to ensure efficient operation of the Service department and warranty documentation. Support managers and employees through a variety of tasks related to organization and communication. Communicate via phone and email ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner.

• service consultant

  • Nov 2006 - Jul 2015

  • Professionally handle phone calls to maintain customer relations through clearly understanding customer concerns • Increase sales and revenue • Schedule and balance daily work load for technicians • Decision making • Update and make changes to customer accounts • Identify opportunities to offer information and make service suggestions based on customer needs • Document all customer interactions and ensure all records are accurate and up to date • Invoicing, billing and financial processing • Learn and master new or updated software programs • Continue education on product line and service skills • Provide a great customer experience Show less