Heather Viola

Equine Manager at Uinta Academy
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Contact Information
us****@****om
(386) 825-5501
Location
Bryan, Ohio, United States, US

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Experience

    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Equine Manager
      • Apr 2021 - Present

      • Monitored and directed care for 50+ horses ensuring their needs were exemplified • Instructed students how to communicate with their horses and form a meaningful connection with them while in treatment• Prioritized many tasks and handled deadlines to ensure responsibilities were met and activities ran efficiently

    • Equine Manager
      • Apr 2021 - Jun 2022

    • Family Teacher
      • Apr 2021 - May 2022

      • Assisted teenage girls in learning and improving social skills to enable them to become their best self• Created a positive home environment for students who haven’t experienced a healthy home life previously • Exceptional attendance under exasperating circumstances when students acted out for various reasons

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Call Center Agent
      • Sep 2018 - Apr 2021

      -Maintained friendly interactions with customers by handling all issues in a gracious manner and in accordance with company policies -Kept a clean work environment by organizing the desk leading to surveys completed efficiently -Worked long hours while maintaining a positive attitude with co-workers and customers -Performed a tedious work while having enthusiasm with customers -Maintained friendly interactions with customers by handling all issues in a gracious manner and in accordance with company policies -Kept a clean work environment by organizing the desk leading to surveys completed efficiently -Worked long hours while maintaining a positive attitude with co-workers and customers -Performed a tedious work while having enthusiasm with customers

  • Idaho Falls City Water division
    • Idaho Falls, Idaho, United States
    • Assistant Secretary
      • Jul 2020 - Dec 2020

      • Entered information into computer programs quickly while keeping up with customer phone calls • Answered phone calls of concerned customers and provided them help and reassurance when they experienced water difficulties • Learned new material throughout entire job, with new projects every few weeks • Entered information into computer programs quickly while keeping up with customer phone calls • Answered phone calls of concerned customers and provided them help and reassurance when they experienced water difficulties • Learned new material throughout entire job, with new projects every few weeks

    • United States
    • Restaurants
    • 700 & Above Employee
    • Service Champion
      • Aug 2015 - Sep 2019

      -Resolved all customer complaints in a professional manner while prioritizing customer satisfaction -Guaranteed customer satisfaction by inputting food and drink orders into the system accurately and quickly -Fostered a positive work environment by consistently treating all employees and customers with respect and consideration -Worked in a busy environment serving at peak forty customers in an hour -Resolved all customer complaints in a professional manner while prioritizing customer satisfaction -Guaranteed customer satisfaction by inputting food and drink orders into the system accurately and quickly -Fostered a positive work environment by consistently treating all employees and customers with respect and consideration -Worked in a busy environment serving at peak forty customers in an hour

    • United States
    • Research Services
    • 100 - 200 Employee
    • Communication Liason
      • Apr 2019 - Jul 2019

      - Communicated and set up appointments that worked best for my team as well as our client - Helped our client to learn how to make her business more marketable over Pinterest. - Learned how to better work together in a group, as well as communicating in a professional manner. - Communicated and set up appointments that worked best for my team as well as our client - Helped our client to learn how to make her business more marketable over Pinterest. - Learned how to better work together in a group, as well as communicating in a professional manner.

  • Shivers
    • Toledo, Ohio Area
    • Food Server
      • Apr 2015 - Apr 2018

      - Worked with customers and helped them to get the order they wanted - Created sundaes artistically to increase business - Cleaned everything extensively to ensure food safety laws were followed - Worked with customers and helped them to get the order they wanted - Created sundaes artistically to increase business - Cleaned everything extensively to ensure food safety laws were followed

Education

  • Brigham Young University - Idaho
    Bachelor's degree, Public Administration
    2018 - 2021

Community

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