Heather Viola
Equine Manager at Uinta Academy- Claim this Profile
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Bio
Experience
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Uinta Academy
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United States
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Mental Health Care
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1 - 100 Employee
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Equine Manager
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Apr 2021 - Present
• Monitored and directed care for 50+ horses ensuring their needs were exemplified • Instructed students how to communicate with their horses and form a meaningful connection with them while in treatment• Prioritized many tasks and handled deadlines to ensure responsibilities were met and activities ran efficiently
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Equine Manager
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Apr 2021 - Jun 2022
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Family Teacher
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Apr 2021 - May 2022
• Assisted teenage girls in learning and improving social skills to enable them to become their best self• Created a positive home environment for students who haven’t experienced a healthy home life previously • Exceptional attendance under exasperating circumstances when students acted out for various reasons
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Clear Insights
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United States
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Advertising Services
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1 - 100 Employee
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Call Center Agent
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Sep 2018 - Apr 2021
-Maintained friendly interactions with customers by handling all issues in a gracious manner and in accordance with company policies -Kept a clean work environment by organizing the desk leading to surveys completed efficiently -Worked long hours while maintaining a positive attitude with co-workers and customers -Performed a tedious work while having enthusiasm with customers -Maintained friendly interactions with customers by handling all issues in a gracious manner and in accordance with company policies -Kept a clean work environment by organizing the desk leading to surveys completed efficiently -Worked long hours while maintaining a positive attitude with co-workers and customers -Performed a tedious work while having enthusiasm with customers
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Idaho Falls City Water division
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Idaho Falls, Idaho, United States
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Assistant Secretary
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Jul 2020 - Dec 2020
• Entered information into computer programs quickly while keeping up with customer phone calls • Answered phone calls of concerned customers and provided them help and reassurance when they experienced water difficulties • Learned new material throughout entire job, with new projects every few weeks • Entered information into computer programs quickly while keeping up with customer phone calls • Answered phone calls of concerned customers and provided them help and reassurance when they experienced water difficulties • Learned new material throughout entire job, with new projects every few weeks
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Taco Bell
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United States
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Restaurants
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700 & Above Employee
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Service Champion
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Aug 2015 - Sep 2019
-Resolved all customer complaints in a professional manner while prioritizing customer satisfaction -Guaranteed customer satisfaction by inputting food and drink orders into the system accurately and quickly -Fostered a positive work environment by consistently treating all employees and customers with respect and consideration -Worked in a busy environment serving at peak forty customers in an hour -Resolved all customer complaints in a professional manner while prioritizing customer satisfaction -Guaranteed customer satisfaction by inputting food and drink orders into the system accurately and quickly -Fostered a positive work environment by consistently treating all employees and customers with respect and consideration -Worked in a busy environment serving at peak forty customers in an hour
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Research and Business Development Center
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United States
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Research Services
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100 - 200 Employee
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Communication Liason
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Apr 2019 - Jul 2019
- Communicated and set up appointments that worked best for my team as well as our client - Helped our client to learn how to make her business more marketable over Pinterest. - Learned how to better work together in a group, as well as communicating in a professional manner. - Communicated and set up appointments that worked best for my team as well as our client - Helped our client to learn how to make her business more marketable over Pinterest. - Learned how to better work together in a group, as well as communicating in a professional manner.
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Shivers
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Toledo, Ohio Area
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Food Server
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Apr 2015 - Apr 2018
- Worked with customers and helped them to get the order they wanted - Created sundaes artistically to increase business - Cleaned everything extensively to ensure food safety laws were followed - Worked with customers and helped them to get the order they wanted - Created sundaes artistically to increase business - Cleaned everything extensively to ensure food safety laws were followed
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Education
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Brigham Young University - Idaho
Bachelor's degree, Public Administration