Heather Venter (was Evans)
Client Partner - Cabinet Office at Made Tech- Claim this Profile
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Bio
Tito Sarrionandia
Heather is an expert facilitator, a pragmatic decision maker, and somebody who never shies away from the huge problems. We worked together to make a strategy and grow our account at the Ministry of Justice, and Heather was always the person who built up the right relationships and trust to move us forward. Heather is also incredibly open and honest, and cares deeply about making sure the people on our team were happy and had everything they needed to do their best.
Rob A.
It is rare to meet such exceptional people like Heather. I had the pleasure of working with Heather in the Ministry of Justice, collaborating on several teams. Heather's ability to quickly cut through the problem statements to assist in driving teams forward is second to none. Using expert facilitation skills Heather is able to adeptly guide the team and ensures that delivery moves forward - but also moves at pace. Heather’s ability to handle multiple projects is superb, and has allowed the programme to up their output and productivity immensely. No matter how challenging a session, Heather ensures all the team are involved, that they leave with a sense of accomplishment and also a smile! Heather is an accomplished coach, mentor and excels at developing people and teams. As a team member or a leader, Heather earns my highest recommendation!
Tito Sarrionandia
Heather is an expert facilitator, a pragmatic decision maker, and somebody who never shies away from the huge problems. We worked together to make a strategy and grow our account at the Ministry of Justice, and Heather was always the person who built up the right relationships and trust to move us forward. Heather is also incredibly open and honest, and cares deeply about making sure the people on our team were happy and had everything they needed to do their best.
Rob A.
It is rare to meet such exceptional people like Heather. I had the pleasure of working with Heather in the Ministry of Justice, collaborating on several teams. Heather's ability to quickly cut through the problem statements to assist in driving teams forward is second to none. Using expert facilitation skills Heather is able to adeptly guide the team and ensures that delivery moves forward - but also moves at pace. Heather’s ability to handle multiple projects is superb, and has allowed the programme to up their output and productivity immensely. No matter how challenging a session, Heather ensures all the team are involved, that they leave with a sense of accomplishment and also a smile! Heather is an accomplished coach, mentor and excels at developing people and teams. As a team member or a leader, Heather earns my highest recommendation!
Tito Sarrionandia
Heather is an expert facilitator, a pragmatic decision maker, and somebody who never shies away from the huge problems. We worked together to make a strategy and grow our account at the Ministry of Justice, and Heather was always the person who built up the right relationships and trust to move us forward. Heather is also incredibly open and honest, and cares deeply about making sure the people on our team were happy and had everything they needed to do their best.
Rob A.
It is rare to meet such exceptional people like Heather. I had the pleasure of working with Heather in the Ministry of Justice, collaborating on several teams. Heather's ability to quickly cut through the problem statements to assist in driving teams forward is second to none. Using expert facilitation skills Heather is able to adeptly guide the team and ensures that delivery moves forward - but also moves at pace. Heather’s ability to handle multiple projects is superb, and has allowed the programme to up their output and productivity immensely. No matter how challenging a session, Heather ensures all the team are involved, that they leave with a sense of accomplishment and also a smile! Heather is an accomplished coach, mentor and excels at developing people and teams. As a team member or a leader, Heather earns my highest recommendation!
Tito Sarrionandia
Heather is an expert facilitator, a pragmatic decision maker, and somebody who never shies away from the huge problems. We worked together to make a strategy and grow our account at the Ministry of Justice, and Heather was always the person who built up the right relationships and trust to move us forward. Heather is also incredibly open and honest, and cares deeply about making sure the people on our team were happy and had everything they needed to do their best.
Rob A.
It is rare to meet such exceptional people like Heather. I had the pleasure of working with Heather in the Ministry of Justice, collaborating on several teams. Heather's ability to quickly cut through the problem statements to assist in driving teams forward is second to none. Using expert facilitation skills Heather is able to adeptly guide the team and ensures that delivery moves forward - but also moves at pace. Heather’s ability to handle multiple projects is superb, and has allowed the programme to up their output and productivity immensely. No matter how challenging a session, Heather ensures all the team are involved, that they leave with a sense of accomplishment and also a smile! Heather is an accomplished coach, mentor and excels at developing people and teams. As a team member or a leader, Heather earns my highest recommendation!
Experience
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Made Tech
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United Kingdom
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IT Services and IT Consulting
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200 - 300 Employee
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Client Partner - Cabinet Office
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Oct 2022 - Present
Overseeing our GDS Urgent DDAT capability contract which takes us into a range of government departments and a broad range of projects from discovery to fast paced MVP solutions.
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Client Partner - Ministry of Justice
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Nov 2020 - Oct 2022
Made Tech are public sector delivery experts with a mission to improve society through technology.Building on my usability and delivery background I'm passionate about helping our clients. During my time at Made Tech I've mentored teams, partnered closely with programme leads and I'm also a certified mental health first aider.
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Senior Agile Delivery Lead - Ministry of Justice
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Jan 2020 - Nov 2020
Leading the Made Tech delivery teams across the Ministry of Justice. A partner to the Prison Technology Transformation Programme, supporting their SAFe implementation, driving forward transparent, complex projects through multiple teams. Supporting the Prisons & probations service, and Legal Aid agency, providing mentoring and workshops such as our own Feedback Culture sessions.
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MMT
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Agile Lead - Primary focus on the Vodafone account
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May 2019 - Dec 2019
• Agile leadership for our cross-functional team (React, UX, Systems, SMs, TPOs) of 50 on site at Vodafone. Responsible for account governance, team behaviours, building culture & community, ensuring return on investment and quality for Vodafone.• Working in a SAFe environment, alongside Vodafone Scrum leads, assisting with their agile transformation to cross functional teams, as well as their cultural shift to attract and retain strong developers.• Aside from the Vodafone account I sit in MMT’s ‘Delivery Leadership Group’, who define our recommended ways of working in line with the latest practices.• Mentoring and training of product owners, scrum masters and developers, with a particular focus on soft skills and well-being support.
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Senior Scrum Master & Product Owner (account dependent)
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Nov 2017 - May 2019
• 8 months working for Vodafone youth brand ‘VOXI’, on their first new cross functional Scrum team. Training up their product owner, scrum mastering for the team, changing hearts and minds in the senior team.• Away from Vodafone working on accounts across different industries including retail and publishing. As a Product Owner at MMT we support the client ensuring they have a value driven backlog and support to ‘land the plane’, delivering on time. Transparency is key, driving the ‘one team’ ethos, no black boxes here. I have trained up many client side product owners and often ignited a passion for agile! • Many accounts also require scrum master support, so my time would also be spent working on team culture, ways of working, pulse checking team happiness, and ultimately ensuring efficiency and predictability.
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Center Parcs UK & Ireland
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United Kingdom
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Hospitality
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700 & Above Employee
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Online Customer Experience Manager & Scrum Product Owner
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Oct 2014 - Nov 2017
• Experience manager to the full suite of digital assets including Centerparcs.co.uk and aquasana.co.uk, also the mobile app and stand alone mobile websites. Responsible for user experience and content, measured through all KPIs including conversion rate, revenue, order values Product owner to a multi-million pound Scrum project to redesign and build a new Center Parcs website. The central point for a large stakeholder group (including C-suite), lean planning and persuasive soft skills were key to success. • Working closely with an Adobe development team who were both on and offshore.
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Hillarys
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United Kingdom
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Retail
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300 - 400 Employee
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E-commerce marketing manager
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Feb 2013 - Oct 2014
• Brand manager to two e-commerce websites with a multi-million pound turnover• Managing two direct report online marketing executivesOn-site:Content, pricing, promotion, project development, usability and analytics, stock control, key KPIs such as site conversion, AOV and gross margin.Offsite:PPC, SEO, Affiliates, Display, working with an internal team and media agency.
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Senior Online Marketing Executive
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Dec 2011 - Feb 2013
Manager of two e-commerce websites and one direct report marketing assistant.
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Online Marketing Executive
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Sep 2009 - Dec 2011
Manager of Web-blinds.com, the e-commerce sister company of Hillarys blinds, as well as smaller e-commerce website Blinds-supermarket.com.
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Assistant Marketing Analyst
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Sep 2008 - Sep 2009
Reporting on national advertising campaigns using database software Alterian. Presenting findings to media owners.
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Marketing Assistant
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Feb 2008 - Sep 2008
A varied role which involved senior police event planning, writing for an internal magazine, writing press releases, planning and writing copy for a new Nottingham City Council website. A varied role which involved senior police event planning, writing for an internal magazine, writing press releases, planning and writing copy for a new Nottingham City Council website.
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Education
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2003 - 2007
Nottingham Trent University
Bsc(Hons), 2:1 in Business & ICT
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