Heather Vaughn
Director of Receivables Client Services at Tempus Technologies, Inc- Claim this Profile
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Bio
Britt Lunsford MPS, SHRM-SCP
Heather was one of the first and most impactful mentors in my professional career. I reported to her, at first indirectly, and later directly, in my role at Family Video. She always demonstrated tact and caring when dealing with others and taught me management skills that I directly attribute to my success as a person and as a professional today. One of the most important lessons I learned from Heather is the importance of letting people learn from their mistakes. She always provided counsel and a listening ear but she also allowed her managers to make their own decisions (within reason), and she treated them as coaching moments. I recall one time in particular, when I had made a particularly bad hiring decision. She warned me about the decision that I was making before I did it, but allowed it to be my choice. When it didn't end well, instead of saying "I told you so" she sat me down and allowed me to talk about the situation fully - expressing why I had made the decision I had initially and what I learned from my mistake. I will never forget that, and I have never replicated that mistake again.
Britt Lunsford MPS, SHRM-SCP
Heather was one of the first and most impactful mentors in my professional career. I reported to her, at first indirectly, and later directly, in my role at Family Video. She always demonstrated tact and caring when dealing with others and taught me management skills that I directly attribute to my success as a person and as a professional today. One of the most important lessons I learned from Heather is the importance of letting people learn from their mistakes. She always provided counsel and a listening ear but she also allowed her managers to make their own decisions (within reason), and she treated them as coaching moments. I recall one time in particular, when I had made a particularly bad hiring decision. She warned me about the decision that I was making before I did it, but allowed it to be my choice. When it didn't end well, instead of saying "I told you so" she sat me down and allowed me to talk about the situation fully - expressing why I had made the decision I had initially and what I learned from my mistake. I will never forget that, and I have never replicated that mistake again.
Britt Lunsford MPS, SHRM-SCP
Heather was one of the first and most impactful mentors in my professional career. I reported to her, at first indirectly, and later directly, in my role at Family Video. She always demonstrated tact and caring when dealing with others and taught me management skills that I directly attribute to my success as a person and as a professional today. One of the most important lessons I learned from Heather is the importance of letting people learn from their mistakes. She always provided counsel and a listening ear but she also allowed her managers to make their own decisions (within reason), and she treated them as coaching moments. I recall one time in particular, when I had made a particularly bad hiring decision. She warned me about the decision that I was making before I did it, but allowed it to be my choice. When it didn't end well, instead of saying "I told you so" she sat me down and allowed me to talk about the situation fully - expressing why I had made the decision I had initially and what I learned from my mistake. I will never forget that, and I have never replicated that mistake again.
Britt Lunsford MPS, SHRM-SCP
Heather was one of the first and most impactful mentors in my professional career. I reported to her, at first indirectly, and later directly, in my role at Family Video. She always demonstrated tact and caring when dealing with others and taught me management skills that I directly attribute to my success as a person and as a professional today. One of the most important lessons I learned from Heather is the importance of letting people learn from their mistakes. She always provided counsel and a listening ear but she also allowed her managers to make their own decisions (within reason), and she treated them as coaching moments. I recall one time in particular, when I had made a particularly bad hiring decision. She warned me about the decision that I was making before I did it, but allowed it to be my choice. When it didn't end well, instead of saying "I told you so" she sat me down and allowed me to talk about the situation fully - expressing why I had made the decision I had initially and what I learned from my mistake. I will never forget that, and I have never replicated that mistake again.
Experience
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Tempus Technologies, Inc
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United States
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Software Development
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100 - 200 Employee
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Director of Receivables Client Services
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Feb 2023 - Present
Director of Receivables Client Services Director of Receivables Client Services
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Finvi
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United States
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Software Development
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400 - 500 Employee
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Sr. Director, Service Delivery
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Aug 2022 - Jan 2023
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Director, Service Delivery
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Oct 2021 - Aug 2022
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Director Of Services
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Nov 2019 - Oct 2021
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Manager Service Delivery
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Mar 2018 - Nov 2019
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Program Manager
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Apr 2017 - Mar 2018
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Center for Information and Communication Sciences, Ball State University
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Muncie, Indiana Area
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Graduate Assistant/Masters Candidate
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Aug 2016 - May 2017
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Technology Coordinator
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Apr 2016 - Nov 2016
Plan After School STEM activities Plan After School STEM activities
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Promevo
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Education Account Manager
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Jun 2015 - Feb 2016
Manage Accounts with Public and Private Schools, Problem Solving, Google Apps for Education, RFP's Manage Accounts with Public and Private Schools, Problem Solving, Google Apps for Education, RFP's
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Family Video
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United States
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Retail
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700 & Above Employee
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District Manager
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Aug 2001 - Dec 2014
Staff Hiring, Payroll, Staff Training, Staff Motivation, Auditing, Sales, Peer Mentor, Tier 1 Computer Support Staff Hiring, Payroll, Staff Training, Staff Motivation, Auditing, Sales, Peer Mentor, Tier 1 Computer Support
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Education
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2016 - 2017
Ball State University
Master of Science - MS, Information and Communication Sciences -
1994 - 2004
Indiana University East
Bachelor of Applied Science (BASc), Criminal Justice and Corrections
Community
