Experience

Corporate Screening, a First Advantage Company

• United States
• Information Services
• 1 - 100 Employee

• Customer Support

  • Oct 2015 - Present

  Cleveland/Akron, Ohio Area Corporate Screening Services, Inc. is a Cleveland, Ohio-based provider of global background screening and HRO related solutions and has been a leading provider to some of the nation’s top employers since 1987. Our value proposition is soundly based on our mission to provide background screening as an all-encompassing solution not simply as a commodity. We seek out customers that are discerning; those that have asked critical questions about the background screening industry and the efficiency… Show more Corporate Screening Services, Inc. is a Cleveland, Ohio-based provider of global background screening and HRO related solutions and has been a leading provider to some of the nation’s top employers since 1987. Our value proposition is soundly based on our mission to provide background screening as an all-encompassing solution not simply as a commodity. We seek out customers that are discerning; those that have asked critical questions about the background screening industry and the efficiency, compliance and level of risk associated with their current background screening process. We find that these organizations are interested not only in speed of delivery and price, but also place paramount importance on our stewardship, the manner with which searches are conducted, the sources of information used, and the analysis of information prior to reporting. Show less



Mindlin Consulting Group, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager / Senior Technical Analyst

  • Feb 2008 - Nov 2015

  Lakewood, Ohio Utilized experience in software development lifecycle, including analysis, design, development, testing and implementation of software applications Prioritized outstanding defects and system problems, ensuring accuracy and timely resolution Planned, wrote and edited operational and instructional manuals, as well as maintenance and test procedures Documented processes and specifications for software development lifecycle, product delivery and product and patch releases Provided… Show more Utilized experience in software development lifecycle, including analysis, design, development, testing and implementation of software applications Prioritized outstanding defects and system problems, ensuring accuracy and timely resolution Planned, wrote and edited operational and instructional manuals, as well as maintenance and test procedures Documented processes and specifications for software development lifecycle, product delivery and product and patch releases Provided expert analysis to troubleshoot technical and functional-related issues and problems Maintained updated knowledge of company products and services to better provide customer support and service solutions Delivered exceptional customer service to both external and internal clients Show less



KeyBank

• United States
• Banking
• 700 & Above Employee

• Senior Programmer Analyst

  • Nov 2004 - Nov 2007

  Cleveland, Ohio • Created test plans, test cases, scenarios, conditions and scripts for the Customer Relationship Management (CRM) application, ensuring that test plans and test cases were successfully completed and met business requirements • Interfaced with business customers to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR), created test scripts for different test scenarios covering all aspects of project functionality. • Produced problem reports… Show more • Created test plans, test cases, scenarios, conditions and scripts for the Customer Relationship Management (CRM) application, ensuring that test plans and test cases were successfully completed and met business requirements • Interfaced with business customers to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR), created test scripts for different test scenarios covering all aspects of project functionality. • Produced problem reports, suggestions, system test logs, and test incidents reports • Performed functional, negative, regression, system integration (SIT), acceptance (UAT), load/performance, and performance testing • Worked with development teams investigating and correcting software bugs and deficiencies based on the testing results • Conducted variance management by analyzing and verifying test results, providing status and progress reports Show less



The Book Market

• Store Manager

  • Jun 2003 - Jan 2004

  University Heights, Ohio • Managed store operations for a high volume (sales approximately $12,000/week) temporary discount retail bookstore • Interviewed and hired new employees, perform employee reviews • Successfully staffed large retail bookstore to ensure coverage within budgeted hours • Trained and coached staff on merchandising, retail and customer service skills



National City Bank

• Banking
• 700 & Above Employee

• Technology Consultant, WAN Division

  • Dec 2000 - Jul 2002

  Cleveland, Ohio • Troubleshoot and support (on call) a 6-state branch network • Facilitate telco vendor relationships to insure prompt support • Sole provider of escalated 3rd level support for all chronic circuit issues and all outages not resolved in within 72 hours • Proactively identify potential circuit issues using Cisco Works and other in-house generated reports • Coordinate and manage new branch installations to insure seamless transitions



University Hospitals

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Network Analyst

  • Nov 1998 - Dec 2000

  Cleveland/Akron, Ohio Area • Troubleshoot and support network connectivity for 3000+ users in a switched Token Ring & Ethernet environment • Designed, coordinated, and configured network hardware and infrastructure plans for routed private networks at the main hospital campus. • Configured and supported network equipment, including Cisco and IBM routers, switches and hubs • Supported and maintained 120+ remote (frame-relay) Ethernet satellite offices



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Telecommunications Specialist, Networking Infrastructure

  • Sep 1996 - Nov 1998

  • Sole provider for end-user physical layer support at GE’s NELA Park Headquarters • Completed Six Sigma training; presented Greenbelt project that decreased support time by 40% • Lead desktop and laptop support liaison for IS personnel stationed at GE's manufacturing plants and sales offices • Researched, resolved, and documented problems for PC hardware and software issues • Provided accurate problem assessment and resolution in a prompt, courteous and efficient manner