Experience

Psd Naval Station Norfolk

• United States
• Human Resources
• 1 - 100 Employee

• Site Security Manager

  • Sep 2022 - Present



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Advisor

  • Oct 2018 - Aug 2022



KellyConnect | Contact Center Solutions

• United States
• Consumer Services
• 500 - 600 Employee

• Apple Chat Technical Advisor

  • Oct 2018 - Aug 2022

  • Extracted data within nine software programs, verifying the metric system regarding the performance of multiple advisors. • Mentored within a leadership role with floor-walking and advisor syncing to formulate performance and action plans, resulting in improved advisors overall metrics, customer service, and performance within targets such as productivity, customer satisfaction, and time metrics. • Documented and resolved complex technical issues within multiple devices with empathy and advocacy while resolving difficult situations within other staff, customer's questions, and troubleshooting while creating customer loyalty, retention while achieving top Advisor. Show less



Painted Revolver

• Hampton, VA

• Small Business Owner

  • Jun 2013 - Apr 2019

  Custom screen print shop Custom screen print shop



Appen

• IT Services and IT Consulting
• 700 & Above Employee

• Social Media Analyst

  • Sep 2014 - May 2016



AT&T - Get Wireless Now

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Jan 1999 - Dec 2004