Experience

Embassy Suites Nashville Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Director of Events

  • Apr 2022 - Present



Nashville Music City Center

• United States
• Hospitality
• 1 - 100 Employee

• Catering Sales Manager

  • Nov 2018 - Apr 2022



Embassy Suites Nashville SE Murfreesboro

• Event Services/ Catering Manager

  • May 2017 - Nov 2018



Wharf One Food & Wine

• Australia
• Hospitality
• 1 - 100 Employee

• Functions & Assistant Restaurant Manager

  • Apr 2015 - Mar 2017



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Executive Assistant

  • Dec 2007 - Jan 2015

  • In this role I have also taken on the responsibility of creating, reviewing, and tracking all departments’ individual goals in alignment with hotel goals set forth by the Executive Committee. I was a part of the 2011/2012 Executive Committee strategic planning session and involved with the selection of the Wildly Important Goals to which our entire hotel was committed.• I have earned the role of leading, developing, planning and maintaining our yearly Community Footprints plan in which we have received a 5 out of 5 rating since the corporate office began including this metric on our yearly scorecard.As the Executive Assistant I am responsible for the efficient operation of the Executive Offices. In this position planning, coordinating, and communication of confidential information with full authority on behalf of the GM are essential duties. I am held accountable for representing the General Manager in his absence and ensuring all requests, inquiries, and site visits are handled in the highest professional manner. Delegation and follow up of responsibilities from the Executive Committee to all other leaders is crucial to this position. My responsibilities include guest problem resolution, allocating and addressing employee concerns, interacting with guests and clients, conducting employee reference checks and scheduling interviews, VIP relations, developing, formatting, proofreading, and editing a wide variety of written correspondence; including preparation of letters and reports, maintaining executive committee calendars including travel arrangements, recording meeting minutes, entering and retrieving information from databases, competitive benchmarking research, outside publicity tracking, and quality assessments. I have furthermore had the opportunity to be a part of several committees including: The Anniversary Party Planning Committee, Quality Improvement Teams, and the Peer Review Panel.



Holiday Inn Express Johns Creek

• Guest Services Supervisor

  • Jul 2003 - Dec 2007

  • I worked closely with the GM and Director Of Sales and Marketing to create and implement marketing initiatives to drive revenue including the creation and distribution of direct mailers. • I created a property specific guest engagement measuring database and as a result improved overall guest satisfaction.My responsibilities included: administrative tasks, guest inquiries, reservations, housekeeping assignments, managers receptions, site tours, creating guest information resources, planning of employee events, accounts receivable/payable, and competitive shops.